Address: | 532 Hegenberger Rd, Oakland, CA 94621, USA |
Phone: | +1 510-632-3346 |
Site: | jackinthebox.com |
Rating: | 3 |
Working: | Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours |
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Ian Engel
Unbelievable - stood in line for 30 minutes just to get served. Watched multiple people get there money back after waiting like 40 minutes. Saw some parties get their food in 5 minutes while others waited in disgust. The manager was arguing with anyone that dared open their mouth. Im sorry, but it is not our fault that you cant set your staff correctly for a game night - Im sure that baseball game letting out was a complete surprise. Sad part is I had the same experience not 4 days ago at this location and we were all of two people in line, still took 20 minutes to order and get our food. Step up your game. Dont dare look at the dining room, there isnt a table covered in trash, trash cans are over flowing and the floors are covered. I am in shock. Only reason I am still in here - waited this long, Im tired and just want to get my food and head to the hotel.... Health debt would have a field day. Thank God this is not the norm.
JO
JoJo Singh
Never sat in a drive through for an hour and a half, not even in n out takes that long with twenty cars in front of me. Then, she tells me to have a nice day and I see my breakfast combo so I say what about that. Oh yeah here. The lady on the loudspeaker didnt say anything for hella long when we pulled up so I said excuse me. She tells us to hold on in a rude tone. Ok? At least tell me Ill be right with you. I get home with the food, and the order was all wrong. I ordered a jumbo jack and they give me some totally different sandwich and the meat was burnt. And she said heres your tacos with tomatoes and onions added. There were no tomatoes and onions. And they said that the receipt was in one of the bags, no receipt. I know its not 5 star dining or anything, but at least get my order right... especially if I waited an hour for fast food... She read my order back correctly and still f* everything up
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Kevin Arevalo
Why does it take a hour for me to get 10 tacos? The drive thru line takes longer than in n out! Even doe its shorter and the worst part is when Im getting my food I ask for a cup of water the girl who took my order went to get me the water then the manager comes up saying we didnt pay for our food and that we already got ours? Like are you that stupid did the people behind us get 10 tacos to then the girl comes with my water! And says that we didnt pay! Then realizes we did. Now i see why the line takes forever a bunch of idiots work there especially the manager at night you know who you are witch gray hair.
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Erica Evans
U ordered a sourdough BURGER and received a sourdough chicken sandwhich!! I did not realize I was given the wrong food until I returned back to work. I called 3 tines and no one even answers the phone. The food was also only warm not hot. I will NEVER go to this location again. I will also make sure my co-workers do not eat here also!!!!!!
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Miyoko Brown
I stop at this location before work and everyday I have a problem ex: today I ordered a number 24 I got something totally different my food was room temp and when I called to speak with the stores manager he argued me down about there not perfect and what do I want him to do I asked for his districts manager email or number he told me NO
94
946 Towguy
This location is conveniently located and it is easy to get into their lot. The problem is that their lines can be excessively long. At night, when the lobby is closed, it is not uncommon to wait more than 30 minutes from entering the line to getting your food. This is a real problem that needs to be addressed.
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Johanna Salinas
Its the only Jack in the Box close by in Oakland East Oakland its really ghetto they take for ever in the drive-through they could do a little more improvement and also with the help of the community to maintain it clean Get needs remodeling They also need to do something about drive thru lines they take too long
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Gustavo
Drive through line waiting time is ridiculous. At the second window one of the employees tried to take my tacos away. She insisted she already gave me my tacos. What kind of psychos yall got running this establishment. Waited 40 min for stale tacos. I think I broke a tooth in one.
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AM Parks
Worst Jack in the box, I have ever visited. Waited 30 minutes because they erased my order. I went to counter to ask about my order and all the said was "Oh your order was erased" If I could give them a negative 20 stars I would. And to top it all off...MY FOOD WAS COLD!!
JU
Julene Sisto
Waited too long. Cars in front of me left because of the wait. Employees had to serve all vehicles in line in front of me prior to even taking my order. Then gave me chicken sandwich instead of Jack"s spicy. Parking lot and drive through real estate littered with garbage.
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Jesus Rodriguez
People are so nice to u if u work here.... Lol jk cool people to work with and we all trywe all try our best to maintain customer service. quality .cleanliness and efficiency and plus we all realy do try to make shure u get your food hot and correct . well atleast I do.
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Monica Chavarria
Nada el empleado no escucha lo que uno quiere ...dan la orden equivocada y las mesas están sucias ....muy mal
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Jason Koplin
Slowest service in all of the Bay Area! We have been at the order window for almost 10 minutes and nothing..... Got 2 crack heads scaring the shitoht lf us at our window... We can see the workers in the window doing nothing...someone needs to be fired asap
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dionicio vega
This place constantly tries and gives you old food that should be thrown out. I have Givin this place so many chances but seems like food cost an issue when the keep giving you old, dried, supposed "fresh food". Its also supposed to be made fresh
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Andrea Alvarez
every time I come here it takes such a long time and the food isnt that good they have a lot of young people working here that arnt professional at all there loud and always talk about the personal and curse not cool at all
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Rob Romero
This establishment was dirty , soon as you walked in you knew from the appearance the food would be inferior. Food was not made as ordered and it was cold. Its a shame because this was my first time eating here.
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WV Mountaineers
Stopped at jack in the box after a long flight and was completely disappointed. The woman taking our order was rude, they screwed up 3/4 of the order. Well never eat at a jack in the box in oakland again
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Lance Kawaguchi
Drive thru staff are very slow, inexperienced, and rude, there seem to be many staff members all taking out the trash or just standing idly in the back near the dumsters. Very unproductive.
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David Hickman
It was about 4 this afternoon the food was very good I got one of those specials it was hot and quick service the place was clean and I will go back I got the Smokey Jack Burger very good
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Veleeta Davis
Great service of food. but at times they are slow. They cooked the food when you order. Please ask them well done before you order your food. meat be sometimes pink in the middle.