Address: | 7010 S HWY 85 87, Fountain, CO 80817, USA |
Phone: | +1 719-392-7755 |
Site: | dairyqueen.com |
Rating: | 3.4 |
Working: | 10:30AM–9:30PM 10:30AM–9:30PM 10:30AM–9:30PM 10:30AM–9:30PM 10:30AM–10:30PM 10:30AM–10:30PM 10:30AM–9:30PM |
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Ren Anne
DQ ,please train your employees properly. My experience here is horrible. Its my husbands birthday and he wants a ice cream cake, my friend said DQ have some and its cheaper, so i went there and ask the cashier if that ice cream cake have the spongecake on it. and she said yes.. then she showed me the picture of the birthday cake in the fridge and i asked her again so which one is the cake? she said the top layer is the vanilla cake then cookie crumbs last layer is chocolate ice cream..i said ok..and i ask her what is the difference between the blizzard and this? she said the blizzard are made of ice cream no sponge cake on it..and i was like, ok,thanks. so she clearly said to me that the birthday cake have vanilla cake on it. i payed for it, then go home. when its time for my husband to blow his candles and slice the cake, my husband is so disappointed and the rest of the family and friends coz he said that there is no cake in it..its all ice cream.. so i called DQ and talked to the shift supervisor shaun and explain what happen. he said he will call me back if hear something from the owner, so its been 2 days after that and i just called coz he never call me back. and he said the owner said that they will not do anything about etc. well im kinda upset coz bday only comes 1 time a year and because of that my husbands bday is ruined.It is so sad to hear that the owner choses the $23.99 over his or her restaurants reputation.. no wonder this restaurant have poor reviews.
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Jaime M
If I could I would give this location zero stars. I went in for lunch with my family, bringing with my service dog that I hand carry. we were harassed about her by not 1 but 2 employees despite our efforts to inform and educate them on the laws and our rights. This location is uneducated when it comes to a service team and made my experience awful! When I left due to the stress they proceeded to talk crap about us and that we were stupid. AVOID THIS LOCATION IF YOURE A SERVICE TEAM!!!
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Ixicillia Jasso
Worst place to eat it takes to long for the food to be made employee are so stupid they dont know where the food is going even when you have a number on the table they loose track way to easily. We tried getting our food and the cook claimed he made the food and yet we didnt get it. The service sucks they are so slow worst place to go If you are going in a group of 3 or more. Even if you are going by yourself it takes way too long.... this place just sucks period
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brooke swanson
Service sucks every time. We have only been twice. First time in drive through the car in front must of been the baby sitter for an employee, sat behind while they chatted for 20 min with a line of cars behind. Second time went in because its airways busy at night, dude at the counter didnt greet us at all. We told him or order and the only things he said to us was"is that it?" After I already told him thats all and he told us our total. Disappointed.
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Garrett Williams
I just went through the driveway, and ordered a chocolate extreme blizzard. The "chocolate extreme" blizzard came out with vanilla icebream, and when I went in to get it fixed, I was advised that it could not be, and given a cup of chocolate syrup to mix with the vanilla ice cream myself, in order to create chocolate ice cream. The picture is after attempting to mix the syrup in.
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Cheryl Jardin
Ate the $5 lunch buck double cheese, fries, sundae, and soda. This meal was absolutely prefect. The French fries were fresh, crispy and salt fee. The double cheeseburger was also fresh, warm and truly big enough to complement the meal. I will give it a 4.5, only because the wait was too long. However, everything was fresh so I shouldnt complain. Enjoy!!!
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dana berg
Our food was very good and nice and hot by the soda fountain was messed up and we were told that there was nothing they can do about it. Also the woman at thw drive thru was very rude ans acted annoyed that we had to ask for several things they had. Maybe it was a bad day for them but either way that was terrible customer service
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Brooklyn Bowers
Kind of at a stand still right now about service. DQs ice cream is always great but the service down here is subpar. I know working fast food isnt great - I did it for 4 years. But the least you can do is leave your attitude at the door and not make your customers feel like they are stupid... It is your job!
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Woody Stockton
Love the remodeling they did but the staff is still the same. I came in with a friend and we ordered blizzards for our kids and they got their blizzards and were halfway done before i got up to ask about mine and my daughters when the kid told me, "oops i didnt make them". So that was frustrating.
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Rom Yous
The only thing I stop at this place for is the shake or the custard, they to move this place to a more legit location, it needed a face lift years ago. It seemed like one of those place that you said the phrase right, there will be s guy out back will greet you with a plastic baggie.
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Mike Walsh
Went in for lunch, ordered a 4 piece chicken finger meal, fries were cold, the server had forgot both mine and the person I was with medium blizzards, in which werent even mixed. On top of that they seemed to have terrible service. Because they seem to not recognize customers.
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Aaron Tucker
A DQ just isnt a DQ without breakfast, so I dont know how they do it. Everything else is pretty normal, but compared to Texas, their chicken strips are far too thin and crunchy to enjoy by anyone with a few less teeth than normal. Even the gravy cant help this stuff.
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Ashley Person
The worst dairy queen ever!! They are so slow!! I order a strawberry milkshake and waited 15 min for it!! This was after I waited 10 min to order bc they were doing who knows what! I worked in fast food and go for bid we took longer than 5 min from start to finish!
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A Private User
The worst dairy queen ever!! They are so slow!! I order a strawberry milkshake and waited 15 min for it!! This was after I waited 10 min to order bc they were doing who knows what! I worked in fast food and go for bid we took longer than 5 min from start to finish!
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Heather Galbraith
They were quick, friendly, and the ice cream was delicious. The lobby could have used some attention, but other then that our trip was a good one. The parking lot is pretty tiny and the drive-thru can back up on to 85/87, so just beware during peak hours.
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Felipe Perez
Very unorganized took three times to get our order first they call our ticket number and the order was not complete only got one item had to wait to get the rest of the food then go back up to collect the rest of the order and then it was wrong
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Trecia Roberts
Not much selection on menu. Wanted a mr./misty float but dont have it listed. Dont like the menu. But the renovation is so much better. But need to change the drive thru direction so traffic does not build up onto the main road.