Sonic Drive-In
| Address: | 77 Dudley Dr, Millbrook, AL 36054, USA |
| Phone: | +1 334-290-0777 |
| Site: | locations.sonicdrivein.com |
| Rating: | 2.7 |
| Working: | 6AM–12AM 6AM–12AM 6AM–12AM 6AM–12AM 6AM–2AM 6AM–2AM 6AM–12AM |
Location
Photos 56
Reviews 22
MA
mandy robinson
So Ive emailed the main office twice on this location, and obviously nothing has changed. Drive thru has taken a minimum of 12 minutes wait, with no one in front of me, and on 2 occasion 24 minutes with 1 car in front of me. I mentioned to corporate office of watching this one girl take her hair out of ponytail 3 times and play with her hair during one of those waits (I hope you other customers realize the entire kitchen is open behind the registers). So the response to that email was putting up those privacy full length stickers by the register on the door. I finally quit going when they couldnt get a breakfast burrito order correct. This is usually the afternoon/evening shift, my service was always great during the morning. The manger needs to expect more from his employees. Yes its "fast food" but it should be done with some pride in the work.
AS
Ashley Hallford
I have been going to this sonic almost every day for two weeks to just get ice cream and each time I have to wait over 30 minutes and every single time my blast is made completely wrong. the last time I went there the girl had no clue what service was and tried to give me a dirty cup and when I brought it up to her she gave me so much attitude. not only did I wait at the drive in part for 25 minutes before someone came on and told me to go through the the drive thru then all that other crap happened. I work in a restaurant and understand how busy sometimes it can get but bad customer service and consistently messing up a simple order is unacceptable. the millbrook and prattville one are ridiculous.
KJ
kj hitchcock
Very disappointed. I pulled up to drive thru and asked for 2 double super burger with no cheese ketchup picke onion only with a route 44 lemonade. I also order 2 more super sonic double cheeseburger all the way no lettuce and extra cheese with a route 44 limeade. What we got was single cheeseburgers and the 2 without cheese had cheese. Also lemonade turned into a limeade. Caught the limeade mistake at the window. But the burgers didnt catch tellwe got home. Really wouldnt be upset but I paid for doubles not singles.
JU
Justus Rogers
The people who work at this sonic have no clue what customer service is. I waited for fries for 10 minutes in the drive through. First, it shouldnt take 10 minutes to make fries, but if it will you should let the customer know. Not only am I aggravated by the fact I have to wait for something simple, but Im also miffed that every car behind me thinks Im a jerk. Quick tip: learn customer service because youll probably be working in a fast food joint for the next 5 years.
JA
Jared Murphree
Decent service. More times than not they forget part of my order or give me the wrong thing. Then it takes 5 minutes to get someone to even talk to you to fix the problem. Only Sonic close by, and the food still tastes good, so Ill continue to go back. One big nuisance is all of the teenagers that go most nights and just stand in the street and make it almost impossible to order because of how loud they are. 30 minutes for a single shake is ridiculous!!!
LE
Leslie Nault
I ordered a super sonic breakfast burrito with no tomatoes, no onions, no cheese. What i should have recieved was a burrito with eggs, sausage, tots and jalapeños. But instead I got a burrito with eggs, sausage, tomato and onion. This is the second time this has happened! They just cant seem to get my order right. I know Im a little particular about my order but damn. Last time they gave me a burrito with JUST tots and jalapeños! Ridiculous.
JA
Jamie Sanders
Hands down, the WORST Sonic that Ive ever been to. Quite possibly the worst restaurant altogether. Every single time we go, our order either isnt fresh, or they get the order completely wrong. They love to give you redropped cheese sticks, and put little to no effort into the shakes. If I could give a negative star.. I would!! Very surprised they havent been closed down.
CA
Cacie Guidry
I used to love sonic. But the one in Millbrook is insanely slow!!!! Im currently sitting in the drive thru now. Have been for over 20 minutes and I have moved one time. All I ordered was a slushie. This is ridiculous. The service is awful, and also the food is not that great. I honestly dont know how they are still in business.
KR
Krista Mitchell
Service is horrible. Way over priced for overcooked food. They wait until youre at the window Nd pay to start your order then ask you to pull up and someone will bring it out after waiting in a line of 5-8 cars ahead. Dont order a chicken sandwich. ..i did and got home to eat one, bot were completely RAW inside
ER
Eric Hamby
Been 2 times last week never got any service. 3rd time we went the following week i told her the first thing i wanted and before i could get the second meal ordered i was cut off and given a total for the one item. Had to press the button again to try and order the rest of thr food and was ignored.
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lynn prince
Crappy!!!! Need to fire manager. Never have Onion rings. Thats what they are known for. But if you order them after 6 pm forget about it. Hell thats when most people get home from work and want food. Poor sales projection from MGMT.
BI
bill akins
Only one person running food out and one walking around with a clipboard. Push button an it take the person inside takes Minutes for them to take your order. Need more HELP!!!!!!! Negative 5 stars today!!!!
KY
Kyendel Williams
Pulled up and waited 10 mins for them to answer the pull in menu at 10:46 pm. Foh I went to taco bell. Ill make sure none of my coworkers eat there since we work this area often. Fix your customer service
CA
Cassandra Sutton
Took my son there Friday night and I have to say, I was pleasantly surprised. The young man in the drive through was so polite-you couldnt have wiped the smile off his face. The food was good too!
JO
Joshua Hardy
Been sitting here for about 45 minutes with a pregnant wife and a 3 year old.... ordered a couple burgers and a kids meal, still waiting on our food. Update: at an hour without food we left
HU
Hunter Sink
Slowest place Ive ever seen in my life. Do not come here if youre in a rush because you will be sitting here for close to 20 minutes before you can get your food!
SE
Seth Mueller
Drive thru took forever as usual with little to no customers. Food was underportioned. Think this place needs some reevaluation in management and service.
PG
PG GAMING
Ordered hamburger with light sauce. Got it home and took a bite and ketchup squirted out the bun on my shirt. Ill only order a drink from now on.
SE
sefty77
Sitting here waiting on one hotdog. I could drive to the grocery store and cook a dozen of them before they could do it. WORST SONIC EVER!!!
ME
Melissa Zeigler
this sonics has poor customer service Ive been sitting here for over 20 mins for 3 drinks...lately Ive been getting my drink made wrong ugh
BR
Bree Serafino
Great place, every time I go I get awesome service and a lot of help! Kevin Barrett is my favorite employee. Hes great! Ask for him!
DE
Derek Kimbrough
Sooooooo slow oh my gosh. I keep coming back here, I dont know why because everytime I come I drive away because it took too long
