Address: | 3418 W Shaw Ave, Fresno, CA 93711, USA |
Phone: | +1 559-275-0450 |
Site: | restaurants.ihop.com |
Rating: | 3.3 |
Working: | Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours |
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Kirsten Paxton
I called to place an order for pickup and was left on hold for 20 minutes, i called back and was placed on hold again. We drove there to order food in person because I was assuming with the long wait times on the phone it was busy. We arrived and it was dead maybe 3 different customers. We stood waiting for 10 minutes only to be looked at and not asked what we needed and while we were waiting the phone was ringing non stop and no one answered it. When the waitress finally came to take our order she complained to us saying how she hates when people call so much.... um i called and was put on hold so maybe you should actually answer the calls and help especially if its not busy at all. Service definitely needs to be fixed this is unacceptable and not how a busniess should run. Im really shocked how long this place has been opened service is always horrible, i will be taking my business else where from now on. If the person training employees is reading this please teach all employees a thing called smile and give your best service
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Mandi Ellis
My three teenagers had their heart set on going to Dennys but they said they were starving and did not want to wait the 5 minutes it would have taken to drive to the nearest one. They saw IHOP but were reluctant because they had never eaten there before, but they decided that they were hungry enough to try it. It was around 2:30 pm when we arrived and it was almost empty. Our food arrived very quickly and the waiter was very nice...but I forgot his name! :/ The food was good and the portions were large... (although the strawberry cheescake pancakes were not as good as I remember them to be years ago). My kids loved it and this just may be our new "spot" lol.
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Adal Loreto
First time at this ihop and walked out of there totally disappointed! Food was awful, I ordered an omelet fresh fruit and some jelly pancakes, the omelet had a deadly aspect, fruit looked very old, and the pancakes were served on a filthy dirty plate, I lost my appetite completely I called the manager for him to notice, he gave me a 10% discount for food I dont touch. The waiter even said the fruit was about 3 days old and that they serve it like that to get rid of it before serving fresh fruit and that they do that with all the food! Im never going back there again!
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A Private User
First off bad service, upon arriving I was seated in the very back when I had a handicap person, given that there weren't many up front booths. Second our waitress was very snappy and brought a half empty coffee carafe and she threw the receipt at us. The ham I had with my food was super salty, the French toast was DRY! AND HARD!!! Finally when I went to the restroom it smelled like an open sewer was back there right next to the kitchen. DISGUSTING, I can't Imagine they pass the inspection like that. Don't recommend to anyone.
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A Private User
Im not a big fan of ihop, but the times Ive been there have been okay. The employees are friendly and the waiters have always been efficient, except for one late night when my husband and I decided to stop by there and I think the server forgot we were there. We waited for 20 minutes until we finally decided to just walk out and not eat there after all. I just cant seem to like the food and I also think theyre kind of pricey for the amount of food they give you.
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Steven Lopez
Worst experience. Coffee was gross, staff acted overwhelmed and rude. Couldnt find a helpful staff member anywhere in the building. The worst part is after waiting 45 minutes and watching atleast 3 other tables that came in after me get their food, it appeared that they forgot to put my order in. So of course we left starving and with a horrible taste in our mouth from bad service and their terrible coffee. Thank you IHOP for wasting an hour of my life!!!
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Pablo Ortiz
Food was great, but their server Kristina was trying to get at me while my wife and children were next to me. She was also being extremely rude to my family. While bringing our food back she had messed up a couple of our orders and didnt offer to fix it or apologize for the mix up. I also noticed that she had a big rash on her neck, wasnt sure if it was contagious but she handling our food after picking at it.
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Mario Castillo
The food here is great and the service is just as good if not better. We ordered our food and we noticed that our waiter didnt have to write our order down. What amazed us was that it was a pretty big order and he got it spot on. We got exactly what we wanted and how we wanted it. The staff was very courteous and friendly the whole time we were there. I definitely recommend this place.
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Mari Mari
Walked in with my husband. We were not even spoken to. 2 employees, the cashier didnt even look up at us while he ignored is and cashed out another person that walked up to him after we walked in, the other sat someone that walked in after us. We waited about 5 mins and just let since they didnt care for our buisness. Horrible service. We would never go back there again.
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Shary Padilla
Love love love IHOP! Especially my kids, we came for breakfast but the service was terrible! Michelle our server she started out okay and then I sensed an attitude arise. Which I did not appreciate. I can tell she was having a bad day. Also she looked very unprofessional, her hair was messy & everywhere I thought it was going to get into my food.
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toni ringer
Employees were fairly friendly. But its very dirty in the bathroom! I feel like if a restaurant has a filthy batbroom then what does the kitchen look like. The food was expensive for the quality. 30$ before I even tipped the waitress & it was breakfast for two people & food was extremely underwhelming..wont go back, not even with a coupon.
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vanessa salinas
I went to IHOP today and I got there at 9:00am and I was waiting for an hour and a half for my food and I only got drinks and the waitress didnt even bother to come back and check up on my table if we need more Coffe .. so I got up and talk to the manager and he told me " do you want it or not " very rude ! Never again am I coming back
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Brandon Lawrence
Im one not to complain but the staff takes forever to take your order, you wait forever to recieve your order....And this is why I am writing this review, if you do eat here(which I recommend you dont) please check your food, there was a dead cockroach in my French toast.DISGUSTING! Please eat somewhere else.
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A Private User
I like iHop restaurants! But this one has disappointed me numerous times with very very bad service! I even filed a complaint on their website and surprisingly received a call back! I thought that would change things, but NOT!!! This place needs new management!
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Steven Cain
Had the worst experience here when I went with a mixed group of people from work. The server didnt care for our mixed group so the service she provided was rude and horrible. The food didnt even matter because of the experience. Will never return here.