Starbucks

Reviews 8

MA

mass media

An unfortunate experience has come up and I regret that I have to be so direct. I am just getting home from this Starbucks location. Please take special note, this is my first time EVER in life, to leave any type of online review. Indeed, we all as consumers have experienced bad customer service on several occasions in our lifetime, but this is not at all a customer service complaint, nor a matter to take even take lightly. Closing business hours on Sundays are at 10:30pm. As normal routine; a pleasant employee walked around to inform all, that they are closing in 10 min; of course I respected this announcement. By 10:25pm, I began to clean up behind myself and gather my things. Before leaving and to the same employee, I had asked if the bathrooms were still unlocked, for the reason I needed to use the ladies room. At this point their were about three other customers left on the floor. I used the restroom, washed my hands and began opening the door. Automatically, I felt someone pulling the door. I noticed their was a different employee opening the same bathroom door I was exiting. My observation; why am I feeling such a pull behind the door? and why is it so dark?; all the lights were off and she looked me with a hateful smirk. Not at all did she care she was making me feel uncomfortable. She then rolled her eyes and stomped ahead of me as if she were in an angry, storming, stampede and basically GAVE ME THE BOOT. Politely, I said "excuse me, but what is your name ?". She then replied something under her breath (I couldnt even make it out), AND SLAMMED THE GLASS DOOR ON ME, LOCKED IT ON MY FACE AND WALKED AWAY! Please take special note, the time was ONLY 10:34pm, by the time I was so "rudely escorted". I was shocked. Was this at all, necessary? Further clarification: There were two employees that closed the store this evening. I will end this review to at least share recognition for the one out of the two young women working. I wish I knew her name; she SMILES a lot, very professional and sophisticated demeanor. Whomever closed the doors on me, can learn a few necessary skills that may take her further in life; she ought observe her co-worker. Observation goes a long way; makes the best mentor. TIPS FOR THE EXTREMELY RUDE EMPLOYEE: This is not at all in reflection of the Starbucks brand. Please represent them to the integrity they uphold; it is vital. Give serious attention to the important areas you need to improve. This is your work life! Foster people skills, learn manners and proper business professional ethics. Your attitude was not only poor, but intimidating, aggressive and very abusive. You undoubtably are in a field in which you have to work with customers, face-to-face. By applying emotional intelligence and professionalism in your dealings with others, will increase your worth to any company for which you work. Lastly, I am sure that there are future applicants and other current employees, such as your closing teammate this evening, who are ready to satisfy your customers and company expectations, if you do not. Indeed, you will quickly become a liability to your employer if you continue in this type of behavior. I WILL ASSURE TO ESCALATE THIS FURTHER 12.14.15, IN HOPES THAT TOP MANAGEMENT DOWN, WILL RE-PLAY THE SECURITY CAMERAS & RESPOND APPROPRIATELY; this type of behavior would be an automatic disciplinary write up if I were to oversee this location.

---

JI

Jin Wu

Actually I had some good experience at this Starbucks before, but what I experienced tonight left me speechless in a very bad way. I like the foam of steamed milk, so oftentimes when I order it at Starbucks, I request them to put the final product in a cup one size larger than my order so I can have all of the foam instead them throwing it away. As you may know, the foam is largely air. So after steamed the volume of the milk including foam increases significantly. I always ordered my steamed milk that way without problem until tonight. The server who took my order seemed to be new and her coworker was quote eager to help. The serve did take my order as "a tall (10oz) steamed milk in a grande (16 oz) cup" and the more experienced coworker steamed the milk. I did see her throw a lot milk into the sink but didnt think much of it. Then I found the content in the entire content in the cup including milk and foam was about half cup, less than 10 Oz. When I brought the cup back to the counter and tried to talk to them, both workers insisted that it was exactly what I ordered. I felt so speedless and left the store with the cup on the counter.

---

JO

Jose Orlando Torres

Dont get me wrong.....I enjoy a nice Starbucks coffee and breakfast sandwich. Like. Really. Enjoy. It. However, this location had the rudest staff I have ever met! From the cashier to the barista! No greeting, no smile, nothing! I ordered my usual reduced turkey day bacon sandwich. As I bit into it I immediately noticed it was cold in the middle. Strange, I thought. This has never happened to me. I asked for them to reheat my order and was given a nasty attitude! As if it was my fault! They insisted on giving me a new one. As I got my new order, the sandwich looked as if it was run over by a truck. I didnt care. I was hungry. I bit into it again and.... It was still cold! From the beginning to the end, I was given a poor attitude and was even given a poor attitude as I asked for my refund. I will never return to this location. I mean.... Ill still eat at a Starbucks. Just not this one.

---

CH

Christine Tanner-Doyle

This is one of the largest Starbucks Ive ever been to and they have a lot of space to move around. Great for kids because they have high chairs and room to park the stroller(s). I really like this place for people watching too. Theres a definite mix from all walks of life here. Again, only minus is parking. It shares a lot with Whole Foods and all the other stores at SW corner of Lake and Harlem which can be a total nightmare on some days.

---

VI

Victor van Slee

Im currently at this location, and everything was the typical SB experience. But then this white male employee with a beanie started being extremely rude and passive aggressive to one of this fellow employees. I dont know if hes a supervisor or whatever, but I dont want to see someone get put on blast in front of other employees and 20 customers. It was a major turn off and definitely not the atmosphere I expect

---

MA

Mark W

Very poor service on a Sunday afternoon when empty. Cashier made me repeat my order multiple times and I was only getting two simple drinks. The person making the drinks seemed like she had all the time in the world. Made one, then stopped to clean a machine, then finally got around to the second one. Not my normal Starbucks experience.

---

CH

Chris R

This place is huge yet is always packed with people. It seems like a hotspot for travelers getting on and off the train nearby, or waiting for the bus. They have a few leather comfy chairs inside, and outdoor seating with free wifi of course. Protip: Always use a vpn when on free networks.

---

BR

brian ramiro

Got a mocha and chocolate loaf before going to work today. About 2 hours later, my stomach is churning and Im rushing to the bathroom every 2 hours or so. Ill spare you the icky details. Why you gotta do this to a customer, especially one who was a former Barista

---

---