Address: | 3535 Quebec St #101, Denver, CO 80207, USA |
Phone: | +1 303-321-4141 |
Site: | blackjackpizza.com |
Rating: | 3 |
Working: | 10AM–11PM 10AM–11PM 10AM–11PM 10AM–11PM 10AM–1AM 10AM–1AM 10AM–11PM |
JE
Jeremy McKenna
After moving into the neighborhood, we decided to give BlackJack Pizza a try, since it had been awhile since either of us had ordered from there. The first three or four deliveries were actually pretty good. Pizza was made well, hot and fresh, and tasted good. They say customers rarely write good reviews, but will often right bad reviews when they have a bad experience... Well, this last time we ordered things went way down hill. However, I know it can happen, so after our pizza showed up late, undercooked (dough was still half raw in the middle), poorly made (we ordered our two topping with extra pepperoni, ended up with hardly any at all, including a few slices with no pepperoni at all), and hardly any sauce and cheese, I called to speak with a manager. We had already had a slice and some of the chicken bites that came with it, which were also room temperature at best, and didnt feel like waiting for another pizza. Had pretty much lost our appetite. The manager did offer to send us another order, but I asked if we could get a credit for our next order, hoping things would get back to normal by then. There wasnt really any apology, just more of a what do you want to get me off the phone kind of attitude. So I accepted the credit, and she said it wouldnt be in the mail until a week from last Monday. Here we are a week and a half later, and still nothing in the mail . Im not going to chase someone down to make it right. Well be ordering pizza from elsewhere from now on. Paying, regular customer lost.
CA
Candes Lovenué
I ordered the PIZZA the GM got upset cause I wanted to use a coupon thats she explained was suppose to be off the website...when my Pizza arrives I immediately paused my Pizza so old the cheese was see through which only happens at a state of hot cheese setting into oil after a longggghh cool down I call the same GM picks up as if waiting for my call and has the nerve to tell me its so fresh she herself hot it out the oven but she already credited My money back because store is closed at 11 but my Pizza is at my door at 1137 lol the only people who gave a 5 review are management because they sound constructed now all the real reviews are heart felt! I wouldnt order another Pizza from this store if Pizza dough became worth 5 million in value if found! Mind you I took pictures and asked her to stop repeating it was fresh! I ttok pictures and sent them to my inbox so there timed stamped! I want her to acknowledge her do called freshhhhhhh Pizza!!!! Word to future customers, dont push valid coupons if it seems they dont want to acknowledge them! I know this much if I could of took a slice and struck her cheek I would have been arrested for attempted murder with a highly deadly weapon! How the lowest review as high as the highest lol I wonder which are from actual buyers lol let me guess!!!!!!!
BR
Bret Day
So Ive never left a review before but these are special circumstances. I used to get blackjack pizza all the time Im particularly fond of their spicy chicken. I ordered online and after an hour and 20 min the delivery guy shows up without my 2 liter and with a pizza that looks like he got jumped and used the pizza to defend himself. He said he would go back and get my 2 liter and he left. So while he was gone I called to talk to the manager about my food. He seemed really nice and said he would send another out, but when the guy got here he tried to give me a guilt trip about calling his manager (to tell him about the state of the food)...the worst part was that it was pretty obvious that they purposely put way more peppers on the pizza than necessary (like serious heat!) which is just petty in my view. Good thing I like spicy food.
CO
Connie Bentley
This location is 2.1 miles from me. I called they verified my address and took my order. Ten min later they call me that they charged me too much and refunded part of my order back on my card. 20 min later, I get a call from a different location letting me know that my order was cancelled and now at their location. They said they refunded my money back to my card and so now how do I want to pay for this. I asked why and they said the other location does not deliver to my address. Instead of delivering and then letting me know, they have tied up my money.This was 3 days ago and still not refunded back to my card. The original location did not extend me the courtesy of letting me know. The just cancelled and left it up to another location. Needless to say I cancelled the whole thing and will no be ordering from Blackjack again.
SU
Susan Isais
AWFUL. I called and placed an order for deliver and was told it would take 45 minutes. An hour later, still no pizza. I called Blackjack again and the guy told me that the driver should be there in a few minutes and apologized for the inconvenience. We waited another 30 minutes and nothing. My boyfriend called Blackjack and told them it had been over an hour since we had placed our order and that we wanted our money back. The guy on the phone didnt try to fix our issue and instead just told us that it would take 3 days for our money to be returned. Terrible customer service.
NI
Nitasha Quintero
We order a large pizza n wings from the location and was told delivery would be 45 mins. It was about 60 mins still no pizza. I called to verify where the pizza was, they representative said it would arrive in 2 seconds. I called again after another 30 min finally to have them say the pizza would arrive shortly. When the pizza did finally arrive it was cold, along with the wings. Next thing I know 1 your & 1/2 later everyone in the house has food poisoning. This has been the worst pizza ordering experience ever.
AL
Ally Alison
Pizza arrived 20 minutes after they said it would. They gave me a 45 minute delivery, so over an hour. It was cold, soggy, crust not cooked? The best thing about this pizza was the delivery guy was very nice. It was not worth the over 25$ I paid for it at all. Probably wont order from here again. I did try to nuke my half cooked slimy pizza from Blackjack pizza and it didnt help. Just thought I would throw this out there so you dont waste your time.
SE
Seneca Murphy
Yes this pizza place is a waste of time this is the second time Ive ordered a pizza through them and all I asked was like cheese and yet they still got it backwards every time I just dont understand why people cant follow simple instructions and how do you ruin a pizza every time when they give you the proper instructions This place doesnt even deserve one star thats how disappointed I am in this Black Jack Pizza And thats being nice
MI
Michael Thomas
Not from around here. Ordered a medium NY thin jackpot. Pizza tasted great. Sauce had good flavor. Everything was placed on pizza perfectly. Only bad thing was crust needed a bit more time in the oven. And sliced a little better. Had to tear pizza apart. Other than those two bad things, everything else was great. Fast service. Got my pizza within 20 min of ordering. Great tasting. Will eat here again if Im in town.