Skybox Sports Bar at Hollywood Casino

Reviews 3

ER

Eric Renninger

Food quality is good. Service is AWFUL. We had a party of 9, so this take a little longer, this is understandable, but there were parties that arrived THIRTY minutes after our table and STILL got their food. After waiting over an hour for our food (which was all fried, aka doesnt take long to make), I immediately asked the waiter for our checks, he apologizes and sends his "manager" over. She comes over and asks if we need anything, such a ranch or refills. This "manager" doesnt even apologize or make mention to the poor service weve received or that our food took so long. It wasnt until I asked why our food took so long when several parties that arrived after us got their food first she replies, in a condescending way "because you have a large party." And I then counted out how many people came after us, which greatly exceeded the size of our party. She then goes on to say its hard to make sure our food comes out together... so again, somehow 13 peoples food arrives before our partys food? I must again say that some of these parties didnt even arrive for thirty minutes after our party did. FIFTEEN minutes pass since this interaction and we STILL dont have our checks. I had to go to the front and ask another woman, who looked to be an even higher manager, which she confirmed after I asked her if shes the manager, she says yes, I remind her politely that our food took over an hour and we asked for our checks FIFTEEN minutes ago. She doesnt even make eye contact and looks at her computer screen and says "thats what Im working on now." and another waitress apologized for the wait. The manager didnt apologize, nor look at me, nor give any explanation as to why checks took 15 minutes to get to us after they were already aware of our long wait times. We finally get our checks without another word from either manager and no discount was given, and 20% gratuity was added to our checks due to our party size. I again made a comment to the waiter about the awful service. The waiter then feels bad and takes the gratuity off of MY check but no one elses. I do not think the waiter should have had to remove his gratuity for the horrible service done by the kitchen and the extreme unprofessionalism of his management. The management was very dismissive of our party, even though I was polite with our complaints. I dont understand how someone can walk up to you with complaints and you wont even make eye contact and apologize for the awful experience, and somehow think that its normal that youre "working on those checks right now." when they were requested 15 minutes prior after one manager already had to apologize to the table. Still no sense of urgency. It was a total of TWO hours we spent in this restaurant before we were able to leave. When you go to a casino, you DONT want half of your evening spent at a restaurant with management that does not appreciate their patrons. Extremely dissatisfied.

JO

Johnathan Barnwell

Decent food but not the largest portions and slow service during off hour hours.

MI

mike marra

Nice view from the sky box.