Address: | 3604 Lancaster Pike # C, Wilmington, DE 19805, USA |
Phone: | +1 302-999-7717 |
Site: | patsfamilyrestaurant.com |
Rating: | 3.2 |
Working: | 10AM–10PM 10AM–10PM 10AM–10PM 10AM–10PM 10AM–11PM 10AM–11PM 10AM–10PM |
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A Private User
I ordered some italian from this pizzeria and it turned into a 3 HOUR DISASTER! The concierge in my building usually calls my cell to inform me that I have food downstairs and from there, I give the okay to send him upstairs. Well, instead the delivery man calls my cell phone 3 times over the course of 6 min. When I call back a min. later assuming its the delivery guy...there is NO answer. I call Pats Pizzeria and they tell the pizza man left. He left after waiting 6 min?!!! Im informed he went to a different place to deliver but will be back...40 MINUTES LATER...he still hasnt returned to deliver my food. Finally about an hour after he left my apt complex impatiently he calls to say hes downstairs. I instruct him to come up and this is when the delivery guy starts yelling----telling me he wont come up. I am very confused at this point since I am the one who has been waiting for my food for 1 HOUR AND 45 MINUTES....and hes upset? I refused to go downstairs and deal with someone who is CRAZY-yelling at customers over the phone. Beware this place if you want something delivered. They have BAD CUSTOMER SERVICE. Im making sure I tell everybody I know.
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Sharaye Goldsborough
Horrible experience when I ordered delivery. Purchased a spaghetti platter, indicated I wanted extra meatballs on my order, and chose the dressing for my salad. Got my order, NO MEATBALLS, and NO SALAD. Called the store to speak with a manager, who kept cutting me off while I was explaining what happened. He said meatballs are extra, and dont come with the pasta (Never heard of this), either way I still wanted them. They could have called me to let me know its separate, and inquire if I still wanted them instead of completely omitting them from my order. The salad issue?? I still have no idea why I didnt get it. Either way, the manager (Perry) was completely rude and obnoxious, and I will NEVER purchase from there again!
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Staz Word
PLEASE DO NOT ORDER FROM HERE !! I ordered food at 6:32 knowing that I live far and their stop delivering near me the lady on the phone said 45-55 mins. Its now 8:12 so I call the store to see what the delay was. So I called the lady said that the driver couldnt get a hold of me which was a live because I didnt get I call from anyone within the time I ordered. She tells me to hold and then says well hes not bringing it you can come pick it up .... now why would you think I would want delivery if I could of just came and picked it up. So now I dont have any food and now later on a Sunday night I got to find somebody else that delivers. I REPEAT DO NOT ORDER FROM THIS PLACE !!!
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Nicole Prukalski
Pizza was beyond terrible. Ordered a medium pepperoni pizza for dinner and was going to eat in the car. Got to the car, opened the box and the whole pizza was literally a pool of grease. Went to go take a slice and they didnt cut the pizza good enough so I had to break my own slice off and in the process dragged half the cheese off the pizza because they didnt cut it all the way through. I finally get a slice and I stained my coat because it was like a waterfall of grease cascading off my pizza slice. It was pretty disgusting. Are two slices and felt like I was going to be sick from drinking a whole cup of pizza grease.
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DiNesha Stephens
It sucked, order on line and waited an hour for my food, being I only get an hour for lunch, when it eventually got to my job, it was all wrong nothing I wanted, called and everyone I spoke to had a attitude, they said they did not have to make me another one, ( quite honestly I didnt want one, seeing it make take another hour), they did in fact rush to get their food back. When they showed to my job, (in front of patients and the head doctor) the guy said, I just want you to know this is your fault. Like really ? What business do they run? NEVER AGAIN !!!
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Alicia Loveberry
I ordered the wings, large pizza, and 2 liter soda for $25 special. Food got here but no soda. The delivery lady said she was going to get my soda. She never came. I called the store 45 minutes later and she said she would be on her way. I waited 20 minutes... no one answers the phone. I call her phone back... She didnt answer or return my text asking for my soda or a refund. Terrible terrible terrible service!!! They stole from me!
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Kid Baki
The food was excellent I ordered some mega fries, a thin crust pizza and a large cheesesteak. The young man that attended me was kind and made me feel welcomed . I dont know why people have had bad experiences with this place but I have always been treated amazing. The boss is kind of rude at times but just ask for the young man (big guy) to take your order or the lady l (joana)
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Edward Zlatsen
Got a stromboli from this place. It was okay as strombolis go, would have given four stars probably. But they gave me ketchup packets. Since when does ketchup go with that? Its supposed to be a little tub of pizza sauce. I dont know if its extra for sauce or you have to ask for it, but ketchup packets? Absolutely not.
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Ria Marie
The customer service here is absolutely horrible! The young lady who answered the phone was very disrespectful and did not know anything about the menu. She put me on the phone with the order and he was just as rude as she was! Both times Ive ordered from here there was a problem. Never again!
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Steven Mincer
This place is ridiculous! I ordered my food at 1:25 and it got here at 1:46! The food was great. Delivery gent was very nice and seemed happy to work there. If you want high quality food in a fast manner this is the place to order from.
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Joey Nieves
The man who answered the phone was very rude, all I wanted to get some information about their pizza and wings, I had every intention on ordering from them but after his ignorance, I will never order from pats again.
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Darae Dunn
I like their food but the people that answer the phone are rude , if you dont like your job you shouldnt work it .... Its basically a man that I cant hardly understand , put people that speak good English
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bryanna karg
absolutely the worst service ever. extremely rude. man was yelling at me over the phone. never ever will they get my business or anyone i know
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Jamie Jimenez
Food isnt that great at times long wait and not that clean
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Cynthia Chen
Grew up with their delicious pizza in Salem, NJ.
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Michael Cuthbertson
Food is excellent and they deliver on time
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Jamie Harris
The cheese steak Stromboli is amazing..
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Paris 1
My go-to source for Pizza delivery!
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Shad Sk8s
Well if its that bad then I wont go
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Mia Montes
Always delicious and on time!
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hasun6278
Good service, good people.
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Adrian Rivera
Great service, great food.
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Jamel Johnson
Always good after the bar
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Moy Garcia
Good
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DJ AXEL 13 SWAG
Good