Address: | 863 West Lancaster Avenue, Bryn Mawr, PA 19010, USA |
Phone: | +1 610-527-5870 |
Site: | thegroggrill.com |
Rating: | 3.6 |
Working: | 11AM–2AM 11AM–2AM 11AM–2AM 11AM–2AM 11AM–2AM 11AM–2AM 11AM–2AM |
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Joseph Smith
As many other reviewers have said, this place has less than the best service staff. Aside from being completely inattentive, they have the audacity to lie to your face about stealing from you. I paid cash for my first couple drinks as they came, then ordered one last beer and wings. When I got the check for the beer and wings, they added $5 gratuity without saying anything! The male bartender didnt bring me any change, even though I was owed almost $3 and he did not bring me a copy of my receipt. It all seemed fishy. When it sunk in that my beer didnt go from $5 to $10 over 5 minutes and they were obviously never going to bring change or my receipt, I asked for a copy of it. The balding male waiter said he wouldnt be able to give me one, but I insisted. He pulled it up a few times and exited a few times, oblivious to the fact I could see him, and he was obviously knowledgable of something he did that wasnt right, and finally brought me the receipt before running away without giving me a chance to talk to him. In addition to adding a $5 tip and simply taking the ~$4 in change I was owed, he refused to be flagged down for explanation. When I finally stood up and confronted him, he told me that "the computer adds that past a certain time." To a bill for one person? For a bill hardly over $10? Doubtful. A waitress came up to me and said it was because I hadnt tipped. Excuse me? I was still sitting there. I was still ordering. I am accustomed to tipping at the end of my dining experience, and I dont think the wait staff should assume I am not going to tip while *I am still there ordering more drinks and food.* Especially when they take it to the point of robbery by adding it to the bill and hiding it, lying to your face, and avoiding you when you try and ask about it. I had to get up and hunt down the balding male bartender to ask for my change and my included tip back. He made some snarky comments, and then began talking about me behind my back to a waitress loud enough for me and other patrons to hear. So sure. This place is fun. Its a nice dive, has a laid back feel, seems to be a place to go often for a sense of familiarity. But really? Keep an eye on your bill and your order. The fact that my order of a lb of wings only came up suspiciously short takes a back seat to the blatant theft they attempted. And now they will likely assume I dont tip because they didnt give me the chance to and tried stealing from me instead. Sadly, I will be back because that is where my friends go. Sadly, I am sure I can expect terrible service from now on. Worst part is, I was going to leave the change they stole as my tip--so long as it was my choice and not forced upon me by the bartender. Without their added tip and taking my change, it would have been ~23%.
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Lauren Haggerty
The absolute worst customer service experience of my life. I have never taken the time out of my day to write bad reviews or complain to management about a server until this incident. I was shocked at how rude, aggressive and violent the bartender was. How does that man have a job in the customer service industry??? Unbeliveable. Avoid this place at all costs. I tried to email and call to speak with management to complain and was basically told that they dont care. Extremely extremely disappointed and have never had such a negative experience in my life. Stay away from this atrocious bar if you enjoy being treated with respect.
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Keith Cohen
After a 13 hour day and some hard work I find myself wondering my way into The Grog for beer medicine with my friend Stacey. I am so thankful that Tony; one of the finest, hard-working, confident and professional bartenders I have encountered in quite some time has exactly what I am looking for; a Golden Monkey. My favorite
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Roger Thomas
Exceptionally rude bar man at approximately 15 45 today he appeared to devote his duties to continue talking and watching the television I hope the proprietor of the grog reads this and acts accordingly we were completely ignored and he was fully aware of our presence after several minutes we left
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ryan roberts
Good atmosphere, relaxing, nothing wrong with the bar itself yet the bartender was a Dick! No his name wasnt Richard!! Asked him about the $4.99 burger so proudly promoted on the wall. What they dont tell ya is that it doesnt come with cheese or fries...whats the sense then?!
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Nayah Thomas
Come here every Monday and the last time was different they have a promotion fifty cent wings then tonight they started charging for sauce and charged for cheese on my burger and didnt explain the any extra charges they lost a guest on Monday nights. If your black dont go.
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Alexis Graham
Order a side of mac and cheese for $4, and youll get a huge portion of amazing macaroni and cheese. I wouldve paid four times that for this mac and cheese. I will be returning to order more of this amazing side dish.
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Dan N
Just to let you know, it is under new ownership. Everything has changed, inlcuding food and drink specials. They dont even have a DJ anymore for college night (Thursdays) anymore. Boooooooooooo
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Garrett Elwood
Food was very good. Bartenders were not. Waited ten minutes at the end of the bar waiving for service. Finally had to call them on the phone ... Really disappointing evening.
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A Private User
Place is very nice place to eat and grab a drink at while also being a great party hard spot just dont be obnoxious and youl have an amazing time here(your the man pete)
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tim mironidis
Sunday night we stopped for a few drinks, we had cheeseburgers came with fries really really good..the stuff very friendly and the service was up to par. We enjoyed
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Justin Fortier
Very good food, reasonable prices and fair portions. I had poutine, which was very good for American poutine, and a burger, which was very tender and flavorful.
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Joshua Spiegel
I have been going here for over 15 years now and it consistently delivers. Good food, good service. When we want pub food, this is usually our destination.
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JoJo Dancer
Twice there and teens trying to pass for being old enough to drink plus its a young college male party bar so if your not into that crowd avoid it here
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Nathália Santos
Perfect place to unwind after a stressful week of classes. I absolutely love their 5 dollar burgers on Monday, feels very chill
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Dave Brosius
Small bar/restaurant with a reasonable mid priced menu. Good service, and good food. Try the Chicken Pot Pie.
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A Private User
Its a neighborhood pub with neighborhood pub food. Nothing special, but still decent. A little expensive.
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Colin Hayden
Good burgers and beer selection. The service isnt the best but I enjoy the atmosphere.
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Shua M
Charged me my tip twice. Tried for weeks to see the manager. Nothing but excuses.
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Daniel Sossaman II
Good beer selection, good food, avoid anything made on the Ciabiata Bread.
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Douglas Mitchell
Delicious burgers and a pretty good atmosphere to hang with friends.
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Christian Bauer
Nice place for a quick bite and drink. Pretty great food options.
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darren alexander
Nice enoigh place....good food....great beer selection
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A Private User
Under new owner.great food.full of kids every night.
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Howard Lomax
A little slow, but great service and traffic food.
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Kurt Dehnert
Good food. Decent beer selection. Graat service
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A Private User
Some of the best pub food on the main line
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Robert H
Food was not that great. Also rude staff.