DoubleTree by Hilton Irvine Spectrum
| Address: | 90 Pacifica, Irvine, CA 92618, USA |
| Phone: | +1 949-471-8888 |
| Site: | doubletree3.hilton.com |
| Rating: | 4.2 |
Location
Photos 100
Reviews 8
KE
Keith Jaehnert
I dont even know where to start. Traveled across country for a wedding. We are HHonors members and had never experienced anything but the best at a Hilton property. The should take their name off this hotel. 1) we check in, we had made the reservation under our platinum Amex but didnt bring that card on this trip, they needed us to provide a card just in case for incidentals. We travel the world and this is normal but...by the time we get to the room, they already charged our card for full length of stay, taxes and 20% incidentals. We had never authorized a charge and never had a hotel do this before. Try to call the front desk but phones were not working. Go downstairs to find out why we were being charged at checkin and not check out. The answer we got(btw, we are an interracial couple) "we do that to make sure you have money to pay your bill". That was one of most racist, insulting comments I have ever heard. I am a Managing Director at a Fortune 500 company and my wife holds a banking license in two states. We did finally get them to correct. 2) Finally get to the room and we find hairs on the bed. 3) entire stay, phones never get fixed 4) bridal party getting ready and they have a bottle of wine they need opened. No corkscrews provided in room so I go down to ask the bartender if they could open it for us. They wanted a $10 fee to open the bottle of wine. Needless to say, would never recommend this place to anyone and be warned...they will charge your room and "assumed" incidentals the moment you check in
DE
Deanyar jahanian
Worst customer service from the second we pulled up. We drove down for a wedding and got into the area a little early so we called ahead to see if we could check-in early and were informed it would cost $25 extra so we decided to kill some time, had lunch walked around.. And came to checkin at 2:30 (30 min early according to our printed reservation). When we pulled up we learned its a $15 a night for self parking.. Then we go to checkin and Aneta pulls up our reservation. Right off the bat she says its a $25 early checkin fee and that checkin is not until 4pm.. (Our printed reservation says after 3pm) After discussing the fee and time frame it turns out she had put a note on our file from when we called in earlier and would not budge. Being tired we finally said ok and she have us cookies... Wtf cookies? We get to the room and it smells like cigarettes so we have to go down and change the room.. Did she do it on purpose? Unfriendly staff with a bunch of extra pointless fees ($40 extra) and this is a hilton hotel? Wheres the customer service? Im a upset customer.
PE
Peter Simon
Well this hilton is meh at best..... the beds are nice and comfy usually, the pillows suck feels like you dont have a pillow at all...they will try and charge you for parking at the end of your stay.. i thought it was odd i saw a charge on my credit card after the hostess asked for it and said " we just need this for incidentals" i thought oh ok if i need something they will charge it to my card.... No, this means they put a hold on your card for 20 per day for each day of your stay and then we you check out they indiscreetly say oh, that will be 80 dollars for parking !!!!! Im not sure if other hotels in Ca do this it seems kinda underhanded, i wont stay here again... i paid a little more for the hilton and found they try and skimp on everything,, the coffee, the toilet paper, i have never in my life seen toilet paper so thin and useless, fold it 6 times it still sucks and breaks and feels like your wiping with a plastic bag. the thermostat didnt work...
JE
Jennifer
The place is great, my family and I were there for over a week & we had no issues. The only thing that made us uncomfortable was a waitress in the morning by the name of Nicole. I suppose since we didnt dress as appropriate as others (we came for vacation not business needless to say) she figured we had no money to tip her so she would neglect our table for a long period of time. To the point where I had to get up myself 3 times and place my dirty dishes somewhere else. I booked my hotel over 3 months in advance and drove from Texas to be treated in such a way? Thankfully another waiter named Gilbert was there to take care of us for the rest of our stay. He is hands down amazing. We immediately noticed the change of service and made us feel like we were just like the rest of his guests and then some! I dont know his position but he sure deserves a promotion. Thanks again Gilbert!
MI
Michael Ramsey
For this price, you will be treated with a undisclosed $15 per night parking charge. If you were led to believe that breakfast is included, you will be dismayed to find it is not, in fact, included and costs and additional $18, minimum. The pool was filmy, the hot tub cool. The springs in the bed provide an unexpected massage feel, as you toss and turn in the night. You may, if you are lucky, be lulled to sleep by malfunctioning laundry machines, as I was. Unapologetic, they will not disclose the additional parking charge, and balk at comping it. I will never stay at another Hilton, and additionally, I will close my Hilton Honors account. Good luck, dont stay here. Edit: A stranger just walked into my room while I was sleeping. Are you kidding me? Really? This doesnt happen ANYWHERE. So ridiculous. Hilton, I hate you. Throw the extra locks on your room if you stay here.
KY
Kyle Falconer
You gotta pay for parking here. Seriously?! Talk about double-dipping! Hilton knows they have you by the balls because youre a traveler and have no alternative but to park here, so they charge you $19/day, in addition to the room rates. Really absurd. On top of all this, its hit or miss on if the front desk people will tell you that you they they already apply the parking charges to your room, which means that some people would be double-paying for parking! This nearly happened to me and I only found out about it when I didnt get a receipt when leaving the parking lot and had to go in and talk to the front desk. At that point they refunded half of the double-charged fees, correcting the mistake, but I cant help but wonder how many people end up paying $38/day for parking when it should be $19/day. The rooms are fine otherwise.
DI
Diego Tanzi
Excelente hotel, muy buenos accesos, las habitaciones están muy buenas y son extremadamente amplias. La atención es buena pero tuve problemas en dos oportunidades con envíos que llegaron a la recepción. Detalle no menor es el costo de estacionamiento. Ya que hay que sumarles al de la habitación. El menú del restaurante no es muy bueno.
TE
Terry Gonzalez
I chose this hotel, because it is close to our office in Irvine. Service, staff, and cleaniless are all great. The staff is very helpful and welcoming. Restaurants are nearby at the Spectrum, with a plethora of selections. I was pleased with the digital key option and was able to select my room, with no problem. While I didnt have an opportunity to have lunch or dinner at the restaurant, breakfast at the restaurant had a nice variety and an omelette station. My group and I also enjoyed the bar service. The bartender was very friendly and made good drinks. I would recommend this hotel and would even stay for pleasure.
