Address: | 1402 S Main Chapel Way #102, Gambrills, MD 21054, USA |
Phone: | +1 410-721-9041 |
Site: | panerabread.com |
Rating: | 3.9 |
Working: | 6AM–9PM 6AM–9PM 6AM–9PM 6AM–9PM 6AM–9PM 6AM–9PM 7AM–9PM |
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Holly L
Had a very UNsatisfactory visit to this restaurant today. In fact, the ONLY positive about my visit was the girl who took my order. Her name was Casey. Id give her 5 stars.. but only her. She was welcoming, friendly, and quick. After ordering, we made our way to the pick up counter. Got our drinks and waited. I found the employees behind the counter who were putting food together to be very task oriented, and not so much customer oriented. They didnt really seem aware of anyone else there, nor did they seem to care. One employee in particular, Sarah, I found to be especially rude. I know the restaurant was busy, but she was at times throwing the dishes up on and across the counter, often making the baguettes slide off the plates (and of course she didnt notice -or didnt care). At one time, a supervisor had to tell the employees to replace one of the baguettes that was half off of the plate, and resting on the counter - due to Sarahs aggressive toss of the platter. WASTEFUL. So I get our food and go to our table. I ordered a bowl of soup and 1/2 a panini. Upon beginning to eat, I found my panini to not only be on the cold side, but one side of the bred was SOGGY. Ugh. I walked back up to the counter and had to "excuse me" twice before anyone would look at me. Sarah did. I asked her if she could remake my panini, as it was soggy (and showed her the sandwich). She looked less than thrilled. NO "Im so sorry, let me remake that for you.. just a minute".. nope.. the response I got was a look as if I was crazy, and "Well could you throw that away mam, because I cant." Ok.... so I throw it away, THINKING she was going to have another one made right away.. one would assume, right? NOPE! I stood there AT LEAST 5 minutes, waiting for a new sandwich to be made. I saw many other orders going out.. fast.. however, not my REPLACEMENT. Finally, after just being totally irritated, I speak up and ask, "Are you remaking my sandwich?" As this question, Sarah looks at me with a totally puzzled look on her face. She has COMPLETELY forgotten. I had to remind her about her telling me to throw it away... Ahh.. the lightbulb goes on.. I make a comment that obviously my satisfaction was not a priority to them.. and at that point another worker apologizes to me (in a rush, not even giving me eye contact) and quickly says they are very busy.. yeah.. I get that. My time is valuable too. So Sarah goes to redo my sandwich. When it finally is done, she plates it and puts it on the counter.. not even acknowledging to me that its mine and ready.. no apology from her for making me wait even longer.. nope.. nothing. Another worker has to tell me its mine. I get that the restaurant is busy, and that the kitchen is loaded with orders, but a simple bit of friendliness would go a long way. I was at another restaurant the night prior and they totally made the wrong pizza for us. Was I mad? NO.. Why? Because they were friendly about it. Acknowledged the mistake and corrected it... in a FRIENDLY manner.. Something that the kitchen staff at this Panera could benefit from.
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Samantha Stevens
Let me start this review by saying, I love Panera! I have been to this location three times in the past year and every time I have gone I have been waited on by the same person. Each time she has forgotten to hand me my bakery items, or drink cups, or failed to get my order completely right and when the issues are brought to her attention she never apologizes and gives you a major attitude. I am willing to look past it once or twice, but three times and it seems to be a pattern. In addition to this, that same person also talks loudly about other members of the Panera team in front of guests, rolls her eyes, and seems to have a posse of friends who work with her and they all try to out attitude each other with customers. I also heard the male manager at this location belittling people behind the food prep area, so I suppose I can see why an employee with a major attitude problem would be the least of their concerns. I gave this location at least two stars because the food is still good, but I will go out of my way to avoid this particular location!
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Gaspare Maggio
Welcome to Panera Bread - high prices and dirty tables come standard. Luckily the food is good most of the time. The one time I ordered some soup that tasted like dishwater I asked for another soup but the manager gave me a problem because I ordered as part of a half and half. So she replaced it but asked me to pay the difference for a stand-alone soup... REALLY?!
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Jessica Blair
Called to place a large order for my office Jamie was very helpful and met ALL my needs. She was very kind and took her time to help answer all my questions and concerns. She even helped us change our orders to best suite us. We couldnt be any happier and will do most of our staff lunches with them. Thank you for your service!
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John Boy
Compared with UK sandwich eateries and take outs the there is a distinct lack of choice, as well as a lack of quality service which is far below the levels I have experienced in the similar US franchise La Madeleine. Both the bread used for the sandwich and the grilled turkey turkey were both overly salty. Pricy.
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Clay White
Not my kind of place or service. I felt like I was not part of crowd here. Not a single staff person looked me in the eye or said hello. Also anyone trying to actaully go here do not believe the maps they will have you back in a community rather than the actual location.
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A Private User
The internet was slow and went out completely for a solid 30 minutes. A woman who was there says this happens frequently. The atmosphere and food are nice - typical panera/coffee shop vibe
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Sophia Uddin
They scam you out of the sides (chips, baguette, etc.) if you order to go, and they arent very good with special orders (e.g. no cheese). Check your order before you leave!
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Lindsay Lease
Just had jaw surgery so Im very limited but also very specific on what I can eat and everyone here was so helpful and it was greatly appreciated.
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Brittany Frazier
Manager was great He told me I get a free meal when i come back in... due to a slight mess up but i will definitely eat there again
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James Quinton
The staff is always friendly, the food is always good. This location is my favorite. Keep up the good work.
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Annette Carroll
Great place...most times great staffing..occasionally seems to be trainees...then wait can be expected.
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Dan Behun
Parking is a pain at times, limited space to wait for food, menu at the front is in smallish print.
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Drew Moreaucoffey
Excellent service and goid foid. Even w gluten intolerance, enjoy their salad.
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Robert Maki
Good food and and great atmosphere. Love the brunches and lunches....
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Jordan Long
Friendly staff and good food, just slightly dirty restaurant.