Buffalo Wild Wings
| Address: | 7604 N Interstate Hwy 35, Austin, TX 78752, USA |
| Phone: | +1 512-323-9061 |
| Site: | buffalowildwings.com |
| Rating: | 3.2 |
| Working: | 11AM–12AM 11AM–12AM 11AM–12AM 11AM–12AM 11AM–2AM 11AM–2AM 11AM–12AM |
Location
Photos 100
Reviews 7
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Kelsey Butler
I normally love BWW, but this was the first time Ive been to this location and my experience was horrible. Dirty bathrooms, unenthusiastic staff, and mediocre food. We arrived and were led to a dirty table. Every other available booth was dirty as well. We were then asked to return to the front while our table was was cleaned. Our waiter was awkward and lingered too long at our table, making us uncomfortable. He was great about bringing us new glasses of water when we ran out, but never took glasses off the table, which made it a cluttered mess. We ordered appetizers, which took 20 minutes to get. My house margarita was extremely watered down, so I sent it back and asked for the top-shelf margarita, which was much better, but took 15 minutes to get. I was brought the wrong salad, and when I mentioned to the waitress who delivered our food (who was not our original waiter) I ordered something different, she rudely said, "no, this is what you ordered." Instead of pitching a fit and sending my salad back for the correct one, I decided to eat the one I had been given knowing Id likely have to wait another 15-20 minutes for them to make the correct entree. However, I had to wait ten minutes for our waiter to walk back by so I could ask for dressing, since it was delivered dry. The dressing was disgusting, so I ate it dry. When the checks were delivered, I had been charged for the more expensive salad that I was given, but didnt order, instead of my original order. It wasnt until I mentioned something that the waiter offered to comp my salad "if I wanted." Overall, the absolute worst experience Ive had at BWW. I will never go back to this location.
TH
Thomas Cameron
Stood in the entry way for 10 minutes, no hostess showed up. Waitress finally told us to sit anywhere. Sat for over 10 minutes with no drink order or anything. Finally wound up walking out without ever having any contact with staff. Pretty horrible service, if you ask me. Granted, it was 2:30 in the afternoon, but at least acknowledge the presence of someone to is trying to give you money! EDIT: July 4th, 2012. I was dying for wings, so against my better judgement, I went back. I think I was literally the only customer in the place at 5:00 p.m. The waitress, Tia, welcomed me and sat me immediately. She was very sweet, my order was fulfilled quickly and accurately, my Coke Zero was never empty, and she even came over to check on me when I looked up at the TV - she thought I was just looking her way so she checked. She even brought me a full Coke Zero to go when I checked out. She earned a 25% tip, and Ive bumped my rating up from 0 to 2. Im still very dubious - after all, I was the only customer in the place, so I cant imagine how anything could have been screwed up. Ill definitely go back again to see if this was a fluke, or theyve turned the corner.
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A Private User
Stood in the entry way for 10 minutes, no hostess showed up. Waitress finally told us to sit anywhere. Sat for over 10 minutes with no drink order or anything. Finally wound up walking out without ever having any contact with staff. Pretty horrible service, if you ask me. Granted, it was 2:30 in the afternoon, but at least acknowledge the presence of someone to is trying to give you money! EDIT: July 4th, 2012. I was dying for wings, so against my better judgement, I went back. I think I was literally the only customer in the place at 5:00 p.m. The waitress, Tia, welcomed me and sat me immediately. She was very sweet, my order was fulfilled quickly and accurately, my Coke Zero was never empty, and she even came over to check on me when I looked up at the TV - she thought I was just looking her way so she checked. She even brought me a full Coke Zero to go when I checked out. She earned a 25% tip, and Ive bumped my rating up from 0 to 2. Im still very dubious - after all, I was the only customer in the place, so I cant imagine how anything could have been screwed up. Ill definitely go back again to see if this was a fluke, or theyve turned the corner.
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Nullhed OO
I ordered four boneless wings (Tuesday special) and a beer. The bartender asked me if I wanted the basket of 8 (which is not on special). I told him no and he informed me I could take them home if I wanted. I told him that was too much, I just want four to go with my beer. He brought 15 and a to-go box along with a bill for $20. I was the only person at the bar, theres not really an excuse for messing up that bad. I was pretty pissed so I paid it and left (I know, should have said something). The food is indigestion fuel and the service is... well, its inaccurate at best. The only reason I would go back is if I had a chronic disease and only Buffalo Wild Wings had the cure. Come to think of it, those rebranded Hell-McNuggets are churning up gut froth something fierce. Please pray for me and my decimated colon.
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A Private User
I too had high hopes that the latest wing chain to Austin would be able to take its place with such capable joints like Pluckers, Wing Stop or Hooters. Sadly, BWW has the corporate chain decor down pat, but their wings simply blow. Let me be specific; you cant microwave an HEB bag of wings, slap some bottled sauce on them and pass that off as an edible dish. I had that, a basket of fries and a beer.Its hard to screw up fries and to their credit, theirs were hot, at least. And the beer was cold, so thats a plus, but stay clear of the wings. The worst Ive ever had and ive been to a ton of wing places. My first and last time there. If you are a wing place and you cant make a decent wing,, theres a slim chance i would want to try out anything else that you make.
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Lisa Gaytan
My family and I just moved to Austin and loved Buffalo where we were from. We came to this Buffalo and the experience was great that we kept coming back. The staff are friendly and very eager to give great customer service. We finally meet the manager Johnny Sikorski and realize hes the reason why this restaurant is successful. Mr. Sikorski has a great personality and treats his staff with dignity and respect. You can see how well everyone works together and that is all due to great managerial skills. We recommend this restaurant to all our friends and will continue to do so as long as Mr. Sikorski is there. I would like him to be recognized and that he is commended for his exemplary work on running this franchise. Best regards, Lisa Gaytan
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Jose Perez
I tried this place a couple of times, this would be my fifth time coming here. Its always something wrong with my order! This last visit here I had place my order online, got to the store 5min from the call. I get there to pay for the order that was placed on the phone. 35 min goes by to be told that the order was not place. At that point I told the manager that I already had paid for my meal, he told me that there was a 45 min wait because the food was canceled! I will not do business here no more! I encourage people to not visit any of the Buffalo Wild Wings locations at all!! Staff was very unprofessional, not committed to there job at all! Like I said last time coming here, will not do business here no more!
