Address: | 6557 Grand Ave, Gurnee, IL 60031, USA |
Phone: | +1 847-856-1549 |
Site: | panerabread.com |
Rating: | 3.9 |
Working: | 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 7AM–9PM |
WI
Wil Malski
Does not live up the standard they set with their high prices. Our meals averaged about $9 each and that didn’t include a drink. If you’re going to charge that much in addition to making us stand in a line to order, retrieve our own food, and bus our own tables, it better be worth it! But it wasn’t. This restaurant was filthy. The bathroom reeked of urine, dirty, and in need of serious updating. It was a no-named-brand gas station bathroom experience. The thing that really upset me was the coffee bar. Every single coffee dispenser was splattered with old coffee and had dirty handles. Not an ounce of creamer in the skim milk nor the half and half containers. The guy that was there before me was waiting for more but eventually gave up. I had to flag down an employee to get them replaced. Instead of replacing them, she took them behind the counter for 3 or so minutes and refilled the same dirty containers that had obviously been in use for a long time. There was crusted-on, dried-out creamer all over the spout. Next time Ill go to McDonalds and feed my family for 1/4 of the price and get a better overall experience.
SN
Snarfy Foods
Good food, nice people, but it drives me crazy that they do NOT recycle their plastic cups. They have a recycling hole for bottles and cans, but I have yet to see a can or bottle at Panera, just the large plastic cups which do NOT fit in the hole without a great deal of effort. Spoke to the manager a long time ago about this. He looked at me as if I were from another planet. I also wrote corporate headquarters and they just sent me a canned response. So now I am venting to the world. Panera advertises about how they are now the place for clean eating. How about a clean earth as well? If not for this issue I would give them 5 stars. Oh by the way I took my cup home to recycle.
BR
Brian R.
Decent sandwiches and salads. Pastries are sometimes old and a bit dry. Often come here after 8 PM for dinner, but they try and close down early by clearing things out and by mopping the floor. (Never mind the paying customers trying to get a meal.) Theyre open until 9 PM during the week, but they often remove all containers of iced tea around 8:30 PM. Either the store is open until 9, or they should just make it 8:30. *update 06/29/17 was in for dinner at 8:10 p.m., their summer hours are until 10 p.m., but they already took all of the teas away. Most empty tables were dirty.
EL
Ela Golanski
I ordered a you-pick-two and noticed that my order was light. I went back to the front line staff and the lady took my cup of soup and poured it into another cup- literally. When you do that you A) make the soup colder B) lose soup When I asked if the front line lady was serious, she laughed at me. Which really puts you in the mood to eat soup. I asked for a refund and the manager, Liz, didnt seem to really care. Which might make sense why this Panera was pretty much empty on a Friday. I would rather drive 15-40 miles to a different Panera then ever come back here.
JO
John Smith
First they forgot to give me my drink. That they asked me to go to the back of the line to get the cup they forgot to give me in the first place. my order was to go and have a super night they did not put a spoon in the bag. I asked for a spoon for a to go soup and was told its probably in there buried. I said I just needed one spoon and finally got it and sure enough there was no buried spoon in my bag.
SO
Soumya Kandi
Creamy tomato soup is consistently great! We recently found out that their Mac and cheese comes prepackaged (kind of disappointed that its not with "fresh ingredients") and its always too salty! My favorite, the only other veggie sandwich on their menu, got taken out - tomato mozzarella. Not really much vegetarian friendly anymore. Plus their chips (though within expiration date) was tasting stale.
NA
Nadia Medina
My visits to Panera are most of the time pleasant. I had couple experiences with Ines and shes not friendly at all. Today half of my order was incorrect. I reported my order to Ines couple times and she didnt seem to understand me and became frustrated. Today is January 5th 12 19 Check number 632137 Please train and advice for a better costumer service. Thank you
RO
Rob Smith
This is one busy Panera. It always seems to be packed, but the staff work hard at getting you your food and beverages quickly. Finding a place to sit is another matter entirely. This is not the store to go if you want to leisurely surf the Web all afternoon, but if youre looking for a quick bite out cup of coffee, you could do far worse.
TR
Trevor Daly
Definitely one of the larger links in the chain. Must be a thing with Panera...tight lots! Very clean inside, and very spacious! Kindle deceitful from the outside. Never had a bad service here. Friendly staff, freshly made food and baked goods, and fresh coffee (which CAN seem camouflaged if you dont frequent the joint)
GE
Genevieve Petruzzelli
Standard Panera fare. My sandwich the arugula and steak was very good, my bistro French onion soup was a disappointment. Lukewarm, and salty. They can do better. The womens restroom was in very poor shape. Hadnt been cleaned post lunch. Very disappointed.
VI
vince hoang
We order a chicken noodles soup and it was sour. It tasted like they had that in the friged for days. When the manager came out he was rude and tell me what do you want. I a soup person and i know how it should taste and that soup tasted like it went bad.
KA
Katie Holmes
Obviously the food is great, however, the service was not. Some (not all) of the employees are very rude and seem like they dont want to be there. I love the atmosphere here, but its never been a pleasurable experience with their employees.
KA
kazuma Shio
I got take out with my brother, but they messed up our orders. I will not eat here again. I mean how hard is it to make a tomato mozzarella panini? If what you order is a small variation from the menu, expect them to mess it up.
DA
Daxa Schon
I got the Thai Garden chicken wonton bowl and was over powering of ginger and dish soap soup. I thought I was being over critical but could not finish the soup, the only thing I are was the wonton and the bread it can with.
JE
Jessica Dworianyn
Had a meeting here with a client. It’s a great place to come to because they have a separate room for meetings. Most of the time the kids that come here with parents are behaved quite well, as long as they have their cookie.
GE
Geri Richman
Food is OK once they get the orders correct. Seems like they need more training on what goes in a salad. Evening manager isnt much help. Other paneras in the area are better.
PA
Paul Dworianyn
This particular location has more seating than most. They also have a private room online the back that can be closed off. Ive had many meetings here and will continue to do so.
SA
Sahil Khosla
After visiting some of new the Panera Bread location this place seemed very dated. It wasnt clean and there were fruit flies hovering the whole time. Food was fine though.