Tandoor Indian Bistro

Reviews 3

A

A Private User

My husband and I were eating here a few nights ago, we have been here several times before and had no issues and loved the food. This night, was a different story. They completely ignored us for a while, but finally took our order and brought our food. We instantly started mixing the rice and sauces and food around. We ordered the Mali Kabob.. which is chicken in a white sauce.. My husband and I split it, and while I was mixing, my husband took a bite and then made an awful face and said, "Does that look cooked to you?" The lights in there are dim to "set the mood" I suppose, so it was a little hard to see without putting it directly in the light. When I did, I was disgusted.. it was COMPLETELY RAW inside!! I can take a little under cooked, but my God! So I see my waitress look over and I raised my hand and said "Excuse me!" but she looked away and kept walking. It happened once again before I snatched a different waitress walking by. She looked disgusted herself when she saw the chicken, and said she would "Have it taken off" my bill. Im not a complainer. In fact, Ive always been a very "It Happens" type person, but I hate disrespectful rudeness. I saw the waitress walk over to our waitress and inform her of what was going on.. she walked into the kitchen and continued to serve a few more tables before coming over to us and handing us our check. I would think if something like that happened, she would've walked over immediately to do a little damage control or something. When she finally did come over, she acted very childish and looked around like.. "Oh uhh, well I saw it was a little undercooked.." She never said sorry, not once. In FACT, I was the one who said sorry for making a fuss because Im not that way, but I told her we wouldn't be eating our food because we mixed everything around. Then she had the nerve to tell me "Well, the sauce wouldnt be raw, it should be ok" Well, considering I was a Health Inspector years back, I was instantly shocked and angered. In case some of you don't realize, if you mix raw chicken with ANYTHING, even cutting it on a cutting board, and you consume it, you run the risk of contracting food poisoning or salmonella. Well, I informed her we wouldnt eat the food, and she acted clueless like.. "So uhh, what should I do?" We didnt ask for our meal for free, or anything. She offered to give us new plates, silverware, and a different batch of Vindaloo, but we told her we didnt want the Mali Kabob again.. (fool me once... ya know?) She offered the Paneer kabob which is the sauce with just cheese, to replace it. We said sure. So, unlike many patrons that would have thrown a fit and caused a scene and left.. we stayed, politely ate and were a little disappointed with the new batch of food, but were not ungrateful. When she went to run our check, we gave her our card and she came back and said Thank you. We realized, she did take off the Mali Kabob on the check we handed her, but when it came back, she charged us for the Paneer Kabob she replaced it with.. Now I know, we ate it, so we paid it without complaint.. we had no problem with paying, but I felt, after trying to serve me raw chicken, and my husband actually taking a bite out of it... how embarrassed would other restaurants be? They would offer to comp the meal and this and that and apologize over and over. At least thats what Ive done when I was in the business.. but I NEVER had an issue with raw chicken or anything of that magnitude. Im shocked they would even try to serve that.. but their response to it, making it more like it was OUR fault, took the cake! I recommended that place to all my friends all the time, even took many there.. but now, I will tell anyone I meet not to go there. Mistakes are one thing, complete disregard and disrespect is another.

RA

RAYNEISHA JONES

Last weekend my husband and I decided to finally go out for a date night out just him and I. My husband is stationed at Fort Campbell so it is difficult for us to have time alone due to the fact we live so far from family. My husband had arranged for someone to watch our children so that we may go to this Indian resturant off Wilma Rudolph rd., right next to Lane Bryant. We arrived at 7:40 that evening. We were seated in a cool traditional style seating. We were greeted by a nice waitress who had taken our order promptly. 7 to 10 minutes later we had recieved our appetizers and our entrée orders were placed. This is where things went wrong about 35 to 45 minutes after we placed our orders the waitress cames by to apologize but our orders were place a little late and they should be coming up shortly. Mind you when we had arrived there werere plenty of staff working I seen at least 3 waitress serving about 7 tables. People who had arrived had come at least 15 to 20 minutes after us had eaten and left. So now im dissatisfied. I believe our order was never placed until she came to the table, because we didnt receive the order until about 25 more minutes after stopping at our table. I couldnt believe it and when I finally did receive my order I didnt even get everything I asked for. At this point I ask to speak with management. I informed him of everything that had transpired, and the he offered that I not tip the waitress; (that already only makes 3.00 per hour) not even so much as an apology from this man. He didnt even ask me what I was missing from my order and offer to make it. However he did go on to tell me Morgan Freeman had been there 3 nights ago which im not sure whatever on Gods green earth that had to do with my situation. Im sure because it was now 9:05 and they close at 9:00 they were trying to get us out of there but again not our fault we had to wait well over an hour to wait for our food. I couldnt believe this place had ruined me and my husbands date night like this. For that reason I will never eat there again I will never reccomend that place but I will inform indviduals of our awful service and the poor management at this establishment

A

A Private User

I was meeting my wife and a friend here for lunch Sunday. I was running late. I showed up just before two. My wife and her friend were already there and had a plate of food in front of them(I told them to eat without me and Id catch up). My wife tells me that they just found out the buffet closes at 1:45. Im thinking not a big deal ill grab some food later somewhere else. They were seated before 1:45. The buffet was picked over, nearly empty and the food that was there was cold or otherwise old and not good. My wife had eaten a small serving of rice and that was it. the rest of the food on her plate was nasty. Her friend took one bite from his cold chicken and that was all he ate. The naan was hard as a rock. We were then informed that the kitchen was closed and no more food was being brought out. We were expected to pay full price for 2 lunch buffets. We complained. The waitress goes to the owner then comes back offering us 25% off. The owner refused to come talk to us and we were told that if we wanted to talk to him we could go tot he back. My wifes friend refused to pay and stormed out. The waitress said there was nothing she could do. The only thing touched was some rice on one of the plates. I picked up both tickets effectively paying 17 bucks for one person to eat some cold rice and 2 glasses of water. Before we left I went to the back to give the owner a piece of my mind. He said he was "doing something" and couldnt come talk to us. This was worse than any experience Ive ever had at any restaurant ever...even fast food. I would encourage people to avoid this place and the arrogant owner like the plague. Any business who treats customers like this should not be in business.