Address: | 640 Riverdale St, West Springfield, MA 01089, USA |
Phone: | +1 413-736-3854 |
Site: | restaurants.ihop.com |
Rating: | 4 |
Working: | 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–12AM 7AM–12AM 7AM–10PM |
DA
David Freas
Well up until this morning it was acceptable. As of this to be my last visit. I was appalled by the most unprofessional experience ever in all the restaurant visits Ive ever had in any private or chain restaurant in all 48 states! And yes I have been in all 48 states! After the first waitress served me a coffee it took over 20 minutes for someone to acknowledge I existed, and this was achieved from across the room through a glass wall lip syncing what I believe was " have you been waited on" while the attempt was less than professional I thought well at least I may eat today. She then took order, repeated to me the order and left. Over 20 minutes later she brought back the wrong eggs, the home fries had so much Salt on them eating seaweed on the bottom of the Atlantic Ocean would have been more enjoyable. And totally never even brought the strawberry topping I requested upon ordering. Yep another 10 minutes go by, I had to flag her down to complain about the eggs and request the strawberry topping, the response was the strawberry topping was frozen! Like really this is what you do. How can you forget to thaw toppings! And again 15 minutes go by before I get the correct eggs, and Strawberry topping. Then I get up to go to the bathroom and leave my jacket at table. Only went to blow nose and wash hands cause no napkin at table! Come back to have more Coffee, but my table was being cleared! Like really? Wtf. Worst experience ever! My suggestion! Go to McDonalds. It will be a better experience and better food! Good luck if you eat here.
KA
Kay LeBlanc
Please note a few things about IHOP. Drinks are NOT included in your kids meal...EVEN if the waitress tells you they are included. Kids eat for free with the purchase of an adult meal. Good deal...right? Please note that you pay taxes on the free kids meal. I suppose we need to read the fine, little print. Sometimes errors occur with the bill. Got it, drinks are NOT included in the kids meal. Be advised when you approach management to adjust your bill accordingly....management does NOT do what they need to do, to make the customer happy. I shall continue this rant with the district manager...
AM
Amber Roberts
I am still waiting to be seated. I am a party of three and have been waiting for over an hour. Yes, it is Easter Sunday and I do expect to wait. However, I find it unacceptable that no less than 4 seperate parties between 6-10 have been seated when ALL of them arrived after we did. Bob only seems to cater to large parties instead of being seated on the normal first come first serve basis. This bad business since all of the surrounding small parties around me are equally displeased. Worst experience I have ever had here!
CA
candycoated biohazard
Cold omelette with nothing in the omelette meaning it wasnt an omelette. When I brought it up to the manager he responded "thats normal product depends on how the cook decides to make the food." absolutely appalled by the attitude of the manager and never will I go there again. And considering IHOP is my favorite restaurant this is sooo sad. I have this location two different shots at winning me over as a customer and they failed to meet proper customer service. Bring back Springfield MA location please
EL
Elijah
Came in, on our way to the tables we heard a woman say "Were out of buns," and a man replied "Just use bread." We sat down, and noticed a very strong musty smell. The restaurant was very small and packed. We waited about 15 minutes, and no one came to ask for our orders. We ended up leaving, saying we decided we didnt want anything so eat, and a man said "Oh, sorry. Hope you will want something next time!" So over all it wasnt a very good experience.
A
A Private User
This was the worst Ihop I have been too. We were practically sitting on top of the people next to us. There were screaming kids everywhere. When we were being walked to our table one of the waitresses walked into me and didnt apologize. Took a while to order. I got pancakes which were small and overcooked and the eggs were pitiful. They were drenched in butter. Not worth the $20 we spent. The only good thing was the wait wasnt very long.
YO
Yousef Manzoor
Came in at and seated at 12pm its now 12:41 are order was just now taken as we sat down and watched 4 othe people get and eat there food when we was seated way before them the fact they got there orders in before us and we didnt even get are drinks till 41 min after we complained for the 5th time now Im waiting for the food hopefully it dosent get worse
NA
Nathaniel Ehle
This place is always wicked busy, but you seem to get seated fairly quickly anyway. The service is usually good enough. The cinnamon roll french toast /pancakes are to die for. I also had a limited time special recently: the roasted red pepper and spinach criss-cross croissant. it was outstanding! Try to go outside of peak hours.
A
A Private User
How the heck dont you make blueberry waffels, I have never been to an ihop where they dont put the blueberries in the waffles over all Im extremely dissapointed and customer service is horrendous. Every where down south can make the waffles except this location... Poor quality and I will never come back to this store again.
SA
Samantha Lee Wilson
I was surprised how quiet it was when I came here considering it was one of the days they offered pancake stacks for less than a dollar. I went at a mid morning breakfast time, and expected it to be crowded but we didnt even have to wait for a table and had no trouble getting a good parking spot.
MO
Monica Lefebvre
The only IHOP in my area of Western Massachusetts. There is usually a small wait but they do a great job of getting you in quickly and you dont feel rushed when eating. The menu has a huge variety and everything I have had is tastey. They do not take the Springfield Republican discount pass.
CH
christina rini
Well, I have never had crepes...and I am not a big water...but, I could get an over medium fried egg and crepes for wicked cheap...and very tasty berry compound with the crepes...my friend got a much more hardy breakfast...and we both were happy..plus all the staff were so friendly..
ST
Stephanie Santos
For a small place it is always pad. You sometimes can wait from 30 minutes to an hour you always have to wait but its worth the wait if you love pancakes and French toast this is the best place to go the waitresses and servers are magnificent there nice and polite.
GA
Gail Baldyga
Have been there several times over the years, even before he moved to this location. Every time weve had good friendly and courteous service. Food arives in good time, hot, fresh and delicious, more than we can finish. Very clean place.
A
A Private User
Love this Ihop. Mr. Evans is awesome. The new menu lists calorie info for every meal and gives you several healthy options. The meals are very reasonably priced. While there is usually a wait on the weekends it moves pretty quickly.
OS
osorio ca
I went there with my family from Indiana, this Sunday morning, let me tell you they need to check the cups before they handle it to the costumer, it was gross and nasty. It had lipstick on it, not just one but of the 2 coffe cup.