Marble Slab Creamery
| Address: | 415 North Alafaya Trail, Orlando, FL 32828, USA |
| Phone: | +1 407-382-3811 |
| Site: | marbleslab.com |
| Rating: | 2.9 |
| Working: | 11:30AM–10PM 11:30AM–10PM 11:30AM–10PM 11:30AM–10PM 11:30AM–11PM 11:30AM–11PM 12–10PM |
Location
Photos 100
Reviews 19
AB
Abdullah Bakhsh
Poor customer service and poor management. I downloaded the app and it said free ice cream when signing up! Not only that but I also received an email saying that if a buy an ice cream scoop I will get another one for free. I was very excited to receive these offers (it was national ice cream month by the way). So, when I went with my sister and cousin, the first thing I did was wish the gentleman who was working happy national ice cream month and he didnt even know what that was. After that I showed him the free ice cream offer with signing up and he refused coming up with an excuse saying that its only at select locations, however it was not mentioned at all, not even in fine print. Then I showed him him my email about the ice cream and he said the same thing, even though the offer was not restricted to certain locations. So I left and sent an email to marble slab on the same day and the only response I got was okay well look into it and until now absolutely nothing was done to satisfy a customer. Im absolutely appalled about the lack of principle (saying something on the app and sending emails about free stuff but not meeting their promises) and very ill informed attendants working there. Honestly, not trustworthy. Thank you
BE
Ben Carson
Every year for 4 years I have bought a cake from marble slab for my wife on her birthday. Just like the previous years I arrived to pick out an buy a cake. Just like the previous years i have them write happy birthday and my wifes name. This year was a horrible experience from the girl rushing me out the door and boxing the cake without listening to my request to acting like I was an inconvenience when I asked to have happy birthday written on the top. Then she had somebody else take over only to have him show me the cake after he wrote on it and to be honest... My 3 year old child could have done better. I then get told that i could take it and he would give me 10 percent off. 10 percent of 30.00 is only 3.00 for a messed up cake??? I had to choose a different cake with no writing. It is not worth 3.00 of savings to have them screw up again and keep me there longer on such a bad experience. No other solution was offered and they were all too quick to get me gone. Looks like i find a new place for a new tradition next year.
FJ
Fjoralba Dervishaj
Dont waste your money in this place. The customer service is horrible and the owner or his family can care less. In my last visit, the employee was nice, he was trying to give my child a gum ball on top of her kids ice cream, but somebody, who I believe is the daughter of the owner, gave him an attitude in front of customers. She misunderstood and thought he was giving my 2 toppings. Lol. Its a gumball!!!! Very impolite and unprofessional. In all honesty there is much better businesses with great customer service at Waterford that deserve my business. Never stepping foot in this place again.
CH
Charlotte Stout
The BEST ice cream place in Central Florida! I go here all the time. Wouldnt get ice cream anywhere else!! Their ice cream is always so delicious, and the employees are so friendly and fun to converse with while waiting for the goodies. Theyre always so proficient in communicating with customers to make sure everyone gets what theyre craving :) 10/10 would recommend - and anyone that tells you its bad is LYING. Too many grumpy people in the world. -RedVelvet, BirthdayCake, & ChocolateChips mixed together forever <3
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neb2242
Worst customer service ever! I had a coupon on my phone from groupon and they refused to accept it. When I asked to speak to the manager, they said he wasnt there. I left and called the store shortly after and asked to speak to the manager again, and the server answered as the manager! WHAT A LITTLE LIAR. Anyways I will never go there again, the store is dirty and the employees are rude.
SA
Santana Vernon
Besides my first waffle cone being burnt and my second having a hole in it the ice cream itself is delicious:) They do let you try samples before you buy so thats a big plus. The customer service here is horrible due to the teenagers they hire. They do not clean the tables outside even though it is their trash all over them. We will be exploring our other ice cream options after tonight.
MA
Mario Viguie
Horrible experience, took 20 minutes to get a $5 icecream due to computer not working, they threw my debit card and yelled at me for their problems. Clerk tried to write down my security number, and the bathroom was out of order. I used to love this place but this will be the last time that i will come.
NA
Nashly Marrero
I can and ordered my ice cream. They didnt actually mix it in to the ice cream. When I asked them to they said they couldnt because I touched it but refused to remake it or refund me. I know its just ice cream but this place is severely not worth the money. Youre better off going to cold stone.
LU
Luis Santiago
The manager and her staff charged my wife for three ice creams after my five year old Unfortunately dropped her ice cream immediately after getting it handed to her. It was a little heavy for her. Shame on the staff for poor customer service. NOT IMPRESSED WITH THE ICE CREAM.
CA
Casey Tursellino
Ice cream flavor we picked was spoiled and we told the girl working but she didnt care because we didnt sample first and told us we couldnt have a refund or replacement ice cream. She did not even apologize or try and do anything for us. We will NEVER be back.
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Jonathan Lindsey
Was not given what I asked or paid for, explained how I wanted it twice to be presented with what I said I did not want. Says as many toppings as you want but said I could only get one additional after two. Not impressed should have saved my money.
MR
MrGreen718
Great place for ice cream. The prices are cheaper than marble slab and you can have any amount of toppings for no cost. Get the birthday cake with sprinkles, brownie, and cookie dough. You wont regret it!
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Nick Steele
Ice cream is always good, employees are always very nice. Always find the tables to be semi dirty and theres always seems to be a shortage in napkins. There are also tables outside to eat at.
KR
Kristen White
This location is dirty/unkempt and the employees have horrible customer service. Four employees were just standing talking behind the counter as the shop was dirty and the line grew.
NI
Nikki Kaur
Quality icecream and a friendly staff. Love this place!!! I dont get why the other reviewers are complaining... This place is perfect for after the movies or dinner..yum!
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Michael Dumas
They dont honor coupons and discounts that they advertise. Considering the other options for ice cream in the area dont waste your money on this untrustworthy business.
MA
Malia Parker
It was completely horrible. I have never had worst costumer service. A worker was telling at me and requested that I "jump off a cliff" So disrespectful
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Gurkaran Singh
Deserves five stars. excellent environment and awesome customer service. no waitings and delays at all. definitely going back again.
BA
Bart Mawoussi
Always the best ice cream. I travel long distances to find a Marble Slab, and its always worth the effort.
