Central Continental Bakery
| Address: | 101 S Main St, Mt Prospect, IL 60056, USA |
| Phone: | +1 847-870-9500 |
| Site: | centralcontinentalbakery.com |
| Rating: | 4.3 |
| Working: | 6AM–7PM 6AM–7PM 6AM–7PM 6AM–7PM 6AM–7PM 6AM–5PM 7AM–2PM |
Location
Photos 100
Reviews 6
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Mirini Kim
This is a review of their Wedding Cake services. The Short Version --- The employees at Central Continental Bakery have the worse customer service. They are DISORGANIZED and DISRESPECTFUL OF YOUR TIME. I was not treated like a valued customer and I cannot trust this bakery on my wedding day. Their lack of professionalism is unacceptable. Trust the other reviews that discuss their disorganization! I WILL NOT be ordering my Wedding Cake from here anymore. I have let my wedding venue know what happened and will use another bakery on their vendor list. The Long Version ---- I am planning my wedding from out of town and scheduled my cake tasting in advance. When I made the appt I told them I was coming from out of town and that was the only available on Friday. FRIDAY: My fiance and I showed up for the tasting and the building was temporarily relocated due to a fire next door and no one from the bakery told me....and I had just gotten off the phone with them prior to our arrival. (Fine, not a big deal. I can get over this). We arrived at the temporary location and THEY DID NOT HAVE MY CAKE SAMPLES. The employee told me that someone called me yesterday to get the tasting flavors and left a voicemail. They said since I had not called them back, they didnt have samples for me. I had no missed calls or voicemails..so someone lied and said they had called me when they hadnt. As annoyed as I was, I was understanding because the bakery had a crazy week with the fire and relocating, so I agreed to stop by Saturday on my way to another appointment. The employee assured me that Id be in and out. SATURDAY: I get to the bakery and the wedding cake coordinator is sitting with another couple. I figure its an appointment before my 12:30pm appointment and wait patiently. At 12:45pm someone asks me if Ive been helped. I told them Im here for a cake tasting appointment at 12:30 and everyone looks at me utterly confused. An employee goes to the wedding cake coordinator and she looks surprised as well. She looks in her book and says she only has a 12:00 appointment listed......Are you serious? They found my cake samples in the back, but someone had failed to let the coordinator know I was coming. The coordinator then says I can wait for them to finish. NO APOLOGIES, just that I can wait. At this point I have lost all patience. I had to leave the bakery by 1:00pm to get to my next appointment. When I told her that I had no time to wait, they asked me if I could come later that day. I emphasized again that I was from out of town and was leaving tomorrow. THEY MESSED UP MY APPOINTMENTS 2 DAYS IN A ROW. The wedding cake coordinator had the nerve to say, "Well, I dont have you in my appointment book" Im sorry, was that my fault? Again, no apologies from her. ***Disclaimer: I am a very patient person and I RARELY write such a scathing review, but I could not ignore this issue. If I were vindictive enough, I would report them to the health department and city about the water leaking from the ceiling of their temporary location. That has to be a violation of a code.
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Jamie Kimiko Judkins
I used Central Continental Bakery as part of our wedding package through Bridges of Poplar Creek Country Club last June 2013 (sorry for the late review!). They were phenomenal!! The people were so friendly and our cake tasting was absolutely wonderful! The cake itself was incredible, and all of our guests raved that it was the best wedding cake theyve ever had - we agreed :) We had all three tiers different: chocolate cake with bavarian cream and strawberry filling, white cake with vacation cream and raspberry filling and chocolate and peanut butter. They were all perfect! Lets just saw we broke the tradition of eating our top tier on our one year anniversary and ate is promptly one week after our wedding - as soon as we returned from our honeymoon, we walked through the door and ate the cake! We even called ahead and asked our house-sitter to take it out of the freezer so it would be ready and waiting for us ;) I highly recommend CCB to anyone looking for a special occasion cake. They made it look beautiful as well, even though we had a simple, rustic look with no real design. It was still elegant!
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reethika bhogadi
Super sloppy! I know thats a strong accusation but if you dont know a thing about cakes and its decor, its wise to stay away from this place. Tastes decent but the decor its not at all impressive. Two of my friends had first birthday cakes here. One for a girl, which was supposedly a quilt design for which it costed them more is what they were told. Though overall the cake looked nice cos of the pink n white colours, it was nothing close to quilt. It was more like rough criss-cross lines with a knife. The other one was for a boy. Hot wheel theme. Two tier cake. I dunno how can one vomit such a grave mistake of forgetting to decorate the lower tier, leaving it all blank. The cake was supposed to have soil and grass on the lower tier and sky with clouds on the top tier. I still cant stomach the fact that they left more than half the cake white and blank. Also they have less cupcakes(2 doz. Instead of 3) and cookies (1 doz.Instead of 2). All they could say about it was a SORRY! Pls pls make sure your cake is as you ordered before taking the delivery. P.S.: Will share the pics for ref.
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A Private User
I read the Continual Bakery revues before shopping there. The shop looked great and the items appeared too be fresh in the display counter. I was sorely disappointed; every item on my 38 dollar purchase of various bakery delicacies was STALE and TASTELESS. The éclairs were tough, leathery and dry, the custard was tasteless, and they had an internal temperature of 45°, meaning they had too be refrigerated and not fresh baked! The butter croissants were gummy, and tasteless, absolutely no butter flavor what-so-ever. The fruit on the fruit tarts was spoiled, mushy to the touch and with an unpleasant odor. I never even tasted the tarts. Absolutely no value for your money! A Twinkie is far fresher than the items sold at that bakery. I filed a complaint with the Health Department of Mount Prospect. I can only assume that the revues listed on Yahoo were from the owner’s of Continental Bakery. SAVE YOUR HARD EARNED MONEY!
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A Private User
Do NOT go here from your wedding cake. The individual items are okay, but they do NOT know customer service. You are given 3 small cups to try for an entire tasting. They call a "slice" a 1/5" wide piece for wedding cake. The older woman that helped us had no idea how to do anything. The told us that they cant match a red rose color to a frosting color. IT WAS A HORRIBLE EXPERIENCE! The only way this place stays open is because of their contracts with the wedding halls. Awful. I filed a complaint against where the wedding is because they should NOT have a contract with this place... No one should.
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Carol Friday
Outstanding bakery and employees! Every time I go to my daughters in Mt Prospect I have to walk down to the bakery and get some treats. Always delicious no matter what I try and the help is always so friendly. Ordered an assortment for another daughters wedding shower and they saved the day. Restaurant was disappointing and if it hadnt been for the desserts the whole shower would have been a fail as far as food. Central Continental always does a great job and everything is delicious! No other bakery for me, wish I did not live so far away.
