Cup & Saucer Diner Restaurant
| Address: | 4408 Lawrenceville Rd, Loganville, GA 30052, USA |
| Phone: | +1 770-558-3625 |
| Site: | cupnsaucerdiner.com |
| Rating: | 4.6 |
| Working: | 6:30AM–9PM 6:30AM–9PM 6:30AM–9PM 6:30AM–9PM 6:30AM–10:30PM 6:30AM–10:30PM 6:30AM–9PM |
Location
Photos 100
Reviews 10
LE
Lexis Westlaw
Visited today (this morning) and the service was horrible! A new hostess overlooked me (I felt) for seating and I spoke with her about it. She advised me that the counter seats were available for walk-ins to walk up to, which I did not know. Shortly afterwards a booth became available. I was seated. From nowhere others came to I presume correct her error without advising me their intentions. Basically they were stating I was seated wrong and advising me as a customer of policy (not their employee) as if I seated myself. A waitress came over to ask me to move to the back in another booth with chairs on each side. I refused. Then what looked like a cook came over to do the same...redhead with ponytails that looked like Pippi Longstocking. While we were talking someone again came up .... a gentlemen with a very un-kept and unprofessional look advising he was the manager and he asked me to move .... stating it was policy to leave the area that I was in for two people and another booth was available in the "back". While we conversed a couple came in and went to the booth in the "back" that I was being directed to.... both booths clearly accommodated two people (again with seats on both sides). When he witnessed this he rudely said, "Just forget it", which was pretty much done before they went to the booth and he walked off. Id decided during these conversations that there was no way that I was going to eat there...as I lost trust. The first waitress with short brunette hair immaturely discussed me with others behind the counter (peering) at me from behind the counter as they spoke. The food was taking a long time...just bacon and eggs (I gathered this was deliberate) but I waited as I had no intentions of eating it when it was delivered to my table. My plan was to allow them to cook the food, bring it to the table and leave with the food untouched. In the meantime while waiting, the initial hostess came over and was overly polite apologizing, explaining that she was new. We spoke a few minutes and her professionalism that was isolated among her peers was very much appreciated. I told her so. I then advised her of my intentions and asked her to cancel the order and I left. I read other reviews where it was stated the management and staff were rude and unprofessional, and Im adding another verification. As their employee made the error, the professional thing to do was "let it ride", not allow the error to impact the customer or for that matter bring it to the customers attention and educate and advise your new employee for future reference. Basically give me the customer "service" I deserve as a customer and fix and deal with your employee errors internally. It wasnt like I was going to spend hours there. If you plan to go and are from out of town and dont know this is not the friendly environment that they advertise, basically not knowledgeable..... simply put "Dont" .....
KE
ken kennedy
Dinner time and I thought I would revisit this dinner. This time no issue where I sat because no one was there. The restaurant was clean but the floor was not so good. A Camel butt was sitting one one side and a dump of salt on the other. The staff was great this time. Very attentive and on it. Health rating as posted today was 96. I had 2 pork chops, mashed potatoes (they where out of baked potatoes and out of gravely) and green beans and a coke zero. Dinner cost including t$ $12.46 Prepared well! All in all an OK experience. Small dinner good food I suggest a trial if you have not been there before. Traveling Trainer rating (1-10) is a solid "8". Keep safe. Last visit_------------------ Good food. Good service . ""But ""they have a very stupid policy that you cant sit where you want to. They hate single tops. They try to keep you off the tables. Makes me not want to go there! Tried to eat b- fast again and the owner wanted me not to sit at a 4 top. No 2 top avail then. I got up and left. Customer should sit where they want. It should not have anything to do with how much money the wait staff wants to make!! Traveling Trainer
DE
Derek Lane
This is my first time reviewing a restaurant, but I had such a positive experience here that I knew I had to share it. I came here on a whim during the Sunday morning rush but I still managed to get a seat pretty quickly. Our waitress was very friendly and the food was delicious. There were a few things on the menu that I had never seen before so I tried something new (a corned beef omelette) and Im so glad I did. If you are in the Loganville area I definitely recommend trying out this hidden gem, its certainly worth it!
SU
Susan Patterson
I brought my two children (age 8 and 5) into this place. We sat down to see how this place was compared to the others around. Well, we ordered our food and got it... it was pretty good... As we were finishing our food one of the male employees EXPOSED himself to my children. The police were called and he was arrested, my kids are very upset and Im not sure they will ever get over this. I highly recommend never going to this place if they hire disgusting FELONS like this!!! I am extremely angry.
SA
Savannah Burke
I go to this diner whenever Im in the area and enjoy the experience thoroughly each time. We never wait long for a table and we can get quality tasty food without emptying out wallets. The staff is very friendly, check on us often and are more than happy to answer any questions. I highly recommend this establishment and look forward to my next visit.
ST
Stephen Dell
We have more than enjoyed the food here at Cup & Saucer. For the past 6 yrs we try to make it here every Sunday. The staff is wonderful & on their game with excellent service. The other patrons become family just by coming all time. Its home away from home. The owners Keith & Susan are wonderful people with a great place & great food anytime!
GE
George Z
Great family restaurant with terrific owners, staff and customers. The food is always very good. The best deal going for kids meals, with 6 grand kids you know these things. When were out around dinner time CnS is our goto place. Of course breakfast is a must. Its a place for a family atmosphere.
MO
Morgan Szymanski
One of my favorite home-grown restaurants, this place has fantastic southern food, and its such a friendly atmosphere. If you like southern cooking you cant get better than the Cup and Saucer, and I love the serving staff; theyre always so helpful and willing to lend a smile when you need it.
JO
josh lovelady
Went for the first time today with my son. Donna was great, took the time to talk about specials and describe food. Food was great and portions are unbelivable. You know it is a great place when several tables have the "daily locals" swapping stories. Will bring rest of family back.
DA
David McCormack
The wife and I come here once a week. The food is great and the staff takes their time to get to know the patrons. The only thing I dont like is that they changed their coffee. The wife and I dont like the new brand they are using. Wish they would go back to the other brand.
