Buffalo Wild Wings
| Address: | 5411 TX-1604 Loop, San Antonio, TX 78253, USA |
| Phone: | +1 210-520-4127 |
| Site: | buffalowildwings.com |
| Rating: | 3 |
| Working: | 11AM–2AM 11AM–2AM 11AM–2AM 11AM–2AM 11AM–2AM 11AM–2AM 11AM–12AM |
Location
Photos 100
Reviews 8
JO
Joseph Tinajero
DO NOT EAT HERE! Went in for dinner with my wife and in laws and it was ABDOLUTELY HORRIBLE. We went to this Buffalo Wild Wings because the one on 151 was closed due to plumbing issues. We were initially put on a wait. We were a 6 top with 2 babies, when we looked over the "wall" tables were available just dirty. Hostess cleaned pretty quickly, although the floor was not swept. Our server (Audrey) was good; our drinks were never low. We got our appetizer cold, but quick so I dudnt think much of it. Once we placed our order, about three other tables were sat around us. We waited a whole HOUR to get our food AFTER the people around us were served and just about done eating. Our food came out COLD. All of it cold (as in I would be comfortable feeding it straight from the kitchen to my 8 month old baby cold) My wife spoke with a manager who assured her our food was not siting there... he "discounted" our entire order and remade all of it. Since we waited so long, we decided to just get our full order to go. We paid the balance on our tab, got home to be disappointed YET AGAIN. My daughters childrens mac and cheese was not there. My wife called the restaurant, just to be told by "manager" David B. He did "the best he could". He could not refund us for the meal instead gave us a BS credit for a restaurant we will never visit again. I will be calling the restaurant again tomorrow. Tip for Audrey; go somewhere your work will be amplified instead of this crap restaurant.
BE
Benjamin Covarrubia
Terrible experience. We are long time customers & went to celebrate my daughters 14th bday. We got sitted quickly. Before a couple and a 17 top party. We place our orders before them as we were seated first. They bring out chips queso& chili. The chili is missing. I ask. They reply "we are out of chili". Thanks for letting me know before I order. Now we wait over an hour to be served. 17 top is now half way done with their food. I talked to mgr & he says "hell check on it" says "that the tabletop probably ordered boneless thats why they got theirs 1st". They were obviously eating traditional. 10min later our food comes. No sign of mgr with an apology or effort to make experience better. Carrots are missing. We ask..they respond "we are out of carrots". Again thanks for letting us know. We are ready to leave still no efforts from them. We pay bill and leave. We will never return.
AB
Abcde Wxyz
My family n I would come here almost every weekend we came tonight n remember why we stopped, food n beers good but service is HORRIBLE tables outside are rusted, one i sat on was broken n someone could cut themselves with all that rust on it n that would end up badly. We asked a server to clean twice and its been 15 minutes n still no one has came to clean the table or ask for drinks, we had the same people come back 6+ times over n over n finally someone came after 20 minutes of being here. They have 12 n 9 tables, obviously management needs more people hired for game nights, even with no game night service isnt all that great. Ill probably come back in a few months but not keep it as a normal hangout spot with every weekend again. Its been a long time my daughter n I left after waiting 30 minutes for someone to clean the table n drinks still nothing, im leaving
A
A Private User
Ive never eaten in the dining room, only gone to the bar to watch a game. Ive been there several times because its so close to the house. The food is ok, and the atmosphere is fantastic. TVs every direction and its great to watch the Spurs! The service is absolutely terrible. The place can be empty or jam packed - doesnt matter, the people in the bar will ignore you. They are actually down right rude to the customers, and when you ask a question they roll their eyes. Last time I was there I actually didnt leave a tip. First time Ive ever not left a good tip anywhere. They need to make some serious personel changes - and this place would be awesome. Id like to make it a regular spot, but just cant do it with their current rude staff. Ill check back in a few weeks and see if its gotten any better.
ER
Eric Minter
We went at about 12:30 on a Saturday. We were greeted by 4 grey shirts in addition to the person standing behind the Host/ess station. We were seated immediately by one of the grey shirts. The place was pretty empty, there were 6 other occupied tables in the dining area. As we waited for a member of the waitstaff to come take drink or a food order we were passed by several grey shirts. Over 12 minutes passed without one stopping at the table. A 12 minute wait may be acceptable/excused if the restaurant is busy or short staffed, but when the place is a ghost town and the staff is plentiful? Come on. We have eaten here before and the food is good. The service, while never stellar, is usually OK. Sorry to see this place slipping so bad.
A
A Private User
Staff was very slow.. You would think since there were only 2 other couples in the restaurant you would get faster service! When they finally brought our food they messed up one order & my order of wings looked like they were old and had been sitting awhile.. We had to eat fast due to our lunch break ending and having to head back to work! An hour later I got severe nausea & spent the whole night vomiting! Had to go to doc the next morning for a shot & meds since it turned out I had food poisoning! My boyfriend immediately talked to the manager and all he could say was he would give us an $8 credit if we wanted to eat there again! Why would I when To this day the thought of their wings makes me sick!!! Dont waste your money or time!!!
A
A Private User
Not from the area but eat buffalo 2 times a week we love it. This one sucks we have never had to pay to watch a ufc fight if ur in the building and u dont get a table u still have to pay. Seriously? Even after paying 10 dollars for a table to watch the fight they have stadium seating where they sit random people at ur table. Ok so much for a night out with out the kids. We will just enjoy it with strangers, because they wont open the patio just incase someone dosent pay to stand out there. This is an inconvenience and a big reason we didnt go back on our trip. Horriable. Come to Oklahoma u can stand and watch the fight for free and, they come around and ask u if u want drinks until u get ur table. Thumbs down Bww san Antonio
JO
jon moreno
Being a store director and practicing good customer service on a daily basis, I have to say that this place is absolutely horrible. The waitress staff is very rude and act like they would rather be somewhere else other than work. There is this lady manager that laughed at me when I confronted her on a concern with my server...When I mentioned to the manager that I would never return she basically told me "oh well that was my preference "..... This place has the potential to be great, if only they can get their act together and get rid of people that are their just to collect a check. This place needs people with heart, with servers that care about the customers experience.
