Address: | 359 Downing Dr, Yorktown Heights, NY 10598, USA |
Phone: | +1 914-245-9796 |
Site: | tacobell.com |
Rating: | 3.9 |
Working: | 10:30AM–9:30PM 10:30AM–9:30PM 10:30AM–9:30PM 10:30AM–9:30PM 10:30AM–10PM 10:30AM–10PM 11AM–9PM |
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Jonathan Berg
I used to frequent this Taco Bell and had positive customer service experiences with the regular associates but the manager DOUBLE-CHARGED me for my order, and was so rude and disrespectful the last time I visited that I will never go back to this location. I ordered food through the mobile app which usually goes smoothly but when I went inside to pick up my food the manager told me she hadnt received my order. I showed her a confirmation email as well as the order in my order history (both listed the exact order number) on the app and I assumed she would have the food made then and Id just have to wait an extra 10 minutes. Nope. She insisted I re-order the food and pay for it AGAIN. My girlfriend asked how we would avoid being double-charged and the manager cut her off repeating "I dont have any order, you have to order" loudly every time my girlfriend tried to speak. I stepped in offering to pay for the food AGAIN if the manager could guarantee the first charge would be refunded. The manager said I would get a refund if I hadnt clicked "Im Here" on the app (which is what you have to click for them to start making your food). Again I explained to her that I had clicked "Im Here" (Ive used the app at several Taco Bell locations, I understand how it works) and my girlfriend tried to show her our confirmation email again but she ignored her, spoke over her, and asked that we order or leave. If we hadnt been purchasing food for friends and family as well as ourselves we would have walked out then. Instead, we ordered again and I asked the manager AGAIN if I would be refunded for the first charge. She assured me that if the order wasnt picked up we would be refunded within 24 hours, even though we had clicked "Im Here". Well, that was 4 days ago and still no refund. Even worse, her staff hangs up on me and my girlfriend every time one of us calls and asks to speak with her. Ive worked in the food service industry and thats just not how you treat customers, especially if they pay you TWICE.
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Will Smith
Was double charged the other day because our server gave us the wrong food. she rubbed it in my face to the other customer about. If you dont want jipped or screwed by cheap people looking to get an extra buck, stay away from this Taco Bell.
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Joseph Tolve
The friendliest fast food establishment I have ever visited! Made a slight mistake to my order and immediately rectified it, as well as gave me a free dessert for the trouble. Will be returning often!
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MarieAnn Raguso
A tiny bit slow... BUT WORTH IT. They make everything fresh for you. (Granted, as fresh as fast food can get.) The staff: super nice. Love it. My favorite Tavo Bell to go to.
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A Private User
I enjoy tossing bean burritos out of my car window while Im driving down the highway at high speeds.
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Tom Mackie
The best and CLEANEST Taco Bell Ive ever been in, and Ive been visiting the chain for over 45 years
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Tarik Laaraj
Very nice staff! Quick wait times are under 5 mins usually. Always a good place for a snack
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Zach Green
never messed up an order, fast service, the owner, Moni, and his family are awesome people
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Tim Barnes
Taco Bell advertises a $5 box and this place sells it for $6.69. Ridiculous.
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Joe Conforti
Was garbage, dont get those 1 dollar nachos, nasty , guy was a dick bag
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Donna T
Owner not willing to work with customer and was complete jerk.
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D Whalen
Moni, the owner, and his family and workers are great.
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James Benvenga
This is my favorite Taco Bell. Always clean and fast.
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Brian Bingay
Great selection however they dont serve breakfast.
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Sam Newton
Great selection however they dont serve breakfast
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A Private User
Excellent and quick service for a busy place.
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John Shala
Good food but away to expansive
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John Gaughan
every bite the best
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Richard Hoover
Quick service!
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Nicholas Marra
Always good
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jdorset1
Love tb