Address: | 2409 Sheridan Rd, Zion, IL 60099, USA |
Phone: | +1 847-872-4868 |
Site: | pizzahousezion.com |
Rating: | 3.4 |
Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–11PM 11AM–11PM 11AM–10PM |
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Winnie The Poo
They do not have a friendly staff at the counter. Once I forgot to give her a $2.00 off coupon until she rang up the order and she practically snached it out of my hands and complained to me that I should have given it to her sooner. Treating a customer like that? Youve got to be kidding! I was not pleased. Not once have I ever been greeted with a smile by any of the counter staff. They act as if they are too busy to serve you or that you are "bothering" them. Once my husband and I ordered half and half pepperoni and sausage and they charged us for two meats even though only half of each topping was ordered. Rip off! They do have awesome pizza, really they do, but their attitude just leaves me cold. Their dining room could use some sprucing up too. We have been purchasing Stone Creeks pizza lately. They are always glad to see you and they dont charge double for half and half meat toppings! Sorry Pizza House! You need to train staff to act as if they are happy to see customers, even if they are not. LOL
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Michael Arellano
Today I walked into the pizza house and The Watchman was playing on the television. I ordered a slice of sausage pizza and 6 wings. The dough makes an excellent pizza crust and the ingredients used taste incredible. The wings were just as good as I hoped. In fact, the food was so good that I ordered another six wings and finished watching The Watchman. On two other occasions I came in. First for a sausage and mushroom deep dish and then again to try an Italian beef sandwich. Again, great food! The staff are a laid back bunch. They dont necessarily "aim to please", but they get your food to you how you want it and in a timely manner. What Ill miss most about coming to the Cancer Treatment Center of America is being right across the street from Pizza House.
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A Private User
So, I will be the third to concur that the staff is rude! I called up on a Wednesday night, after a real horrible day at work (you know, one of those days you have where you just want some pizza, a beer and to forget that you have a crappy job) and I order a pizza on the phone for delivery. After several "uh...uh...duh", the guy on the phone said they do not delivery to my block. Apparently, even though I live within two miles of their storefront, they wont deliver because they have a list of blocks they wont delivery to because they had problems with certain houses on that block. So because of a crappy experience, the whole block has to be banned? Lost my vote.
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Helen Dugan
Pizza is good and the beef sandwiches are the best in town but like almost every other review on here....the owner is a horrible business woman, so if she treats her customers like crap, naturally her staff will also. If the owner doesnt care...why should the help care? Unfortunately, she probably knows she has the market cornered on the pizza and beef, so she feels she can do whatever she wants. Everyone should boycott this place for a month so she can learn to respect the custmers that FEED her. We always order our pizza from Romas.....great friendly staff, polite delivery people and super fast too.
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A Private User
I"ve not tasted this pizza and I guess I never will. The customer service was so bad we cancelled the order after they were late on delivery on Dec. 26th 2011 and they were so rude when we called to get a status on when the pizza would arrive that we lost our appetite. My cousin made the call and I could literally hear the manager/owner yelling at her on the line. It was beyond uncalled for. She was mortified. He hung up on her twice. Hey we all have bad days so Im pretty understanding but this pizza outfit is going to have to learn consequences for its actions.
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john doe
Im giving this place 1 star not for the pizza, because the pizza is usually pretty good. The 1 star is for the most horrible customer service Ive ever had from any business!!! The staff is extremely rude. Im surprised this place has remained in business this long!! Apparently the owner or owners dont care because most of the previous reviews rate this place 1 star with terrible customer service as the cause. Three times ordering from them was enough for me! Sorry Pizza House your pizza just isnt worth your nasty customer service!!
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A Private User
To be fair, Ive been ordering from Pizza House since I can remember. I order it just about every time my brother and I get together. The thin crust is our favorite, espically the Pizza House Special. Although you may not get it dripping with cheese or anything, if you order it that way itll be done. The deep dish is a mouth full as well. Its another menu item worth looking at. The lunch specials are a great bargain for your dollar. I definatly enjoy thier pizza and the service theyve provided in Zion for the past several years.
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Michael Porembski
The best meatball sandwich Ive ever had. Good bread and sauce with a nice zing, the cheese is mouthwatering and a good snap. Meatballs have a great spice to them too. No fine china or table linens, and no Ive never had a problem with service. Ive been getting double decker pizzas there for as long as I can remember and its the standard I judge other double decker pizzas against. Ive yet to taste its equal. Now, Im hungry.
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A Private User
Pizza is great, customer service is nasty! Asked for a delivery in the early afternoon, order was never put up! 1 hour and 1/2 later, I have to drive to the store and instead of getting apologies, I get treated like the delay was my fault and they got made me ME because I would not let them deliver it after I waited over an hour. I will never step foot in this establishment again. No one deserves that kind of service!
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A Private User
last time we ordered we waited *90* minutes for one pizza and one side... on a WEEKDAY.. I think they forgot about the order or something... previous times I think its been 45 mins to an hour. I agree that the staff is always rude, however considering I dont have to interact with them more than a few minutes I dont really care. I dont plan on ordering again unless I feel like going there to pick it up.
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Jennifer Juhrend
Id be willing to give 5 stars if the "service" here even slightly resembled pleasant. However, the food is ridiculously awesome! I suggest both the thin crust (best in the Chicagoland area) and the double decker. Plus the garlic bread, with or without cheese is phenomenal. But like I said, expect an Ed Debevics attitude from whoever answers your call/greets you at the counter.
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Rob Lancaster
Honestly, Ive been going to this place for years. Yes the lady who runs the place is a handful but that doesnt take away from the fact its the best pizza Ive had anywhere. If you want good service and bad food, go somewhere else. But if you want the best damn pizza ever, regardless of less than optimal service, then you NEED to stop here.