Address: | 1100 W Main St, Richmond, VA 23220, USA |
Phone: | +1 804-355-3111 |
Site: | piccolaitaly.com |
Rating: | 4.1 |
Working: | 11AM–11:30PM 11AM–11:30PM 11AM–11:30PM 11AM–11:30PM 11AM–11:30PM 11AM–11:30PM 12–11:30PM |
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Katie Virgin
Super disappointed in my recent experience with Piccola. My roommate and I decided to order a pizza last night (even after I begged to order from a different place). It was around 8:30. We placed the order and were told it would be about a 40 minutes wait. To make a long and annoying story short, we received our pizza at 9:40, after calling twice to ask when it would arrive. Pizza guy shows up, and we find that we had not been given the sauces that we ordered on the side. The little sticker on the box clearly showed that they had rung us up and entered the sauces. We run out to the delivery guy, who says he doesnt know anything about extra sauces. I then call back, only to be very rudely spoken to by the gentleman on the line, whos name was Will. He told me that he had not charged me for extra sides...even though the "receipt/sticker" on the side of the box clearly said that we requested extra sides of sauces, and we what we paid for was absolutely more than the cost of just 1 large pizza. Also, the pizza was room temperature, so clearly it had been made and sat around for a while. Which I guess would make sense since we received it extremely late. The gentleman, Will, was extremely rude, didnt offer any type of solution, said that all of their drivers were out and that no one was coming back for us. Great customer experience, Will. Never ordering from this joke of a restaurant again, which is a shame because my roommate is a friend of the owner, and has been ordering pizza from this place for as long as hes been a Richmond resident. Would never recommend this place to anyone ever.
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A Private User
Service was incredibly slow. My husband were going to see a show at the Landmark Theater, and wanted a quick bite to eat before the show started. We found this place, and each of us ordered a slice of pizza that was already made, and sitting in the case. We were told it would be ready in 5 minutes. After 20 minutes, they finally pulled the slices out of the case and put them in the oven to heat up. We had to scarf them down, and rush over to the theater to ensure that we made it on time. The pizza ended up being okay. I mean, its pizza. Its difficult to mess up. However, the service was incredibly slow, the tables arent bussed on a regular basis, and the bathroom had no toilet paper. Not my favorite place to eat. Being from out of town and not familiar with the area, we will probably plan better next time and find somewhere else to eat.
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A Private User
There are probably hundreds of sub shops in Richmond, but when Im craving a steak and cheese sub, stuffed with mushrooms, seasoned with dressing, and toasted to perfection, Im making a beeline to Piccolas. They are open late, and offer both a casual take-out seating section and a more intimate dine-in back room. When my wife and I are looking to avoid the rowdy Richmond bar scene, we often slip into a back both were we can watch late-night sports and enjoy some quality food. The service is generally good, and the prices appropriate. Ive heard the pizza is great, but Im so hooked on the cheesesteak Ive never tried anything else!
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Nick Lohner
I have ordered twice from them in the last 2 weeks. Both times they totally messed up my pizza order, and didnt even bring my drinks! This past time (5 mins ago) the women told me I would have to wait 20 to 30 mins for the owner to get back to see if she could send me a new pizza- even after I texted her a picture of the messed up pizza!! So no I have to wait 20 to 30 mins to find out, then another hour for it to be made and delivered! I am very unhappy especially because we spent almost 50 dollars on a pizza and salad after our tip. The pizza is great- the service is terrible
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M H
After paying, I came back later to add a drink. They hadnt submitted my order even though I had signed the receipt. Discovered this after deciding to add to my order 10 minutes later! I can only speculate why, but it seems shady. . . 2nd visit Tim served me again. Another +10 minute wait but pizza came with free hair in it. . . 3rd visit with Tim, told me I had to buy more than $5 to use credit card. New policy? This place is consistently terrible. Especially when Tim is at the register. I dont know why my first review had 3/3 it should be -30
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Isaac Truett
We ordered pizzas from Piccola for an event. Because of a mistake on the order, the delivery ended up at the wrong address. When I talked to the driver and we learned of the mistake, he offered to pick up the pizza again and bring it to the right address. No hesitation, no blame. It wasnt the drivers fault or the restaurants, but he took it on himself to fix the problem for us. The food was good and the service was outstanding. Would order from here again.
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Bennie MacEntyre
our first visit here, The only thing we purchased was pizza by the slice so thats all I can talk about. The slices were huge and they were good, its pizza by the slice you cant expect the same type of freshness with that as ordering a whole pizza pie.. having said that the slices were good ,plenty of ingredients have been added to them it it was well worth the price we paid we will be back to try the other food
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Samantha Forbes
Piccolas pizza is not bad, but its not excellent either..Id say its just not memorable. The sauce is a bit bland, but the crust is sturdy enough to hold up under lots of toppings. I recently had the veggie pizza here, and no one was really scrambling for the last piece. If youre on Main by VCU and are jonesing for pizza, this will do the trick, but you might not be making a special trip just to go here.
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Victor Paul Tejada
I live a few blocks away and this place thoroughly constitutes *that neighborhood pizza joint*. These folks know how to dish out an impressive pie and their brand of TLC has had me coming back time and time again. Side note: I just ordered a pizza and the worlds nicest girl took my order. GO RAMS GO Personal recommendations: white pizza w/bacon, eggplant basil pizza
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jae noey
My experience with picollas this evening was just not good. They didnt have some of the items we wanted to order. The food that did come was lukewarm. I ordered a slice of buffalo chicken pizza that turned out to be a slice of cheese pizza with chucks of over-cooked, over processed chicken and an outrageous amount of hot sauc on top. Gross
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paul iwashchenko
The best steak and cheese world wide! Ive travelled the world eating the finest foods. Its the fresh oven roasted bread and generous steak portions with fresh veggies to top it off! My favorite steak and cheese! The Piccolla specialty pizza is a close second to Chesapeake pizza. Outstanding food and service!
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Peppi Dayton
We ordered online on a Friday night at 7:30pm and food was delivered to my hospital room promptly, correctly and courteously before 8:30. We ordered a lamb gyro sub, veal w lemon & caper sauce and a cannoli. The food was plentiful, tasty and reasonably priced. We will definitely order or go there again.