Address: | 1337 1st Ave E, Newton, IA 50208, USA |
Phone: | +1 641-792-1060 |
Site: | pizzahut.com |
Rating: | 2.4 |
Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–12AM 11AM–12AM 11AM–10PM |
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Jenny Bufford
Worst experience EVER. We were the only ones in the restaurant. We werent greeted, the server was "out of it" and wore a filthy shirt, she got our drinks wrong (we only ordered 2 pepsis and a diet pepsi), the salad bar lettuce was brown, the dishes were dirty, the restaurant was dirty (yet workers were standing around doing nothing) and there was a beer in a brown bag at the table the waitress was sitting at, doing nothing. At one point one of the employees slammed a door and had a little hissy fit in front of everyone. When we asked our server what was going on, she lied and said she didnt know what we were talking about. At that point (and still no pizza and still no explanation) we told the "shift manager" we were leaving and why. She responded that I shouldnt be so rude, and that she didnt hire or fire anyone, she just worked. She then very condescendingly said "Happy Mothers Day, take a flower if you want one." Seriously? And lastly, as we left the horrible waitress came to the door and waived. Rudest, laziest employees ever...We will NEVER go back.
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Crystal Parsons
We used to eat at this Pizza Hut once a week and loved it. But the quality and customer service have gone sharply downhill over the past few years. My husband and I went for the lunch buffet today. The lettuce bowl on the salad bar was almost empty, and although there were 3-4 pizzas out, they were FAR from fresh. So I requested a bacon cheeseburger pizza. The waitress (who was the only redeeming quality of this visit -- very nice) went back to the kitchen, then returned and told me, "He says he doesnt put specialty pizzas on the buffet." What??? But I amended my request and said that ANY fresh pizza would do. Twenty minutes later, still no fresh pizza. On our way out the door, we gave another couple a punch card we had that was good for a free buffet -- we wont be needing it, because we wont be going back.
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brad steenhoek
Tables and chairs were sticky for some reason, floor looked like it hadnt been vacuumed in a while as there were straw wrappers and napkins on the floor. We had a larger party so had to use one of the bigger tables, waitress didnt even bother wiping down table or anything, so I had to brush the crumbs that were already there onto the floor. Thought it was interesting that my mountain dew had 3/4 ice and barely any actual mountain dew, I know that more restaurants are doing this but still. Took forever to get our pizza, and they didnt seem busy as a couple people came for carry out and a couple more people came in and sat down. Just disappointed all around, probably the last time I have dinner at this particular Pizza Hut.
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Doug Bowden
My family moved here recently from California, and we have been trying out everything in town. We have eaten in here twice now, and havent had issues. Service has been friendly, orders have been quick, the waitresses have been quick to refill drinks. When we went last week we were on a tight budget so I asked the waitress to bring the total before the food to make sure we could afford it. She not only did that but showed us how to order to make it quite a bit cheaper, and afford the salad bar. I will say that the building and dining room arent in tip top condition, but everything seemed clean enough. We will be going back again, my kids loved their food and ate every bite.
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ruthie hefley
This pizza hut is ridiculous you have the buffett and the pizza sits there forever they dont do requests and they dont put a variety out and heaven forbid you ask for anything bc you get horrible attitude and the pizza tastes horrible the topping is hard from sitting so long and the crust tastes sour and they have no people skills at all to be honest the place needs shut down i understand its not burger king its not your way but if you have to walk into a place mean muggin the whole time with attitude maybe thats not the job for you i wouldnt want anyone to be treated the way they do and this is management doing it so you know the employees are following juat horrible!
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Chelsie Hawk
Terrible service. Ordered online got a confirmation for my order and a pending charge on my card. I called the store after over an hour of waiting for the food Manager said the ticket was voided some how. Let me take you card information again. He ran the card and oit was declined because there was already a charge pending.he would not reimburse me, cancel the charge, or offer to remake the food or give it for free. Since it was there mistake. He then proceeded to yell at me on the phone so i hung up will be calling corporate. Will never use this pizza hut again
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Karenzya James
Poor!!!!!!!! Customer service!!!! Dont waste your money on this place. I got hung up on twice trying to modify my order and representative told me the manager did not have time to go through and look at orders to fix mine because I ordered online. I called corporate because you can not treat customers like that the girl who answered the phone should not be working there. I even tried to call by multiple times and they would not answer the phone.
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Sandra Garr
The toppings were paper thin, no real cheese. You do better by getting pizza in a box. Quality was poor. Staff was friendly. Even cheap box pizzas have better thicker toppings. I thought this was a good place to eat, but it has really declined. I can not recommend this place to anyone. The price paid was to much and not with it.
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nonya buisness
The guy wouldnt hand over the pizza until the signer was done signing, he had to go back to the car because he had the wrong one, got 4 inches of crust on a medium pizza, no sauce for the breadsticks, and the dough is almost raw. Guess well keep going to Caseys or Dominos.
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A Private User
We took our friends for pizza, got there shortly after 9, was refused to be seated. Said they closed at 9 Funny, sign says theyre open until 12. Manager says they can close when they want...guess we will go to Des Moines when we want and forget shopping local!!
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A Private User
We took our friends for pizza, got there shortly after 9, was refused to be seated. Said they closed at 9 Funny, sign says theyre open until 12. Manager says they can close when they want...guess we will go to Des Moines when we want and forget shopping local!!
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Jeni Ramsey
Had a group of 8 people wanting to dine in for dinner. The hours posted were until 10pm, the door was unlocked. We walked in and were told that they were closed for dine in. No notice as to why, doors were opened. Ended up taking our business elsewhere.
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Dani Clair
Had to wait forever, no actual wait staff even though you can dine in, just a manager running around like crazy. And not very impressed that a pizza costs $6 more to dine in, ridiculous wont be dining in again. The pizza was a good Pizza Hut pizza
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Brooke Henning
This place is ridiculous! Rude staff members. Screaming from the back room and pushing and shoving each other. Took 45 minutes to get an 8 piece wing & a personal pan pizza. All staff including manger were screaming at each other!