Address: | 7215 FM 1960, Humble, TX 77346, USA |
Phone: | +1 281-315-3750 |
Site: | lupetortilla.com |
Rating: | 4.1 |
Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–11PM 11AM–11PM 11AM–10PM |
LO
Louis Baca
Tonight Ive had about enough of this particularly site... For the past few times weve been its been a little uncomfortable on how the staff handles us and how they actually treat a mixed race couple. Mexican and African Americans. Its like come in and sit down and order once and try not to come back.... that was personal and tonight was even more so..... it was sad to see because the food is excellent!!! There was a an all black female group that came in right after us, got sat down by a rather rude hostess slash host. After we received our meal on time, the female black group still hadnt had anyone even acknowledge them... they after several, several minutes decided to leave without even water on the table...... after they left, the reaction of the staff was like " no big deal" and was actually laughing about the situation. Thats when we left!!!! I dont think those ladies will be back and I know for sure we won t be back.... lupe tortilla on 1960 in Atascosita caters to the white community and isnt afraid to show it!!! Best of luck staff and mngmt!
CH
Christy Wheaton
Service is good about 70% of the time and if its not good, its terrible. I brought my best friend when she came to visit from out of state and our server was horrible. He took a long time and was kind of rude when we asked for things....and the only 2 things we asked for were water and another bowl of frijoles beans. We ordered steak fajitas because they are DELICIOUS and I highly recommend them. Their steak is really the star of the show, you wont find better anywhere else. When we ordered queso, we asked for a refill of beans and 10 or 15 minutes later, he brought queso and we asked for the beans again and he was really short with us and said " Im getting them!" We have no idea why it took longer to get beans than our steak fajitas and queso but it did. He didnt bring them until after our food was delivered and by then, we were eating the fajitas and didnt care about them anymore. The frijoles beans and salsa are the first things you get
TR
Tricia M
I dont know how this place doesnt have a full 5 stars. We moved here from another state and went to eat at this Mexican restaurant it was the best Mexican food Ive ever had in my life. Not only that but everytime I go I get the most phenomenal friendly waiter of any restaurant Ive ever been to. The service is exceptional. Another thing I really like is I have four children and I dont always order 4 kids meals sometimes we get 3 kids meals and share. They will always offer ice cream or a popsicle for free to all the children even though we dont always order a kids meal for each. Any other restraunt would want to tack on $2-$3 more dollars. There are generous. Their beef fajitas are the BEST! Everytime we have guest from Missouri we take them here. All of them agree its the best Mexican theyve ever eaten. Id give it a higher star if I could. Olive garden used to be my favorite restraunt....now this is.
JO
Jonathan Thibault
I am giving this restaurant 3 stars because it is not the full experience. I did not like the atmosphere, as they seemed like they were way to proud of their bar as they had tv`s to watch sports, but the tv`s were too small in my opinion for anyone not actually at the bar to see what was going on. The place was loud and the floorplan was odd, so that again, if you weren`t at the bar, you were stuffed in a corner and forgotten. Our server was always only helping people in the bar area (there was a party) and forgetting about us. Our drinks were empty 3 times and took a while to be refilled. All that being said, the food was fantastic, and I would go back for that reason alone. We had chicken fajitas for 2, and they were some of the best fajitas I have had. You can taste the freshness in the cheese and all the vegetables and salsa they bring you. Delicious.
CH
Christopher Meehan
Service was exceptionally BAD. Terrible. I just ordered a to-go order and there were so many things wrong. Not the first time this has happened either, I dont know why I keep trying. Food is good but they never get orders right. I just paid $18 for beef nachos. There were only 12 chips!! I also ordered the mushroom tacos al carbon and asked for the sides to have NO CHEESE OR BUTTER. The sides came with butter and cheese. And instead of the mushroom tacos al carbon I got "veggie puffy tacos" covered in cheese. The final thing on my order was the poblano chicken, that was alright. Like where was the miscommunication, the lady read everything back to me just as I had said it to her. Absolutely ridiculous. Id recommend the atmosphere and food to a friend, but definitely not at this location.
KI
kimi Sellers
My husband and I eat out several times a week and we decided to try Lupe Tortilla today... I have to say its been a long time since weve received that kind of service from such courteous staff/management! We ordered fajitas after they had brought us samples to try since it was our first visit (and might I add they were great!) but they took a little longer to get than they normally should have. We realized it was taking a little longer but not so long that we were frustrated, we did not have any complaints. The manager came to us and offered us compensation for our food taking "too long" and apologized. I was beyond impressed with this place and this kind of service! Most places we eat wouldnt offer us a free glass of tea if our food took an hour to get! We will definitely be back!!
AD
Adam Baral
Well the food is good, but its way too expensive. I do understand that you do pay for quality, and I do appreciate that but they are just a little bit too high on the mark. Remember this is just crappy ass Tex-Mex food. Cheap cuts of meat beans and rice corn tortillas and some simple vegetables. The most expensive thing they have to spring for is probably beef and avocados. Its not like this is expensive stuff, its Mexican food period cheap cuts of meat and corn tortillas and flour tortillas dont constitute High bills. They are not serving us grass-fed free-range organic anything.
DJ
DJ
Food is great but the staff at the door are not so great. They always seem crabby and annoyed! Dont work in customer service if you dont like people! Geesh! They also NEVER let us sit outside. Why have tables outside if you cant sit outside????? This has been conveyed to us at least 7-8 times: "Nope, we arent seating outside tonight". Unfortunately, the last time we came, there was a roach crawling on the wall next to us. It was NOT a tree roach. It crawled up under a picture! Yuck! So disappointed as the lupes on I-45 is superior to this one. Its just way too far away!
KE
KELLY W
I placed a to-go order with Kelly and she told me it would be 25 minutes. I got there at 25 minutes and then had to wait another 25 minutes. Two nice waiters asked if I had been helped and checked on my order. The manager walked by me twice without saying anything. The only thing I ordered was beef fajitas. I then called to complain and apparently I was put on hold? So, I hung up and now I dont want to even eat. I couldve driven to the Kirby location and it wouldve taken quicker. HORRIBLE TO-GO SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!