Address: | 3898 Fallon Rd, Dublin, CA 94568, USA |
Phone: | +1 925-803-9470 |
Site: | elpolloloco.com |
Rating: | 3.6 |
Working: | 10AM–11PM 10AM–11PM 10AM–11PM 10AM–11PM 10AM–11PM 10AM–11PM 10AM–11PM |
KU
Kumar Tinnanur
My catering was a bust. Our family enjoys the food at this restaurant and we visit this place more than 2 times a week. I ordered food for our party online the previous night for a party at 3pm next day. I got a confirmation. I tried calling them on the day of party multiple times. I dont get a response. My pickup time was 2pm. Finally I get them on the phone while driving to pickup around 2.3p and the manager says they are not ready. After a brief altercation over the phone, they agree to make the order for me. I go the restaurant, they charge me for the order immediately and ask me to wait. No word of apology or how much time I need to wait. I continue to wait for more than 15minutes and continue to ask for the wait time. They still dont give me a response. After more than 20minutes I get my order. No signs apology except they said that I was not there on time (ie.2pm) to pickup. Anyway I wanted to write this post so that anyone else making catering order at this place are careful and ensure they go in person and get a confirmation.
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G
I just drove away from the drive thru and HAD to post this review; these guys could use some help*. Mayyybe theyll see this review,maybe they wont. But somebody will. Watch your bill...the guy at the window intentionally ignored me when i asked for my change due to me once paying and being handed my burrito. Lmao...i could only say; " heyy, no worries-keep the change bro" smh maybe he could not add or subtract? Who knows. It was only a few bucks; eff it. Maybe he needed the money more than I. Benefit of the doubt NOT GIVEN once I attempted to eat this junk though... The food is cold, making Taco Bell seem like a five star resturaunt....the chicken seemed to be PURE FAT and gristle ...the cold burrito was soggy like something i have never tried to eat. It is garbage. I dont know why; but i expected MORE from you Dublin. F*<# these guys.
MI
Michael Rehberger
I love El Pollo Loco, but this a poorly run location. The people that work there are nice people. However, everything runs slow from the order entry, to preparing the food, etc. The salsa bar is never stocked, lids for salsa, salsa cups are always out. The tables are never cleaned. The Hayward location takes easily 3 times as many customers and keeps the above items stocked. I feel this location loses customers due to the slow service. I hope they can make adjustments because this has to affect the profitability of this location. I apologize for such a negative review, but someone has to know whats going on.
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Ken Feng
Excellent grilled chicken/good value/nice variety in the menu. Food was served hot (short wait), and the service was friendly and efficient. Theyre a bit understaffed so tables may be a bit dirty (not uncommon for fast food restaurants around here). Horchata is available in the fountain drink area, but the flavor tastes weird. Glad there is a branch here as the nearest Boston Market is far too distant. Five stars for their chicken, but their burritos are inedible (no flavor or freshness in the rice and oversalted chicken) - go to Chipotle instead for burritos.
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Ryan Jacobson
They are still going through some learning curves on service, but the food is great, and management seems to be handling everything well. There are healthier options such as wraps, and plenty of small snacking options for kids. Drive through is fast and efficient. El Pollo loco has always been pretty good. Dont expect authentic Mexican, but its great for a simple meal. Dining area is very clean and enjoyable.
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BL Roby
Great food, Im glad they expanded to the bay area and will be adding a location closer to my home in texas. They use to have a dessert machine that made like slushies...loved it hope they bring it back. Havent been able to try the flan its always sold out. So Im assuming it must be good. Service at the Fallow Rd store drive in is a bit slow, though Ill come back because the food is great.
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Randolph Fong
Food was good and hours are great especially for a late dinner. However a car was towed at 9:30 PM when there were few cars. The car was parked away from the buildings and was not blocking traffic. Guess I have issues about the possibility of my vehicle being illegally towed resulting in large fees in addition to the inconvenience of having to find the towing company.
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Lb Lomeli
Coming from someone that eats at this franchise I can tell you that its not as good (yet) both times I went their I got sick. This place is new so it has some things to work out. Oh yeah and both times my corn chips were way to stale. Go there at your own risk. Ill update this review if it improves.
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unlisted unlisted
Poor service. The person taking the order in the drive thru was very rude. She had a very thick accent which i could barely understand. Then she got rude when i ssked her to repeat. Food is over priced and very bland. I ordered and paid for avacado...never got it. Im happier watching the ads on TV.
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Jim Cox
The food is great service was good,however make sure you check you order before you leave on to go orders.I have been a victim of not checking and get home with no gravy for my mashed potatoes and on another visit I was not given the salad dressing I ordered.
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Wayne Ragas
Fantastic value, and I can get a generous side salad as one of my sides without an extra charge. Ive waited for years for an El Pollo Loco in my area Cuzco I love the chicken. Also love the vibrating alert thingy they give you when you wait for your order.
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Ross Kelly
Service was slow. Just over 10 minutes before I was even able to place my order and that was walking in, not drive thru. Once my order was placed, I received my food quickly. Chicken was over cooked. Sides were good. Dinning room and salsa bar was messy.
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Ling Wan
I like their signature grilled chicken. The staffs are nice and friendly. Customer service is good. The business seems not bad, so I would expect fresh ingredients due to the positive cycle. The free salsa runs out at times.
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Edith Martinez
Me gusta como sirven el pollo y la persona k me atiende es amable y así regresaré de nuevo a comer
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J Brown
Ordered a large order. Broccoli was burnt and hard. Paid for 24oz sides...Did not get them. Even meat was subpar. Ive been to other locations before never this bad of an experience.
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Craig Schweikhard
Service is slow and they dont pay attention to detail. It seems the size of the chickens get smaller every time I come. If it werent for the avacado salsa I could skip this place
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Mauricia Gutierrez
Me gusta por su sabor y me gustan sus ensaladas y principalmente el elote
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Eduardo Hiram
The service is great, the ammount of food is excelente. The churros are exquisite! However, the chicken flavor could improve and also try to remove so many bones from it.
D
D
Staff seems to be poorly trained and can be pretty nasty in the drive thru. They are out of chicken half the time or its not ready and you have to go park and wait.
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Vic Langford
The salad I had was okay. The ice dispenser on the drink machine was broken. Someone had spilled salsa on the floor - wasnt cleared up. Tables were mostly dirty.