Caribou Coffee
| Address: | 11468 Jefferson Ct, Champlin, MN 55316, USA |
| Phone: | +1 763-323-7408 |
| Site: | cariboucoffee.com |
| Rating: | 3.9 |
| Working: | 5:30AM–9PM 5:30AM–9PM 5:30AM–9PM 5:30AM–9PM 5:30AM–10PM 5:30AM–10PM 6:30AM–9PM |
Location
Photos 35
Reviews 28
MA
MaryClare Pankratz
Unfortunately the service here has been going straight downhill. This morning was the last straw. Gal taking our order at the drive through seemed not to understand what we were ordering we had to repeat a number of times. There was only one car in front of us, he waited for about 8 minutes for his one drink. We then got to the window, after a few minutes the gal handed us one drink as if that was it. (We ordered 4 drinks and 4 mini donuts). We had to tell her there was more. After many minutes looking at her register with her fingers in her mouth and constantly rubbing her nose she got help from another employee. By this time I was pretty sick from seeing her fingers in her mouth playing with her lower lip. She then went to get our mini donuts. Finally the rest of the drinks slowly made their way out the window. We had to request a drink carrier. After over 10 minutes of this we were finally able to be on our way. Needless to say we tossed out the mini donut muffins. No way were we eating those spit and snot filled donut muffins. I called the store manager later and even though replacements were offered her attitude seem a bit uncaring. We did not accept the replacements. Sad to say you have lost myself and my family as customers.
LY
Lydia Simich
Id like to thank the 2 friendly team members who lied to me and said they were open last Friday at 5:25 am. In my Nyquil coma, I drove right past the microphone because for some reason I thought the look of the speaker made them seem closed. When I got to the window, I saw a young man and he politely told me I didnt need to back up to the mic, that he would take my order. Him and the lady who served me my carmel Cooler made my day and I truly appreciate their early morning smiles. I later realized they dont open until 5:30, so thank you for not pointing that out and making me feel bad. I work in St. Paul and need to be there by 6. I usually wait until Im closer to work, but this day I clearly needed the pick me up!
SH
Shelbi Setchell
Management leaves much to be desired. Requested a coffee less cooler to be made the original way with Almond milk, because the new version includes a milk based powder. Staff told me that they cant do that, I asked to talk to the Manager, staff walked away, then came back and said that Manager was too busy to talk to me and that they cant make the drink. I asked how a person with lactose intolerance us supposed to drink the cooler if it has a milk based powder in it. I asked them to make it without the powder and was told that the manager said they cant do that. No flexibility or custom drinks at this location.
AD
Adam Arnett
Ive never had a bad experience here, and Ive been here at least 15 times. If its busy there might be a ten minute wait, but I dont mind that. It takes a while to make quality drinks (Ive never been given a drink that tasted weird or was made wrong.) The staff is friendly, its always clean, and theres a very welcoming atmosphere. I like it a lot!
VI
Victori Jewel
Even after i gave my phone number, showed my text, and email proving my perks enrollment... she (counter person) still looked at me and said Im not a perks member. .. anyway. Went back 2 days later and things were great (drive thru) with a totally different person. Hope she (the first one) was just a trainee or something...
MI
Michael Tangen
A great place to stop for coffee when biking through the Elm Creek trail system. Its become ritual for me to first stop down at Cafe Donuts, grab a donut or two to go from there, and come over and have a cup of coffee at Caribou with my donuts. The staff are usually pretty friendly and helpful as well.
LE
Levi
Everything was great till a few months ago. New management, followed by unskilled employees being hired (since well trained employees quit since new management), had absolutely crashed this location into the ground. Proves how a manager destroys a company, but a leader uplifts one. Will not be returning.
SH
Sheryl Jones
Staff is friendly but not the cleanest place . I just feel Caribou is not training them well at least there tables were clean many Bou you have to ask someone to clean them or do it yourself, the floors they need to get rid of the carpet so dirty .
GR
Grant Sales
Ive been to this Caribou nearly 5 times now and each time I order the same thing, each time it tastes different. Im really unhappy with this location, I can go to the one in Brooklyn Park and I dont seem to have any issues there.
JO
Jonathan Haywood
the staff are great and they always get the order right more than other places ive been to. also they dont instantly assume youre lying to get something for free if you say you got the wrong thing
ER
Eric Olson
It seems 50/50 on service and getting the right order. I do have to say the last few times Ive been there it has been a good experience. I hope they continue to the good work in the future.
ST
Stephanie Poloney
Im used to Starbucks...we dont have Caribou Coffee in GA, there is only 1 drink I enjoy, and CC just didnt do it well...their coffee was weak.
TI
Tibli Dickson
Nice cozy atmosphere despite the relatively small space! Very cordial waiters and waitresses. Experience is usually very personalized.
NO
Noah Newbauer
Slow Service, price raises, moderately friendly service depending on day, and small space, usually leaving you without a seat.
CA
Calvin Konop
They do a fine job. Occasional mistakes or slow service, but usually prompt, accurate and friendly.
NE
Nevada Cool
I was met by Jamie the barista. She was extremely helpful and friendly great customer service rep.
RA
Rachel
good coffee, a little small when its super busy! love how the workers are always smiling!!
DA
Dan H
During rush, they are really slow, but other than that they make good drinks.
PR
Pro Grahammar
Great, the customer service is the best. Nice place to sit and chill!
DA
Dan Saunders
The staff have been unfriendly and inefficient for the past year.
LI
Lisa and Steve Keen
Friendly baristas. Clean. Quiet. Comfortable.
HO
Honda Guy
close to home, great service every time!!!
A
A Private User
This one is typically very crowded.
LI
Lisa Kraft-Kujawa
Always love the Bou!
KE
Keith Anderson
Mmmmm, coffee.
RA
Ralph Vix
Great coffe3
JU
Justin Thielke
Best coffee
EM
Emily Strozewski
Always Bou
