American Craft Kitchen & Bar
| Address: | 151 E Upper Wacker Dr, Chicago, IL 60601, USA |
| Phone: | +1 312-565-1234 ext. 4496 |
| Site: | chicagoregency.hyatt.com |
| Rating: | 3.8 |
| Working: | 6AM–11PM 6AM–11PM 6AM–11PM 6AM–11PM 6AM–11PM 6AM–11PM 6AM–11PM |
Location
Photos 64
Reviews 6
LA
lainey quyen
This restaurant is mediocre at best. First, when we sat down we were offered coffee and orange juice, thinking it was complimentary since it was basically already in our cups, we said yes. We had 2 coffees and 2 orange juices that come out to be $16.50 alone for drinks we got sprung on and had no idea. The food was so expensive that we just decided to split a breakfast of chicken and waffles. The waffles were cold and soggy and when talking to a manager she fought with me and said "well did you tell them that your waffle was cold?" Well.. we had to eat them to know they were cold. I only ate half of it. She offered horrible customer service. When telling her about our drinks and food she said she would take off half of the price of the food, but we were mostly concerned with the drinks. She was very rude and we could tell that she didnt care to keep us as customers. For a manager she was awful. She fought with me and my husband and that is never good service. She ended up only taking the drinks off, but we still left hungry and with cold food in our stomachs. Although, Our waiter Carlton was great, nothing that happened was his fault at all. He was very nice and attentive and wanted us to be happy.
KA
Katie Mehin
Delicious food, way better than I usually find at hotels. I had the roast turkey sandwhich and asked for it on their pretzel bun, it was delicious! They also have three types of house BBQ sauce which were all incredible with their fries. Service was a bit slow even when the restaurant was not busy, but the food was worth the wait.
S.
S. Newton
Quality selection of beer and spirits. This small bar located in the Hyatt Regency Chicago, is great spot to grab a burger and brew for a Sunday night game.
TA
Taylor Winters
Pretty unimpressed with the expensive food. Service was great, food not so much.
BR
Brad Yoder
Always great service!! Goodenu selection. A little pricey for a lobby restaurant.
EL
Elizabeth Torres
I loved it and the attendants are very virtuous...
