Address: | 3890 W El Camino Real, Palo Alto, CA 94306, USA |
Phone: | +1 650-858-2878 |
Site: | hawaiianbarbecue.com |
Rating: | 3.7 |
Working: | Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours |
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A Private User
Ok, I never write reviews because I am not that hard to please, but I felt compelled to write one about this establishment. Let me start off by saying I LOVE L & L Hawaiian BBQ and have been to several different locations in several states, but this one is merely a guise for a really mediocre Chinese restaurant. Yes, you can get the L & L food, but you have to really try hard to understand what is L & L and what is their asian food. Not sure why they thought they needed to throw in their own menu items, but they did. And forget about calling them... you will be left wondering if they understood you at all. In person it was really difficult to communicate with the person taking the orders. She had no idea of what teriyaki sauce is and didnt understand salad dressing (they serve green salads). If you show up wanting to place your order in English, you might want to chose another location. I ordered the regular BBQ chicken and she asked me if I wanted small or large order which I was not sure why she was asking me this because I have never been asked this before at any other L & L so I figured the large order must be for a family or really big. NOT THE CASE... the large order is really the normal size you would get at any other L & L restaurant. The small order was enough for my 2 year old. All I wanted was Hawaiian BBQ and what I got was a Chinese restaurant. I will be driving to another location from now on.
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Steven Yang
You get a lot of food at a good price. The food tastes good and is consistent. I highly recommend that you call your order in advance, then show up to pick it up because otherwise, youll be waiting quite a while for your food. They dont take your name when you order takeout, but usually there arent that many phone orders, so in practice it doesnt matter. If they dont tell you how long it will take for the food to be ready, assume about 10 minutes. My 5 star rating is based on the combination of taste, quantity, price, and the fact we keep coming back. It wont be getting any Michelin stars any time soon, but it meets our needs.
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Derek Naasz
Me and my wife and kids ordered from here the other night. The order was for delivery they quoted one hour, after 2 I got a call from the delivery driver saying he was lost. My wife and daughter walked down about 3 blocks to meet him. After getting the food home we discovered the order was wrong and the food was freezing cold!!! I called and spoke to a lady who said her name was Ren. She refused to bring back my money or replace the food! I was BLOWN away. I almost wanted to call the cops!!! This place is a complete scam I was so upset as where my wife and kids!!! DO NOT GO HERE!! that is my 2 cents I hope it helps.
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A Private User
Their meat is incredible. However every time I have gone I left annoyed at the service. My first experience, for example, they gave me fried chicken instead of BBQ (And I was very clear when I ordered it) and since there was literally no one else in the store I didnt bother checking it (and I took it to go). I also tried to ask if their BBQ chicken was breast or thigh meat, and they didnt know (it is thigh by the way). They arent rude... just seem to not enjoy their job. I would suggest to the management that they have a few secret shoppers.
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KUHLIEUH S
Told our wait will be an hr! 3hrs later after calling this place 3 times, the guy arrives, my order wasnt complete. Burgers missing because supposedly it was "cold" sure...he ate it! Then to top it off, the meat In the plates were bits of chicken as if someone ate it before delivering it. HORRIBLE! I WOULDNT ORDER FOR DELIVERY EVER. Wish I read the reviews because I see similar incidents
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Ana Yanez
I went in today for lunch togo, and I am so impressed with the remodel! Definitely more welcoming. The cashier was very friendly also. When I got to my work to eat my yummy lunch, I realized I didnt grab any utensils! To my pleasant surprise, the cashier had already put some in there, along with a variety of sauces. Thank you for the excellent customer service!
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J Lee
Drove all the way from San Jose early in the morning to walk up to a locked door. No sign posted of new hours. Apparently this place does not operate on a 24 hour schedule and conveniently inconvenienced me. I drove all this way for rice even thinking I had to deal with the rudest Chinese guy in the universe but how rude of this company to be
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L Stevens
If I could go negative Stars I would, I went there for a Chicken Sandwich Order, got it wrong Twice.Gave me a Beef Burger when they were supposed to be giving me chicken with no mayo, would not refund my money,stating I called in to late after they messed the order up the second time. Wouldnt let them serve me water
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Marc Basilla
Ive gone to this local place so many times as its in the neighborhood. The Mini size is the right size for lunch and I always get the BBQ chicken. They have recently remodeled and expanded and the new place is airy. Always busy during lunch time and very accessible (just right of of El Camino Real)
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Kristin Rimbach
Im not big on fast food chains, but there arent very many restaurants that offer spam musubi... so, when the craving kicks in, L & L is the answer. The employees are uninspired, but food is delivered timely and is consistently tasty.
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Danny Eng
Have only been to this location for L&L but damn, its amazing. For under $13, you can definitely fill up and have left overs. Its also 24 hours so if youre craving meaty and salty food late at night then this is your best friend!
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Nicholas Zurlo
Awesome prices, I got delivery which was a $20 minimum and I had dinner for like three days. The burgers are great and a lot bigger than I thought and the delivery guy was really nice, definitely will be going back!
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Deirdre McGaffey Schwein
Delicious, simple, and well priced. Not as good as the L&Ls in Hawaii, but its a good substitute. $30 will get you two large meals (enough for two leftovers) and drinks with a small tip.
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Michael Pay
This place is open until 4 am weekdays!!! Their service is a bit slow but maybe its because I came here at 2 in the morning. Haha... will update when I come back next time. :)
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Suntek Tan
Vey good restaurant, fresh served, professional service, very friendly and respectful to the costumer. Very reasonable prices, try the first time and want to come back again.
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Brent Molnar
This place is falling apart. The overnight cook looks like something out of a horror movie. The chicken katsu was way over done, poor quality meat, and tasteless.
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Yorkim Parmentier
Fine its cheap and worth it after you had plenty of drinks, but please dont go here for any kind of fanciness. At best it is ok and the food wont make you sick.
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Vanessa Taitano
Waited a long time for food. The katsu was more batter than chicken. As i was eating another cust complained about her food that she had ordered for her kids