Address: | 10919 Culebra Rd, San Antonio, TX 78253, USA |
Phone: | +1 210-417-4442 |
Site: | smallcakessa.com |
Rating: | 3.9 |
Working: | 11AM–8PM 11AM–8PM 11AM–8PM 11AM–8PM 11AM–8PM 11AM–8PM 12–5PM |
AS
Ashely Brye
My husband bought me a half dozen cupcakes on Tuesday. One of the cupcakes was strawberry, & it had a fresh strawberry on the top. On Wednesday the strawberry had mold. I called the shop, & explained the situation to the worker. I told them I did not want my money back. I just asked if I could get another cupcake. The lady on the phone said they bake their cupcakes fresh every day and it was impossible for the cupcake to have mold. She then said she would talk to the owner. So I hear the owner in the background saying more or less the same thing as the lady on the phone. I was floored. So I say I receive that you bake your cupcakes fresh every day. I never said the cupcake was not fresh. I said the fresh strawberry on the top had mold after a day. Long story short the owner said it was impossible even though I had proof & a receipt to prove that not only was it possible but it happened. He refused to replace my cupcake. I will not be going back. I can appreciate that people try to get over on people/businesses all the time. However I did not want money I just wanted another cupcake. Perhaps I would have felt better about the situation if he had not said it was impossible.
WI
Witch Doctor
I ordered 3 dozen cupcakes from here because I have had their product before and it is normally great. This time it was not. The frosting just didnt taste good. My guests were abandoning their cupcakes because of the flavor of the frosting. The next day we contacted the store and the staff was helpful as usual, but the owner didnt seem to care and was combative. The owner informed us that that is what we ordered, so that is what we got and we would not be receiving a refund, we never asked for one. All we asked for was for the remaining cupcakes to be defrosted so that they were edible and he charged us an additional $6 dollars. Small cakes seems to be good for singular cupcakes, but their customer care is seriously lacking in the larger order department. Ill head to Nadlers or somewhere else for all other large cake orders in the future.
YV
yvonne mier
Ordered a dozen plus cupcakes for my staff. They tasted ok. The problem is the box they come in. The container does not support the top heavy cupcakes. The cut out where the cupcake sits is bigger than the base of the cupcake. This caused cupcakes to topple over on each other. What should have been a beautiful presentation ended up being a huge mess of mixed frosting. This is the second time this has happened! These cupcakes are not cheap either! This happened even though the cupcakes were transported with the utmost of care. When I called to complain the manager didnt even come to the phone. The message was relayed that small cakes is not responsible for the cupcakes after they leave the store. So much for customer service! I will be sticking with NothingbutBundts from here on out.
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Kar Ad
These cupcakes are so fresh and delicious! the owner was on cupcake wars 3 times! All the ingredients they use are fresh, including fresh fruit, cookies and other toppings....of course , if they put fresh cut fruit the logic tells you that you have to eat it the same day or so (the ones with fresh fruit) The best cupcakes in San Antonio for sure! I ordered some to pick up later (special order) when I opened the box they were perfect! I signed a sheet stating they were in good condition , I laid them flat in my car and they came home perfect!! Will be back!
EM
Emkay Oll
Terrible experience! I Ordered cupcakes for my husbands birthday and they were given to me in a nice box! When I opened the box at home they were on their side and ruined! Two of them were the wrong flavor! I called and didnt even get a "Im sorry". The lady on the phone said no refunds and on top of that was extremely rude. Will never go back and will tell my family and friends about their poor customer service!
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Naomi G
I ordered a cake for my sons Birthday when I came in to pick it up they didnt even have a box for my cake. It was fully exposed I had to cover it myself nothing protecting it. for the price i paid I would expect a box to carry it in. Also this was no high end cake. I could of received a better spiderman cake from heb and paid half the price. definately go elsewhere for birthday cakes!!!
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Jennifer Ott
The best cupcakes I have eaten in San Antonio and other great cities I have traveled and lived in. They have very unique flavors, new ones every day, and they are always willing to put together a fresh one with your preferences. I even like them better than Sprinkles cupcakes.
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Christy Paris
Never disappointed! They have an amazing variety of traditional and non traditional flavors and custom ice cream flavors. Some cupcake flavors are offered on certain days. The price point is about average at 3.50 per cupcake. Clean store, friendly staff great cupcakes!
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Rosemary S. Thompson
Bought some cupcakes from you guys for Fathers Day yesterday and I have to say......OMG I dont think you guys should be allowed to sell such goodness lol! They were so delicious! We loved them so much! See you soon....definitely my go to spot!
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Mark Osar
Went to this store to order a birthday cake, I was told by the store employees they can not take cake orders because the owner was moving. HUH? I wil never go back to this business. I went to another cake shop that wanted to take my order.
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Ronald E Robbins
Hands down the best cupcakes Ive ever had...absolutely delicious and will be recommending to my friends! Now if they could find a way to sneak these into a movie the same way I sneak Mike and Ikes, then theyd be onto something! lol
AM
Amy Beebe
Somebody get me a mop! These cupcakes are drool worthy and knock your socks off good! Way better than Cupcake Couture IMO. The gals who work there are super friendly and the prices are excellent. Stop by, you wont be disappointed!
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Jennifer Garcia
Took by daughter here on a Mommy/Daughter date night and the cupcakes were fine. It was more for the experience than anything; however, the cupcakes were, well, just cupcakes. Nothing more and nothing less.
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Sylvia White
Cupcakes okay. Not the best customer service though. The owner acted a bit pretentious. Ill just have to make the time to make my own. Mine are better and I treat myself well...LOL
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Sarah Snyder
I just had the Bananas Foster and it was outstanding. The flavors were rich, the cake was fresh and it was a perfect cake-to-ice cream ratio. Two thumbs up - would order again!
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Anne Fuller
Always go above and beyond for specialty cupcakes. Been here 3 times for kids bday and you should have seen the minecraft themed ones! Amazing. Love this place
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Terry Bell
I treated my cousin to a Hot Fudge Sunday cupcake and it was delicious...I recommend Smallcakes for every event. A must have!
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Maricela Segna
The best cupcake! Better than any cupcake place ive been to in san antonio ! They offer great flavors and fluffly cupcakes!
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Tonya Green
Hands down the best cupcake Ive tried in San Antonio. Esp for a franchise. Moist cake and icing just sweet enough.
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Monica Rodriguez
Big Moist & just the right amount of sweetness. Will be back again. Cupcakes do tend to tip over in the box.