Polkadots Cupcake Factory
| Address: | 2826 Rio Grande St B, Austin, TX 78705, USA |
| Phone: | +1 512-476-3687 |
| Site: | polkadotscupcakefactory.com |
| Rating: | 4 |
| Working: | 12–8PM 12–8PM 12–8PM 12–8PM 12–8PM 12–8PM Closed |
Location
Photos 60
Reviews 6
A
A Private User
Worst customer service ever - they called and cancelled my order. My daughters birthday party is this Sunday. I met with an employee named Robert Man last Wednesday and placed my order. I showed him some pictures of what I wanted the cake to look like. We talked about what they could do and couldnt. He had to run to the back and ask the cake decorator every time I had a question. He said I have until next Wednesday to cancel/change stuff. And that I could email them pictures or any questions. He also told me that they charge for delivery only ONE WAY. He called on Saturday and I told him that I wanted to omit a part of the decoration that they couldn’t do the way I wanted it done. But everything else was good. On Tuesday, I emailed them the same pictures that I showed Robert. Later, I get a call from the Owner and she says she can’t replicate the pictures and that she doesn’t want to do my cake. I was in shock! I tried to calm her down and said this is a misunderstanding; the pictures are just an idea; I understand that she does her decorations in fondant and not piping like the pictures; and I am ok with that; in fact one of the pictures is that of her work! She said that I am making changes and she doesn’t want to work with me. Then she hands the phone over to a man. Mind you, neither she nor the man identified themselves. I had to ask – Who am I speaking with? He said pretty much the same thing and then click. I couldn’t believe what just happened. They were SO RUDE to me on the phone!!! Here is my suggestion on how the conversation with me should have gone: Owner: Hi there. This is so and so with Polka dot cupcake factory. I got your email with the pictures and I am calling to make sure there is no misunderstanding. We don’t do decorations with piping. I use fondant to do mine. Me: I understand that and am ok with that. The pictures were just ideas of what I like. I thought they could serve as visual aids for you. I am not expecting an exact replica. Owner: I will be happy to do the best I can. Me: Great. Are these adults that I am dealing with or hormonal teenagers? What kind of professional calls a customer and cancels an order? Without so much as an apology? What kind of business has problems dealing with a change in an order? I personally respect that businesses have a right to chose who they do business with. BUT you just don’t call someone and tell them they are not getting something that you promised to give them, just because you had a misunderstanding. My advice is that you take your business elsewhere. There are plenty of other places in Austin that make delicious cupcakes/custom cakes. Polka dot is a waste of time. If you want to add more stress to your event planning, then this is the place to go.
ME
Melissa Tan
Ever since the cupcake craze started, I knew I wanted cupcakes at my wedding for the sole reason that they can be prepared fresh the day-of. I absolutely did not want a cake that was made a week in advance and then frozen. When we got engaged and decided to have a mini-destination wedding in Austin, we knew Polkadots would be our cake vendor. Our friends used them for their wedding, and I thought they were the best cupcakes Ive ever had. We were so sure of our decision that we didnt have any other cake tastings, which is the best part of wedding planning! Olga doesnt usually have tastings on the weekend, but she made an exception for us, since we live out of town, which was so sweet on her part. We tried 5 different flavors and had a difficult time narrowing down which ones we wanted because they were all so good! In the end, we went with honey & chai, dulce de leche, strawberry shortcake, chocolate peanut butter, and chocolate vanilla. We ordered about 20% more cupcakes than we needed, and they were all gone by the end of the night, like I knew they would be. My only regret is not ordering more to take home. Olga and her team are so incredibly talented and artistic. I "like" Polkadots on Facebook and see the work they do - its amazing! To top it all off, Olga was so sweet to send me home with some surprise treats, which I didnt discover until the day after the wedding.
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Annie-Lee Taylor
This is my ABSOLUTE FAVORITE cupcake place to date! If I could only eat one thing for the rest of my life it would be the Black Bottom Cupcake from Polkadots. Ive tried the Strawberry Shortcake, Banana Nutella, Chocolate Peanut Butter, Vanilla Vanilla and Vanilla Chocolate Chip, all really good, but nothing compares to the Black Bottom. SO. GOOD. The cake in all their cupcakes is incredibly moist and the icing is perfection. My advice for this place would be that if you are looking for something specific make sure to check out their daily specials before heading in. The Black Bottom is not served every day, which I learned the hard way. This truly is a hidden Austin gem tucked away near the UT Campus and one that everyone should visit at some point. If I lived closer there is no doubt that I would be here more often than a person should be.
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Jacque Wakim
Single-handedly the worst customer service I have EVER encountered. I paid approximately $150 for an average sized two tiered cake. I asked for fondant and got regular icing and the color was not what I had shown them or sent to them through an email. I told them magenta pink and got a light pastel pink. When I called to speak to them about their mistake, I was given to the manager who was ill-spoken, rude, unprofessional. When I told him my issues with the cake, he proceeded to tell me I was wrong and that the color of the cake was right. I told him that the cake was not made from fondant and was melting and he had the nerve to yell at me and berate me over the phone for about 10 minutes. I would NOT recommend this place. Extremely over-priced, the rudest customer service I have ever experienced and average tasting cake.
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Christi Broussard
This was my favorite place to buy for my clients. Being in Medical Sales, this place was a must to get business. I have three kids and ordered cakes for ALL their birthdays as well. I lost all hope when I ordered for my sons Superman party. They placed pink icing on coffee cupcakes with a superman symbol on top. PINK. ON COFFEE CUPCAKES. They totally ruined his party. Never using them again. If you use them, make sure to double check your order before it is finalized, over and over....and over. AND, do not send your husband to pick them up. Learned my lesson. Still not sure why pink icing made sense on coffee cupcakes for a Superman party. What a waste of money. When I called they were NOT accommodating and would not correct the problem. They were really rude about the situation. Never using again.
MI
Michael Polson
Went for a wedding cake tasting and consultation. The interior is small, but thats not a big deal. Unfortunately, while we arrived a little early for the tasting, the person we were meeting (Olga Lee) was over 10 minutes late without any apology or notification that she would be. The cakes we tasted were baked as cupcakes, which was odd, but again, understandable (I imagine it keeps costs down); but my sympathy is hampered a bit when we had to pay $25 per person just to be given a total of 4 cupcakes to split and taste. Olga herself seemed to be rather rushed. Putting aside her tardiness and lack of apology for it, she wasnt rude, but neither was she particularly friendly...
