Address: | 24 W Orange St, Lancaster, PA 17603, USA |
Phone: | +1 717-553-5287 |
Site: | lancastercupcake.com |
Rating: | 4.4 |
Working: | 10AM–8PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–10PM 10AM–10PM Closed |
KA
Kay
On Saturday, June 17, 2017 Lancaster Cupcake posted on Instagram about a Fathers Day contest. First 5 fathers to come in with their child/children dressed in sport apparel will win a free dozen cupcakes. My family and I participated and we were the first winners. Our picture was taken and we were told that it would be posted on social media. We get home, excited to see my daughter and my husband on the Lancaster Cupcake Instagram page, to find out that our picture was never posted. All of the other winners pictures were posted in ranking. The family that proceeded us was listed on their Instagram as the "First Winners". I posted a picture of my family on my Instagram and Lancaster Cupcake commented on the photo, but never acknowledge the fact that they 1. Never posted my familys photo and 2. Never realizing that they made an error in announcing the first winners. Now, I know this sounds like a petty out cry for attention, but the issue lies on what happened next ( or didnt). I sent a polite message to them, just curious as to why our picture was never posted? I never received a reply back. I followed that message up, with another and still nothing. This isnt about the picture, this isnt about first or last place. This is about customer service. I cant help but almost feel discriminated against. And why? Because they didnt give me a reason. Hey, maybe the photo was blurry, okay thats fine! But because I wasnt given a reason, then I can assume the worse. They have lost my business indefinitely as well as my family and friends. I hope to receive a reply soon.
JO
John Morgan
One of the best cupcakes Ive tasted--really! I have visit Lancaster Cupcakes each time I pass by on my way from my siblings place in Baltimore to my place in Akron, Ohio. Actually, its a pretty long detour to Lancaster Cupcakes :) and always work the extra time. One my first visit after I finished my first cupcake I had to get another--because when would I ever be back to visit?--and the employee offered me a cupcake from the back that had just been baked. That cupcake took me to another world, it was so good. Beware, these cupcakes may look small, but they are mighty! They are moist, flavorful, and delicious--a culinary masterpiece. I will be back again, and again, and again....
JI
Jim Smith
I had to give a 1 star but if I could I would have given a ZERO OR NEGATIVE STAR. Where do I even begin. The cake was an utter disappointment to say the least. Lancaster cupcake should stick to making cupcakes, not wedding cakes. Any wedding that I have ever attended, the cake has been displayed prior to the guests arrival. I have never seen bakers still on the property for all of the guests to see. The cake was suppose to be a 5 layer cake (the bottom layer styrofoam). The bakers left only 2 layers of the cake, leaving a shortage of cake for the guests. Many guests left with no cake and were very disappointed. P.S. DO NOT ORDER ANYTHING FROM HERE.
JA
James E
So if you’re thinking about having a wedding in Lancaster, I highly encourage you to skip the expensive wedding cake and instead hire the Lancaster Cupcake truck. It was a huge hit! Our guests were blown away. First of all, it just looks cool to have a food truck at your wedding. And cupcakes are so much tastier than wedding cake. We did 4 flavors: the Peanut Butter Oreo Chocolate, Strawberry Champagne, Red Velvet, and Tiramisu. They were all awesome. And then they throw in a small wedding cake as part of the package, so you have something to do the cake cutting with. Lancaster Cupcake is the best!! Thank you!!
SE
Semper Fi 0311
My wife and I visited Kitchen Kettle Village and stopped at the Lancaster Cupcake truck there and tried a Chocolate Party and Strawberry Champagne cupcake and LOVED them. Super moist and delicious. They tasted freshly baked and where so good that we decided to get six more when we where done walking around. The gentleman in the truck was very nice and didnt charge us tax on the six cupcakes we got because we only had exactly $15, very generous of them. We havent been to this store yet but we cant wait to visit the next time were in Lancaster!!
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Roberto Gonzalez
Their cupcakes are delicious!! My favorite flavor is the coconut!! It reminds me of my childhood. They have a ton of flavors to choose from and their cakes are beautifully decorated!! I also must say that the customer service is STUPENDOUS!! They are always willing to go the extra mile to make sure your cupcake experience is a great one. I definitely recommend everyone to try these cupcakes!
OL
Olivia Ramos
Walked across town with my two kids to get cupcakes on Thursday Jan 19. Got there 5 min late. There was still a costumer inside paying. As Im about to walk in, the employee runs to the door to lock and and yells were closing. Try explaing that to a two year old, who knew we were on our way to get his favorite sweet.
AM
AmandaLoves Art
Amazing cupcakes! I love the array of flavors that they offer and that they introduce new flavors constantly! Just stopped in for my birthday because it is not complete with out a red velvet cupcake and it was outstanding! The shop itself is adorable and they even have a section for kids to play in!
ME
Melissa Lesoine
Love love love all the flavors! Great place to get cupcakes! Sometimes you get a pretty pink box to put your cupcakes in which is GREAT when you are taking them to a party...everyone knows the pink box. Sometime you get a plastic container which is not so nice!
ME
melissa montgomery
Bought them from the food truck. Wasted $10. The frostings were so incredibly sweet and the cake, chocolate and vanilla, so dense and so dry!! Especially the vanilla. Got me wondering if they were old and stale. Definitely wont buy again.
MA
Maria Roman
Me and two of my dearest friends just finished having 10 cupcakes between us all. To DIE FOR!!! Decadent, dreamy better than sex cup cakes!! We live about 2 hours away and I would absolutely make that drive at least once a month or more
BR
Breezy Hensel
Amazing cupcakes! Bought 1 to eat there and bought 4 home haha. If your looking for a good gourmet cupcake place, this is where you go. Has just the right amount of icing, and if they have fillings then its a bonus. So worth the visit.
MA
Matthew Snell
I tried four cupcakes they looked and tasted amazing, they were moist & you actually taste chocolate with these cupcakes! The frosting was delicious! No matter what you buy you will not be disappointed with it! - Loved Them
DY
Dyan Vasquez
All it took was 1...1 cupcake and that was all...Im good...Not going to knock them because everyones taste buds are different so reviews will also be different...But for me Id rather continue to make my own...
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Allegra Johnson
One of the cutest little shops downtown. The place looks adorable, everyone is so friendly, and the cupcakes are delicious-- particularly the seasonal ones. Definitely make a point to stop in if youre nearby!
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Victoria Armstrong
Cute shop. Small cupcakes. Chocolate Birthday was dense but moist. Vanilla Birthday was not good. It was very dense and very dry. They were kind enough to give us a free cupcake coupon to replace it though.
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FiFi V.
The cupcakes are some of the most delicious Ive ever tasted. I first got them from their pink "food truck"; the store front is very cute. The cuppies are a little pricey, but thats gourmet for you.