Pizza Hut
| Address: | 10402 Kingston Pike, Knoxville, TN 37922, USA |
| Phone: | +1 865-693-8282 |
| Site: | pizzahut.com |
| Rating: | 3.1 |
| Working: | 11AM–11PM 11AM–11PM 11AM–11PM 11AM–11PM 11AM–12AM 11AM–12AM 11AM–11PM |
Location
Photos 51
Reviews 17
AN
Ankur Patel
My first experience at this restaurant will be my last. My family and I were the only customers in the restaurant, and somehow they managed toess up our order twice. We gave explicit instructions to the waitress that we wanted very light cheese on one of our pizzas and she gave us her assurance that she understood and would make sure the chef understands. They brought out the 2 pizzas we orders and instead out light cheese on the wrong pizza. The "manager" came out, not with a smile on her face, like we the customers made the mistake. She turned her back and said she would remake the pizza, without giving me a chance to clarify which pizza she would remake. We assumed she would remake the pizza that was suppose to have light cheese, but after a grueling 15-20 minutes (reminder - we were the only customers in the place) the waitress brought out the remade pizza. To our surprise, they remade the wrong one. My father sat patiently waiting for his light cheese pizza, which we are PAYING them to make, and they just didnt get it. We are nice people, perhaps too nice, so we just ate what was there, paid, and left. After reflecting on our experience, I realized something should have been said that night. That was an unacceptable experience, all the way from managerial standpoint, to chef, to wait staff. We will take out business elsewhere in the future.
SA
Sarah Qaddo
We have been loyal Pizza Hut customers for over 7 years. Today we ordered 2 pizzas; a cheese and olive, and a vegetable with chicken for delivery. We received our pizza and ate it. Half way eating we realized their was Italian sausage in our pizza, which is a type of pork. In our religion its forbidden to eat pork and my siblings our allergic of pork. We called and their solution was getting us a new pizza in replace or a refund. We did not accept this offer because we didnt call for money or another pizza we called to inform them that they have unsatisfied customers and should next time be more careful to give what the customer asks. We have lost our trust in this company and my family do not even have the appetite to eat another pizza. We will no longer be Pizza Hut customers because of this incident. I do not recommend and am in shock of all this situation. If there were negative ratings I would rate it negative :(
JE
Jennifer A
This has to be the worst pizza hut ever!!! First of all we get there at 6:25 and there are only 3 other tables of people. The waitress acts like she is worn out and is very frantic. She clearly cant handle her job. We order 4 medium.pan pizzas, breadsticks and wings. They had a special of 6.99 for each medium pizza any way you want it. We are now waiting for about 20 minutes and the waitress come to the table and sighs. We ave a problem! We ran oit of medium pan pizzas. Do you want hand tossed or thin and crispy. Well the ONLY reason we went there was for pan pizza. So she goes to talk to her manager. Our only option now is to upgrade to a large and of course they wont honor the special price. So we got up and left. Horrible customer service. Dont waste your time. Give your money to a restaurant that cares about the customer!
WI
Will Hill
Always slow even when they are empty. I drive 9 more miles sometimes to avoid this one. This time Im in a hurry so I do my order online to pick up. I wait 6 mins while they pay out the driver while the customers stand and wait. I leave and got half my order. Lol. I drive back and wait 15 more mins to get the rest and get home to eat cold food. I borderline just feel bad for the place. Very annoying, disappointing and aggravating. Back to 9 more miles for Pizza Hut. Man I hate this place
AS
Ashley Hall
Horrible!!! I did not even eat because my breadsticks I ordered was cold the butter thr was not even melted. They brought the wrong pizza to the table. They was out of everything we wanted to order. The server was rude. And there was not a manager. I asked for a comment card and they denied that. I waited 45 mins sitting for my cold bread sticks. The salad bar was closed at 8. The tables where nasty. A dirty vacumm was in the middle of the floor. I will not be back there.
BE
Becky Sims
Worst employees. The guy sat there looking at our pizza for 45 minutes before he gave it to us. Then said that he couldnt give us a refill cause the all the drinks went out of order within the last 15 minutes we had been there. Overall the worst experience. They have been going down hill rapidly.
CO
Corey Engle
I love pizza, and Im used to taking my girl out and getting a $25-$30 bill. I dont know if the lady who took our order messed up or what, but 2 drinks, large pizza, and large order of bread sticks, less than $20. Also they have the best stuffed crust pizza, theyre the better of the pizza chains
RO
Robert Pearce
Worst Pizza Hut. Will not order here anymore. Final straw - 90 minutes to get a cold, crappy pizza that wasnt even made as ordered and looked like a passive aggressive stoner sliced it. Google makes me click at least one star but this place doesnt even deserve that.
KA
Katy Brenneman
The server was friendly and helpful but that was the only positive thing I have to say. Their buffet consisted of only 3 pizza choices all which were lacking in flavor and warmth. Their cinnamon sticks had little to no cinnamon on them. Most pathetic buffet ever.
MI
Michael Holcomb
Ordered here several times but the past 2 Fridays I have ordered there the pizza was old and breadsticks very hard. Means both have set out way to long. Very disappointed. I have used pizza Hut for over 20 years. Will not be returning to this one again.
DA
Dan J
Hated it. Pizza buffet had three skimpy pizzas on it. There were only three other people in the place at 12:30pm. Should have been a warning sign. Turns out no salad at the buffet, you have to ask to have them make you one...
JO
John Houser
This Pizza Hut rarely honors National Coupons. I get advertisements and see ads on TV, but this Pizza Hut wont accept them. Maybe folk who are better off dont mind, but its frequently disappointing.
JI
Jitendra Kacker
Called them to place an order last night. The girl puts me on hold. Kept waiting for 10 minutes but no one answered. Finally called again to place the order. Next time will call other location to order
TI
Timothy Lang
Horrible, without a doubt the worst pizza hut i have been too. Service was slow, pizza dough was under cooked, repeatedly ran out of drink while waitress stood on her cell phone at the counter
AA
Aaron Williams
Called twice to tell us they where out of what we ordered and wanted to charge extra to change order to what they did have and offered no resolve to the situation very rude over phone.
DA
Damien McClendon
Both of my drinks had food residue in them from where they didnt clean the cups properly. Order came out wrong and wings were not made how they are supposed to be made. Staff is rude
JA
Jason Arnold
Pan pizza was pretty good, service was nice. The hand tossed off the pick 3 menu was not very good, but that was for the kids and they didnt care. We will return.
