TGI Fridays

Reviews 4

SA

Saiat Stepanian

The total experience in this restaurant was completely botched by staff. Long wait time for waiter, rude This place failed on every level of food service. My friend and me went to the place for some steaks in the evening of 09/14/14. 1. No meet and greet routine at the front. We had to ask to be seated after no one paid attention to us for while despite being the only party at the doors. 2. After being seated we waited about 20 min until we just one of the passing by staff for a waiter. 3. No waiter service until we asked to be waited on after 20 minutes of waiting. 4. We ordered beer. My friend got his glass after 15 min. I got mine after another 15 minutes. 5. My steak came after while, then came the appetizer, twenty minutes later my friends steak came when I was done eating mine. My steak came with sauce, when I asked no sauce on the steak. 6. After complaining to the waiter about the situation, he started laughing, then he called his manager who after being asked said his name was Juan. That is where the night turned awful - Juan said that because the steaks were ordered one rear and the other medium it took that long to cook the second steak. Twenty minute difference to cook the steak to Medium from Rare? Sounds just right. To make the long story short, Juan became very defensive about him self and his staff accusing us in not knowing how restaurants operate and why we are wrong. He was raising his voice, speaking down to us as we sat at our table and even was swinging his hand in hard gesticulation to make his point about why his customers are wrong stronger. Juan was rude, loud and spoke down to us. He made things way worse than they may have been if he hadnt shown up at all. In the end, the waiter said: "I am sorry things didnt work out for you". Really? The worst place for service in NY. Honestly I did not get any worse service in my 20 years of living in NY.

TA

Tara Accetta

This establishment is the worst run restaurant in brooklyn. Wait time was ridiculous, then after waiting 2 hours for a table we waited 2 hours for our food to be served. The manager was requested and we were questioned by the waitress what we wanted the manager for? Waitress told us we should have expected our night to take a long time since we were a party of 16. The manager never came to our table just told the staff to remove 50% from our bill, which was nice except for the fact that the waitress then decided it was her right to add gratuity to our check. Mind you out of the 16 people in our party only three had full entrees which showed up at our table looking like it sat burning under the warming lamps for the entire hour. The other 14 people ordered ENDLESS APPETIZERS which are being promoted and the waitress DID NOT ONCE bring any additional orders. This place is a joke. I know from a close friend that the manager was brought in from Texas to clean up the service and re-train these people, I guess corporate shouldld bring someone in to RE-TRAIN HER. This was a birthday celebration that was ruined by a lot of incompetent people. Oh and to add insult to injury, I left my car with Valet and waited 30 minutes after a disastrous meal for my car only to ask the hostess many times where the valet parkers were? Where my car is? Then a waiter happened to see me and ask what I needed and he was the one to tell me that the valet parkers leave early and all keys are left behind the bar. Hmmmm, shouldnt the Hostess know where the customers keys are going to be if not where they were originally left?????? I WILL NEVER EVER EVER EVER eat in this place again. Youd think that if they built near a movie theatre theyd be expecting crowds, guess this is where all the drop outs of society are employed. STAY IN SCHOOL PEOPLE.

ID

Idalis Figueroa

I went to this tgif that I always go to when I come to visit Brooklyn at 4pm on July 10,2016. I included the time because this will be very important when I speak to corporate. This was the first time I was DISGUSTED with the WHOLE restaurant! Let me start with the staff, there were 2 hostess and they were both rude! One of them lied and said she called my name and never did, so my boyfriend and I waited 5 minutes for us to get a booth that was very tiny when there were PLENTY of larger ones open,then the hostess standing at the stand in front of the restaurant as she was waiting to get us seated made a smart remark because my boyfriend said we were waiting for 20 minutes. Her smart remark was "youve only been here for 17 minutes" in which I then replied 3 minutes doesnt make a big difference do we have an issue? No response got sent to our table. Now on to the poor,distasteful meal I had ordered and WASTED money on! Our waitress was Hispanic with a bun kind (I cant remember her name). We ordered sodas and got FLAT soda, our food took over an hour to be prepared which is not normal wait time for our usual order. Anyway, my boyfriends chicken was dry and was extra chewy. I got sesame jack Daniel chicken strips that were BURNT and also EXTRA CHEWY! So Im ready to go then little did I know my experience could get worse, my boyfriends gets THREATENED to get the cops called on him! Our waitress TGIF card machine was down so my boyfriend had no other way to pay, she assumed he had no money which we expressed several times wasnt the issue. So then the waitress walks back over with the manager who threatened him with jail. Thats very rude, and unprofessional so I hope that the manager gets reprimanded because the whole staff and the food have made my choice to NEVER go back to this restaurant till the issue is resolved.

JA

jaypay jay

this place is the WORST PLACE TO GO TO DONT WASTE YOU MONEY THERE!!!!! me and my wife went for a date night there and ended up waiting 20 minutes to get seated in a basically empty place. when the finally sat us it was a the smallest table they had so when the waiter came to take our order we asked to be moved. the waiter says yes points to a empty table next to us to sit at and then leaves. so another 30 minutes go by and were still waiting for our waiter to come back. so now i start watching all the waiters/ bus boys and im seeing people on there phones having conversations purely just hanging out. finally some one comes over and asked if there was anything i need and we ordered our drinks another 10 minutes go by for 1 fountain drink and 1 drink from the bar. then at this point were there for more than a hour and just got our drinks. the food that came out was WAY!!!! TOOOO OVER COOKED the worst food i have ever had. im pretty sure its because the 25 minutes that went by it just sat under the heat lamp. keep in mind this is a hour and a half just 2 people and when our food came out there was nothing to eat it with because there was no silverware to eat it with and we had to keep asking different people to give us silverware because every one would just disappear on us and never come back then there was dirty tables all around us because no one was cleaning them so me and my wife had to eat around nasty smelly tables with garbage on the floor with our cold burnt food witch we only ate what we could stomach because we were so hungry. at this point we decided to ask for the bill the we should not have payed which took another 20 minutes to get because people were on there phones again!!!!. this is the WORST PLACE TO EVER GO TO STAY AWAY DONT WASTE YOUR MONEY THERE DO NOT GO AT ALL!!!