Address: | 1988 Hilliard Rome Rd, Hilliard, OH 43026, USA |
Phone: | +1 614-771-9650 |
Site: | chick-fil-a.com |
Rating: | 4.4 |
Working: | 6:30AM–10PM 6:30AM–10PM 6:30AM–10PM 6:30AM–10PM 6:30AM–10PM 6:30AM–10PM Closed |
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Heather Richardson
The food was good. Not happy with service. While traveling we (3 adults 1small child) stopped in for dinner at 6pm. When asked if they had fresh coffee they replied, we have no coffee. Its on the menu yet "no coffee" and they did not offer to make any either. My husband ordered a lemonade and it was given to him, a cup of pure pulp and seeds, bc it was the last of the container. He asked for another and was told they were making more, so we waited. Our meal was almost completely finished then I got up and asked if we could have our lemonade now of course with a "my pleasure" I received it and went back to my table almost slipping and falling bc the floors were so greasy and slippery. I hope no one fell this evening. Friendliness doesnt always equal good service.
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David Smith
Our experience here was wonderful. The resturaunt was really busy & crowded both on the inside as well as in the drive thru. We chose to eat on the inside, although busy & crowded we didnt have to stand in line for no more than 3-5 mins. When ordering our food, the clerk at the register was knowledgeable about the menu & what was on it, able to describe various versions of the items we were interested in selecting, she was fast, friendly, & polite. After ordering our food, our wait time was maybe 3 mins, even with the place being crowded & busy. Our food was brought out to us by another friendly employee. The quality of food was delicious, chicken really juicy, & best fast food in along time Thanks Chick- afillet
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Jordan Long
Placed a bulk order 5 days in advance for a time of 7 am so we could deliver to our company. They specifically said it would be ready at 7am as they didnt want us to go to grove city. We received the food 15 minutes late, they forgot our sauce until we were out the door asking for it and they also did not give us bags like we asked for on the way out as well. The manager replied with "Im guessing this is everything you need" ...Im guessing their management doesnt check orders even when someone is spending $470. Only reason we gave this a two star review is because the biscuits were good..ONLY reason!
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Elizabeth Hill
Clearly this location does not have many African American customers! I waited my turn in line to place my order, n when it was my turn to order, the cashier passed me over for several customers who wanted drink refills, then started wiping down the counters, then came n took my order. My order came up to a little over $20, so i gave the cashier 2 $20 bulls, she checked both to make sure they were real. When i got my order, the chicken was very burnt n ouly i sent it back. VERY disappointed with this restaurant n i will NEVER return!
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Justin Giaimo
I love Chick-Fil-A! Every time I go into one it just feels as though they are genuinely happy you are there and are ready to serve you. And this particular restaurant is no exception! Friendly and outgoing staff serve the best fast food around. Once you sit down, people will come around and ask how your food is and if you need anything (refills, napkins etc.) Not only would I consider Chick-Fil-A the gold standard for fast food service, its up there for food service in general.
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A Private User
Chick-fil-A is a great restaurant and we thought we would try their catering based on our pleasant experiences at their restaurant. We have catered three different events through them and each and every time the food and service has exceeded our expectations. The prices are reasonable, the food was delicious and the employees went above and beyond to meet our needs. We will gladly use this company in the future.
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A Private User
We havent visited chick fil since learning of our sons food allergy. We decided to give it a try tonight and the owner helped us review the menu to see what he could eat and then personally started our order in the kitchen to help ensure there was no cross contamination. The staff there is all friendly and helpful, the restaurant is very clean and the chicken (as always) is very good. Outstanding!
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Casey McCarty
This chain has consistently and freakishly good service. The entirety of my MBA cant quite grasp how this business model is so effective in the fast food world. The employees are nice... Actually seemingly genuinely nice, and I mean ALL of them. Ive been to plenty of sit-down restaurants at relatively high price points that cant begin to replicate the consistency of this chains service.
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A Private User
The management and staff at this restaurant are outstanding! They bring the food to your table and walk around to make sure everyone is satisfied with their meal. They are prompt, polite and the food is always perfect and steaming hot. My husband and I eat here all the time and would recommend this to anyone looking for a great meal in a clean and friendly facility.
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WanderingOldSoul
Is it protocol to argue with a customer when asked for a couple extra sauces when ordering 20 nuggets? Not to mention, the sauces she was confident were in the bag that I originally asked for were not even there. Severely disappointed in the customer service I received just a moment ago. It was totally out of character and uncalled for. Over two sauces? Really?
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A Private User
If you have not visited Chick Fil A in Hilliard, right on the Columbus border, YOU are missing out. Besides having the most delicious quick service food, their employees are phenomenal. They are courteous, bring food to your table, refill your beverages, all with a smile. So the next time you are thinking about MCD or BK, forget it and visit Chick fil A
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Alec Foeman
Ive been to Chick-fil-As all over the country. They never disappoint on friendliness, cleanliness, or quality of food. This place is no different. While I was eating, there was a lady cleaning the tables. As she walked by me, she offered to refill my cup which was nearly empty. You dont get that kind of service from almost any fast food restaurants.
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Aaron Fisher
Consistently getting it right every weekly visit. They all work hard to assure all your needs are met. My son likes the play area and smashes the gluten free fries. We exchange his kids meal toy for an ice cream cone too... 5 stars are hard to come by, but they deserve it.
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Ethan Johns
Most of the people I was with got the wrong order and they told me my shake would come out to me and they forgot about it until I had finished and went up and asked. The cashiers said they were 14, so I strongly recommend better training or find them something else to do
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Christopher Starr
The food is as delicious as ever, but if you are expecting the same size chicken strips as you are used to, you will be sorely disappointed. They are about half the size That they used to be, but at the same price.
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Josh Tincher
Fast, accurate, service every time. Chick-fil-A has the best breakfast of any fast food chain. I recommend the Chicken Breakfast Burrito with jalapeno salsa and a 3 Count Chicken Mini. You wont be disappointed.
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Beverly Boggs
They use MSG in the chicken. I am unable to eat anything containing MAG so when I go a salad is all I can have and even some of the salad dressings contain MSG. So if I want chicken I must go elsewhere.