Riverwalk Inn
| Address: | 204 E Wapato Ave, Chelan, WA 98816, USA |
| Phone: | +1 509-682-2627 |
| Site: | riverwalkinnchelan.com |
| Rating: | 4.3 |
Location
Photos 100
Reviews 5
A
A Private User
I heard nice things about this B&B, and thought it would be very well priced for a one night stay in Chelan after a friends wedding. Unfortunately, nearly every part of our stay disappointed us. Customer service was scatterbrained. Scott first reserved the wrong room, then did not call me back when I called and had to leave a message about when I could check in, did not have my reservation ready when I arrived, and was absent from the building the next morning when we needed another towel (there was only one in a room for two) and when it came time to check out. We had to leave the room key on a table in the bakery, and felt uncomfortable with that process. The amenities were substandard. We had a tiny room with a handful of outdated, mismatched decorations and a closet sized bathroom that had no ventilation. It reminded me of a hostel, not a B&B. No wonder there are no photos of the rooms on the website! The room relied on air conditioning that came from a single vent - they had called this "central a/c". The central themostat must be set quite high because we roasted all night and I found that no air actually came from this vent at night, only during the day. They had no additional fans or other methods of cooling the room, so we were forced to sweat it out all night. The bed was hard, linens and towels scratchy, and the walls so thin that I could make out each word of the people staying in the next room as they talked at a normal volume. The B&B is also located near a nightclub, as I clearly heard the music and shouting from the club until after 1 am when I finally fell asleep.Then I was woken early by the sounds of the bakery downstairs and the showers of other rooms. We both slept very poorly. Finally, my boyfriend found a bug under his breakfast wrap, after hed eaten most of it. We both started the day feeling great, but within a couple of hours after breakfast, our tummies started to rumble. On the 5 hour drive home, we had to pull over multiple times, and spent hours in the bathroom when we got home. Thats not the kind of souvenir I want from a vacation! Every other B&B I have stayed at felt comfortable and homey, with friendly and attentive staff. The Riverwalk Inn felt more like a mismanaged hostel where no one cared how your stay went. While I loved Chelan, I will be sure to stay somewhere else during my next visit.
ST
Stephanie Milliette
Went this morning to have breakfast with my family and it left a lot to be desired. Not the food but the atmosphere. I would give it one star if the food had been as bad as the atmosphere. I got there and it was busy which is typical and to be expected on a Sunday in summer in Chelan. I put my name down for a party of 4 and went back to the waiting area only to have some guy who is obviously not one of the waitresses/waiters tell another party of 4 who came in after me that the policy was to just go and sit at any empty dirty table pick from the menu and then go order at the bar. He gave no thought or care to the fact that others might be waiting to sit. So after hearing this I went and followed the people who came in after me and sat at one of the empty dirty tables the waitresses were trying to clean off. Obviously if I hadnt done this I would never have gotten a table. We ordered and sat around for the better part of 40 minutes before the food finally came, which, as I said was pretty good. But they have tile floor and absolutely no sound buffering so when a family came in with three misbehaving screaming kids it was absolute torture sitting there. Not to mention they serve an extremely smelly cheese that made the entire dining area smell like barf. Definitely never going in there to eat again. I would order and take it to go and sit at the park across the street or take it home but the disorganization and set up of the dining area is not my idea of a nice family breakfast on a Sunday.
AA
Aaron Cork
Where do I start? Lack of costumer service from the start upon checkin. Front desk lady really had no clue what was going on or where anything was. After checking in and being in our room that was just recently cleaned, my husband and I found 2 spiders in one of our beds. I had went back to the front desk to speak to the gal but she had no clue what to do or to tell me besides "it happens." She said Kate, I assume is one of the owners or head manager just left for a trip. She said she could give me sheets to change our bed.....really? I have stayed in hundreds of hotels, worked as a travel agent with Expedia and this is not acceptable. I had asked for management to call me that evening and no one called. The next day when checking out, still nothing had been done. The lady who did check us out...she said she was not told to call us because she didnt have our number. When checking in the previous day, we had to fill out a sheet with our car and contact info, let alone when you call to make the reservation, they ask us for our cell phone....excuses. Room wasnt clean (hair and dirt on the bathroom floor) and poor service...we will not be going back. The only thing positive about our stay is the location of the hotel.
JO
Jorden Peery
Adorable, quaint inn right on the riverfront. I stayed here while on a business trip and absolutely loved it. Its cute and homey and you couldnt ask for a better location. Its located right across the street from the Chelan Riverwalk Park, which features a great walking/biking path along the Chelan River with access to little beaches. The Inn is clean and artistic, with colorful gardens and eclectic benches lining the paths leading to the rooms. It has a great little cafe and bakery in the main building and sells a great selection of local micro brews. I was excited to discover whole flipping through the guest guidebook that they devote several pages in it to season outdoor recreation activities in the area. Everything from hiking, mountain biking and water recreating to wine tasting and sky diving. I also, loved that on the channel guide page they explain that they only have basic cable with about 20 channels because Lake Chelan is best enjoyed outside. This is a great message! To boot, they are very dog friendly and welcomed my pup.
A
A Private User
Aug 13 & 14 So sorry we took the chance on this overpriced, granola, hole-in-the-wall, no-name hotel. The rooms were so small, two of us had to share a place to put our bags. The water pressure was non-existent in the shower. Cable TV was 15 channels including local. Not much to come back to relax with after a long day on the lake. Oh and lets talk about being able to relax. The bed was totally worn out. No good night sleep here. Maid service consisted of our wet wash rag being taken off the sink. No bed made and no fresh towels. One per customer. Breakfast consisted of a sausage substitute wrap and herbs. Hold me back. And the worst coffee you have ever tasted. For this price, they should serve you in your room. The only positive I could find was that it was clean for the most part. Dont look in the corners. Needs a scrub brush there. I recommend anywhere else for this price.
