Pizza Hut
| Address: | 5245 Pleasant Ave, Fairfield, OH 45014, USA |
| Phone: | +1 513-829-0500 |
| Site: | pizzahut.com |
| Rating: | 2.7 |
| Working: | 11AM–11PM 11AM–11PM 11AM–11PM 11AM–11PM 11AM–12AM 11AM–12AM 11AM–11PM |
Location
Photos 11
Reviews 21
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Shaun Havlin
Ticket Number 100 Entered by Website 031387 Server Logged On: Tracy Point of Contact: General Manager Let me start by stating how much I actually enjoy Pizza Hut. I prefer Pizza Hut pizza over most any other pizza. Ive always been a fan and it was always my go-to. With that being said, I will no longer be ordering from the Pleasant Avenue store. The last six orders I have placed over the past few months, 4 have been delivered incorrectly. Typically toppings are left off, on occasion some added (sometimes theyre even things I like). The last time and the reason for this extensive review is because tonight we ordered 3 pizzas, a box of cheese sticks and wings. We received our wings and cheese sticks, however the delivery man only had two pizzas. We then opened those pizzas up and realized that they were made incorrect. I called the store and was both of us were very polite in the beginning of our conversation. I even indicated that I did not want a discount nor a credit, that I simply wanted what we paid for. She put me on hold to print out the ticket. The manager comes back to the phone says they will remake the whole order and pick up the incorrect stuff. To me this was a perfectly acceptable response. I then speak out past experiences and just wanted to make her aware of those situations in case she was new to that location. Unfortunately, this is where things take downward spiral. The manager, after listening to my complaint proceeds to assure me that while they will remake our order she is 100% positive that the two pizzas I had in my possession were correct. Mind you, we ordered three and only received two. I was then guaranteed the hot dog stuffed crust pizza was accurate as she "made it herself". I then asked her to read the ticket back to me, which she did and what the ticket read was what we wanted but didnt get. I informed her that I was looking at the pizza now and it was covered in spinach and a BBQ swirl, which isnt what we asked. Again, I was assured by the manager that our pizza was correct. At that point, in no longer wanting to deal with this issue we returned all of the items to the store and asked for a refund. We even offered to pay part of the bill as our daughter ate a couple of the cheese sticks. The manager took us to task for the missing cheese sticks, even after we offered to pay for them. She then wouldnt allow us to give the delivery driver, who was very polite his tip since our credit card was going to be refunded. In working in the customer service field, I understand sometimes people are going to have a bad experience but this is now 4th time I have had to make a call about a mistake from this store. Instead of simply remaking the meal and delivering what we paid for, I got assurances that the incorrect food I was looking at was correct and a terrible attitude when we returned the food.
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Jaz Jones
They dont wear gloves when making your food, thats gross, this guy had little cuts on his hands and it almost made me throw up; I asked them to make him wash his hands, they advised me also that they dont wear gloves, becuase the heat from the oven will kill everything. I mean if a piece of his scab falls in my food.. thats gross. Butr the food is good. so I think it may just be this location is gross
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ashnjna as ? sun
The pizza we ordered was fine but the service not so much. They charged my boyfriend twice due to some computer complications and when I called to ask about how to get the refund the manager I talked to seemed very inconvenienced and rude. Were expecting a call from the general manager but we will not be returning to this location.
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Mathew Anderson
would not recommend this store i usually like pizza hut but since i have been working in fairfield and ordering there 3 out of 4 of my orders are wrong. they are usually either missing toppings or some kind of ingredient and i always get my food like 30 mins late one night they just didnt even deliver my food and said they lost it.
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Jake Roler
Pizza Hut website would not allow me to place order from my regular location that has been ordered from multiple times before. Store locator assigned me to store that was geographically further and doesnt deliver. Called my regular store to order over phone (Pleasant Ave. Location) told they do not deliver to my address....
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Jeanean Allen
I guess Pizza Hut is too big to deliver in my area. I guess they think the 500+ residence in Kensington Park Apts. in Forest Park is not enough revenue to consider a delivery service... You need to check yourself.. Papa"s kicking your a## over here... So is the others Buddy, Marco...U get the picture...
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A Private User
I ordered online because it had a better deal. 2 medium pizzas for 5.99 each. Both pizza looked overcooked and the crust was dry. Called to complain and only got credit for one medium pizza. Unhappy with this pizzahut location..should have ordered jets pizza. They are pricey but worth it..
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Laura Huber
Pizza was 30 minutes late, cold and delivery person was rude with no apology. This was 2 pm on a weekday. The was no reason for it to take over an hour.
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rcasel9187
Order was not ready when arrived not a big deal but ordered some cheese sticks and they did not cut them into pieces and i got no marinara sauce.
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Bobby Reifenberger
I tried them one time my food was half an hour late and they are less than 2 miles away ... dont waste your time go somewhere else
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Eli Bates
Meets the quality that I expect from pizza hut. My orders have always been correct and the staff friendly
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Robert Stahley
Im 4.3 miles away from the store and I am out of the delivery zone really I live in Fairfield
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Maria Bee
Fan of pizza hut. I love this location cuz the drivers are usually hot. Awesome.
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A Private User
Given the run around with not in our delivery area and hung up on it is annoying
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Tosha Kemplin
So far so good, havent tasted the food yet but I am sure it will be great!!!
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Kevin Arnett
Fast and food was good. Employees could be more friendly.
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Jared Beckman
Best pizza hut in the area. Clean accurate and friendly.
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JosJoseph Woods
Decent pizza for the price.
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A Private User
Dont go here....they suck
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ItzSplashy 7
best pizza close to us
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Kennedy Baker
Good
