Bob Evans
| Address: | 1051 Hebron Rd, Heath, OH 43056, USA |
| Phone: | +1 740-522-1630 |
| Site: | bobevans.com |
| Rating: | 3.6 |
| Working: | 7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 7AM–10PM 7AM–10PM 7AM–9PM |
Location
Photos 96
Reviews 17
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David McAdams
My wife and I went to Bob Evans for lunch. She ordered the 1/2 sandwich and soup combo with no issues at all. I ordered the pot roast hash, with the eggs over medium and nothing but issues. The eggs were way over hard, tons of butter, and potatoes were hard like they werent cooked. I really wasnt even mad about the terrible food, but I was mad about the fact our server requested her female manager (Ashley) come and talk to me, but that must have been to much to ask. Also the other manager Tyler made no effort to come talk to me and handle the situation. Ashley did take a whole $3 off my bill which apparently is good enough for only eating 1 over hard egg and a biscuit after having surgery and being hungry. Once upon a time I was a manager for Bob Evans back in 2006. And 11 years ago if something wasnt right you did not serve the food. If anyone in corporate care here are the 3 times service fail 1- Cooks made food incorrect 2- Expiditor read ticket, saw mistake, yet still played and sent out 3- The server who took the order could see it was not correct and still handed me the plate. I guess standards just went out the window in the past 11 years. And I dont care about a lousy couple of $5 off tickets. What should be done is a refund of my entire meal. I am going to do a review on several social media sites about all the Bob Evans locations in the Newark and Heath Ohio area. I have had major problems at every location. This includes customer service, paying for food that is not correct, management not doing table touches to find out if guests are happy or not, and lack of caring by staff. If I were the GM (Kim) I would get with the District and Regional Manager, shut down, rehire and retrain the entire staff. See if you can find a way to get your staff from cooks to managers to start giving a damn again. Also when the girl at carryout asked if everything was ok, even my wife said it was terrible while the female manager in a dark red top was standing next to girl who was cashing us out and said nothing just gave us this look and rolled her eyes, also did and said nothing. Way to go Bob Evans, keep up the great work of not giving a damn. Profits must be amazing. Look for my reviews on Google, Facebook, Yelp, and Yahoo for starters. You should be ashamed of yourselves for serving terrible quality food and then charging them $10 a plate for overcooked and undercooked food on the same plate.
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Zoey Harvey
When my husband and I went there, there was nobody else waiting to be seated and there where tons of tables open yet we had to wait 15 minutes before we were seated. By that time the waiting area was full so the hostess just seated us all at the same time becuase you know, there was so many empty tables open. So we sat there for another 15 minutes before our waitress asked us if we where ready to order but the hostess never gave us any menus. We where furious by this time and a few of the people that were seated at the same time as us got up and left. We would have left too if the manager wouldnt have offered to pay for our meal. But even after that we came very close to leaving anyways becuase the service was sooooo slow and the waitresses complained to each other while we where eating about having to clean up after the kids that had just left. Not only that, the food was very poorly prepared and my eggs where cold and rubbery. I would never suggest anyone to eat at this Bob Evans until they step their customer service and learn how to run things properly.
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Dave Radabaugh
Good food but like many chain restaurants in Heath, theres always little things forgotten or misunderstood. To the waitress credit, she made everything right. Its just sometimes annoying having to ask for things 2 or 3 times. The multi grain pancakes were odd. They had the appearance of being the regular buttermilk variety with bird seed sprinkled on top. To be fair, we didnt have any regular ones on the table for comparison, so it remains a mystery. We all ordered home fries (this was Sunday brunch) but one omelette arrived with french fries. Ordered 3 OJs, were brought 2. Ordered extra butter, received none. One person requested sugar free syrup, that was brought but no regular syrup for the others. One person asked for regular creamer, out came creamer for four. Nothing awful, and we still tip well... just little things that detract from the visit.
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Kayla Wells
Service was half decent, but it was aggravating listening to the Manager Lisa yell across the dining room the whole time at her employees to find something to do or do this and that and yell at them for what theyre doing wrong and yelling at the cooks. Should probably take your employees in the back and address them the correct way. Also we got our food before tables that were in and seated before us, we left and they still hadnt got their food. It wasnt even busy and they were acting like there was a line around the building.
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Eric Winters
For many years Ive enjoyed eating at this Bob Evans. As with all Bob Evans restaurants, you get traditional American home-style food that is tasty, and well prepared. The service at this particular Bob Evans is friendly and relaxed. The management obviously knows how to hire individuals who are well suited for the job. About twice a month Ill take my children to this restaurant to enjoy a relaxed meal and talk about whatever is on our minds. I appreciate having this Bob Evans close to my home.
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Courtney Rexroad
We asked for biscuits and never got them. We asked for more water and never got it. Our cheeseburgers were burnt around the edges. Slow service. Had to go to the counter to ask for syrup because she never brought it. We will not be going back.
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Mark Winchester
My wife and I waited 15 minutes to be seated when it wasnt 15 people in the restaurant.When we were finally seated we waited 20 minutes and no one would take a drink order. Will not even stop there again
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breanna cochran
Ridiculous i had am interview with them and i had a family emergency and i couldnt make it and wouldnt reschedule messed up i wouldnt work for them at all bad place! Do Not Ever Work For Them Ever!
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Virgil L. Lewis
We both my wife and I had a very nice experience dining tonight at Bob Evans. Good food, nice waitress she was a great help. Thanks again, Great Job!
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Timm Reed
Love this Bobs, good food, good service, only thing they need to do is clean up the outside, trash in the flowers.....
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Gerald Hecker
Delicious good food well ran with no wait. Was very impressed considering this was a brand new store.
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Sandra Welhoelter
Friendly wait staff - mistake on order but very quickly resolved! We would return if in the area!
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justin Scott
Good food good service. Great coffee amd cappuccino. Got eggs and hash browns both were tasty!!
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James & Lucinda Nemeth
Great place for "good food & service at reasonable prices." Just like you remember....
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Ashley Yascone
Not a very big menu selction and they dont keep the place clean very much
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Bob Williams
Always get the best service here. Good comfort food, tasty and quick.
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Gary Getman
I enjoyed my visit today at Bob Evans Good place for a good meal
