Tropical Smoothie Café
| Address: | 11260 Panama City Beach Pkwy #101, Panama City Beach, FL 32407, USA |
| Phone: | +1 850-588-8470 |
| Site: | tropicalsmoothie.com |
| Rating: | 2.9 |
| Working: | 7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 9AM–8PM 9AM–8PM |
Location
Photos 61
Reviews 11
HE
Heather Gray
Piss poor customer service I was there tonight and specifically asked for no chicken I get home and theres chicken in it I call to advise them and she said I can drive back and she would replace ok no problem but I cant come back there tonight so she would need to replace it tomorrow. Then she had an attitude and proceeded to tell me I was rude. No Im the customer and you did my order wrong and now you have a problem because you didnt do it right then she said she would put my name down and I can replace it tomorrow well she never asked for my name and thought she hung up on me. She didnt hang up she left it off the hook and I could hear her and her coworker bashing me for not wanting chicken on my wrap cussing saying she can complain if she want to I dont need this job and this went on and on for a good while until she realized it and quickly hung the phone up. Guess what Ill never be back tropical smoothie you just lost a customer who comes to your establishment literally on a daily basis. Not because they put chicken it but because you cannot hire someone with any customer service skills who bashed your customer while cursing and saying she dont need her job. You dont need a job and you definitely dont deserve my daily business ! Sincerely the customer who didnt want chicken in wrap.
WE
Wendy Eldredge
I wanted to take the time to write a review of this Tropical Smoothie. I have been going here once a week for a little about 2 months, now, and am very pleased with the way it is being run. I live right next to Pier Park, but drive an extra 15 minutes to go here after my run. They are courteous, and most importantly, make great smoothies. There was one time that I got my smoothie, and it seemed very bland (I always get the Chia Banana Max). I have a hard time "complaining" about food or bringing things back, but I decided to give it a shot for a better smoothie. The manager apologized immediately, told me they were training a new person, and made me a new one at no charge. He even thanked me for bringing it back. The employees seem to always go out of their way for customers, and thats something I really appreciate. I highly recommend this place.
CH
Christine Drake
Horrible service. Nobody was friendly. Was in here 2 days ago and you can tell they havent cleaned the place since then! Garbage on the same tables, same chairs pulled out, bathroom trash overflowing and trash on the floor by trash can. On counter by register straws are still all over the place and signs knocked down. I read the review left a week ago about the guy at counter with long brown hair seeming to do something shady and I agree when I was there he was going through receipts and doing something with all of them on the register. Im going to make sure to check my bank and make sure they didnt change my price and add a tip because something doesnt seem right. Also contacting district manager. This place needs new store manager or something because its a MESS!!! No wonder they have 2.8 stars out of 5!!!
JO
Joey Darnell
Evening of 2-15-17 I heard the girl ask the boy, "did you give em that?" With a questioning look on her face. Didnt think anything of it cause I couldnt fathom someone actually doing something to my smoothie. Wife drank smoothie teenage boy with long brown hair made and has food poisoning symptoms. Wrap that the young lady gave me was fine and Im not sick. I eat at this TS quite often and the service is better than it used to be. Also shady accounting on piece of paper next to register keeping account of how many bills there are in till. Maybe it had something to do with the common core math they teach these kids today.? Make sure you keep eyes on teenage boy with brown medium long hair. Cant miss him hes the rude one who never smiles.
DA
Daniel Miller
I have visited locations all over the country. WORST Tropical Smoothie on the Eastern half of the US! Smoothies tasted like old fruit, found MOLD in both of our smoothies and a weird chemical in one. They get away with it since they mostly cater to out of town tourists! I am cancelling the credit payment since they only offer store credit or to remake it. Why would I want anything from a place that violates health codes and serves you moldy drinks? I just wished I could have taken them back and watch them drink what they served. The employees do not care what they are serving.
DA
David Bailey
I eat here almost 3 times a week and have never been greeted with a hello. I work in retail and customer service and words like please and thank you go a long way. I always say thank you and have never been replied with youre welcome. Food takes 15+ minutes to prepare and thats if the store is dead quiet. I ate at tropical smoothie in Niceville and they have the best service with a smile and are very efficient. Step your game up PCB Tropical smoothie. The 2 stars Im giving you is because the food is consistently good.
HO
Holli Haug
Every single employee seemed to be in a terrible mood. The gentleman in front of me asked for a copy of his receipt and the cashier rolled her eyes and told him he would have to wait, shed already thrown it out. Our to go order took way too long to come out and the smoothies took even longer. 2 of our 3 orders came out and we finally had to go ask for the third and get them to correct one that they had messed up. Will not be going back even though the food was good, the staff was unacceptable.
A
A Private User
When I orders the clerk said they were out of blueberries, raspberries, mangos. I ordered the Jamaican Jerk Chicken Wrap and a smoothie with fruits which were available. The wrap was pictured on the sign behind the counter. It looks like it has corn, spinach, blackbeans and chicken or some similar menagre of veg. They were obviously out of many other ingredients because my wrap had only chicken and cheese with jerk seasoning. Disappointed :(
ER
Erin Kelly
Horrible Service!! If you are looking for a local tropical smoothie DO NOT go to the one in breakfast point. I recently went to get TWO smoothies and after I finished ordering my smoothies i waited 20 minutes for them. Not until 15 minutes after i ordered did they start making my smoothies. I find that unexceptable. If i am giving that company my money I want a good and quick service and a friendly staff.
NI
Nina Goins
Smoothies are hard to beat however closing 8:00 but cleaning up at 6:00 with a strong bleach solution is not appetizing. Walking into such a strong solution burns the eyes, the lungs and had me walk out due to a headache. This has happened twice! If this is a health conscious estabilshment for the sake of your customers and emplyees change your cleaning practices to a safe healthy method. PLEASE!!!
AN
Anthony Maguire
Kid the morning was mouthy on the phone when I tried to place an order. When we went in to pick our up he was being extremely rude to another customer. It was her first time being there so doubt she be back after that. We go all the time and never had a bad experience, this blew my mind.
