Chipotle Mexican Grill
| Address: | 201 S Clinton St #112, Iowa City, IA 52240, USA |
| Phone: | +1 319-338-1194 |
| Site: | chipotle.com |
| Rating: | 4.2 |
| Working: | 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM |
Location
Photos 42
Reviews 26
TO
Tony Robinson
I have with pleasure visited at least 9 Chipotles markets: Minneapolis Uptown, MN; Champaigns University; and Casa Grande, AZ has offered the most exemplary service, while Chicagos Hyde Park; Bloomington Main, IL and now this one...could use some lessons in serving. Granted, I am not the typical customer. I generally request seared chicken when its cooked on the grill. Most of the locations have honored that, as expected. I guess I am the only customer to ask for it. However, at this location, serving my bowl seems insurmountable when it came to adding the sides. I usually have the chicken, extra chicken on the bottom. I ask almost every location I visit to stir up the white rice because most of the time, it is clumped together. At this location, when stirring the rice, it was to the bottom of the steam dried container it was in. So, I requested some fresh rice. It took nearly 7 minutes for someone to become available to make the rice and then to complete my bowl. Other customers were willing to accept the bottom of the pan for the rice. I felt frustrated to think I would have gotten faster service if I had done the same. Part of my enjoyment is the preparation of my burrito bowl. When it is thrown together in the name of speed, the presentation is compromised thus affect the enjoyment of my bowl. I generally order it with meat, then black beans dry, corn dry and tomato dry. But, to be so quick to throw cheese on it ( I am allergic to milk) would mean one would have to make it over. I am not criticizing the chain, but this location could take a lesson or two in active listening when it comes to the customers. If I am in Iowa City, I will hesitate before visiting here.
MI
Michael McPartlin
This Chipotle is just okay. I have had worse/better experiences at different ones. I can think of two different occasions where I have ordered the chicken and found a piece or two of uncooked chicken. When I say uncooked, I mean that the chicken was actually raw in the middle. This is absolutely unacceptable and it is a shame because I didnt realize this until I was too far away to do anything. I am sure it is good most of the time, but I would much rather go to Pancheros right across the street.
A
A Private User
Pancheros might be more "authentic" right down to the spanish speakers working there, but it really just boils down to what you are in the mood for. Id rather have Chipotles yummy cilantro rice with some spicey chicken, sizzling fajita veggies, fresh pico de gallo and a big glob of guacamole all wrapped up in a huge tortilla any day. It is true that while customer service is always great, sometimes the quality of the product varies, but Ive never had a bad burrito.
A
A Private User
Very rude customer service! they also charge .86 cents for a tortilla. And I observed an employee tasting the food in the back at the approval of another. I cant be the only one who thinks eating food with your gloved hands and putting it in your mouth only to serve others their burritos with the same gloves is disgusting. Dont judge the chain based on this location, it needs new employees...
A
A Private User
I gave Chipotle a try because all of my friends said they liked it better than Pancheros, but I have to disagree. The tortillas at Chipotle are too dry and the meat too spicy. The tortillas at Pancheros are fresh and chewy and the queso is soooo good. I was disappointed that Chipotle did not have queso dip. I think that Chipotle is good, but Pancheros is still my favorite.
JA
Jacob Nelson
Saw a woman yell at an employee named Kelly today for no reason at all. She handled the situation well, and quickly got back to work as soon as the woman who had yelled at her finally left her alone. The food was great, and I was impressed by how well she was able to take the abuse from the customer. Definitely coming back again.
PH
Philip Huang
Solid experience. Ive gone to more than ten Chipotles and had over 100 burritos. Speedy service and fresh tasting like always. Ive also ordered catering from here now, and that was a great experience - got enough food for 20 people, and they were very friendly and complete in their setup - warming trays and all.
SC
Scott Kelsay
We hosted a social for Bridges with 45 people at Chipotle & were all-around impressed with their flexibility & desire to serve us! Amber offered great promotional pricing, Gustavo oversaw our ordering & other employees made our experience outstanding. Thanks Chipotle!
KA
Karla Y Kike Flores
I love chipotle and just i can say the person who think that Pancheros its the really anthentic mexican place just because they had people who speak spanish in the line, that person never really enjoys a perfect burrito in the right place wich is CHIPOTLE
CO
Connor Burke
Ive been to many other Chipotle locations but this one is by far the best. The employees are super friendly and fast, they dont mess around when it comes to preparing your food. Aside from customer service the food is always fresh and delicious .
A
A Private User
I actually really like Chipotle. Fast prepared food. The chicken bowl is really great. Its a little expensive but not that bad. I usally dont have to eat much later on for dinner when I have this for lunch.
A
A Private User
Chipotle is amazing. Sometimes its a win lose when you go in because of whose working but the customer service is great, and if theres ever a problem let the website know and they will hook you up.
AS
Ashleigh Renfro
The freshly cooked food will forever be my favorite. Why people prefer Pancheros, I will never know. The fresh and deliciously healthy food offered at Chipotle has completely won me over.
OB
Obai El.
The tortillas were not fresh at all.The burritos were cold , very cold!. I think the burritos are getting smaller and smaller; I dont think me or my friends will go there again.
MI
Michelle Clark
I love this Chipotle. The customer service is great! Everyone who works there is just so awesome! Food is always fresh and they never skimp on the portions!!
BR
Brett Sobaski
A really great value and great taste. Sometimes this place leaves my stomach feeling uneasy, maybe because of the spices. Delicious food at a great price
EM
Emily Petersen
Amazing place to eat...I love how friendly and awesome this place is. Definitely the best place I have ever eaten!!! If i could give 10 stars I would!!!!!
NI
Nicholas Kelly
its good cheap and quality food slower service and they needs to stir together the burrito topping before wrapping but overall they make good food
BI
Birgitta Nyman
One of the employees gave me my burrito for free when I forgot my wallet once. Always excellent customer service and a good vibe here.
А
Александр Заговоричев
5 to the girl and 1 to all these guys who are working there for service. And they didnt give me receipt, when I really need it.
NA
Navid Jadid
I like this place and I go there very frequently. Staff are very kind and friendly and the food itself is very delicious.
RY
Ryan Rueckert
My favorite franchise for sure. Consistently tasts great, and very high quality standards for food quality
DO
Doug Tobin
Always been pretty good at this location, friendly service and good fresh food. Usually get the steak.
JA
Jackson Theisen
Typical chipotle that wont disappoint. Friendly staff and quick moving lines during lunch rush.
KA
Kassandra Herrera
Love this place. The service can be subpar occasionally but for the most part is great food!
HU
Hugo De la Torre
My first time at this location and I loved it like I do most locations I visit.
