Esquisito Pizza
| Address: | 2623 Peters Creek Rd, Roanoke, VA 24017, USA |
| Phone: | +1 540-562-4172 |
| Site: | esquisitopizza.com |
| Rating: | 3.3 |
| Working: | 12–10:30PM 12–10:30PM 12–10:30PM 12–11:30PM 12–11:30PM 12–11:30PM 12–11:30PM |
Location
Photos 10
Reviews 24
KI
Kisablexo *
I usually LOVEEEE the pizza at this restaurant but this time I was VERY dissappointed. I had them deliver a pizza, when the pizza got here it was missing two of the toppings I paid for. I luckily checked it before they left so they offered to remake another pizza. I agreed. So immediately I called down to the restaurant to remind them how I wanted my pizza made and to write it down if needed. The pizza shows up for the second time, this time I didnt check it because I just KNEW it had to be right. I get inside and the pizza is AGAIN missing a topping. To top it all off they hadnt even remade the pizza, they took the old one back, slapped some cheese and the one other topping on it, heated, and delivered the same pizza back to me. I called and the guy who answered the phone said he didnt know what to tell me, to call back in 30minutes and hung up on me. I called directly back to speak with the manager who went on to tell me that I was lieing and never asked for the third topping! Outraged I asked for my one topping on the side to be delivered and ONLY 10$ back (1/2 price of my order). He went on to say getting any money back wasnt an option because its a small business and he wasnt giving any money back. The manager finally delivered me my third topping on the side along with the tip I gave him and called that customer satisfaction!!! Hope no one else gets their order messed up because according to the manager getting any type of money back is NOT an option!! Im PISSED!
CH
Checked Emails
I ordered from there many times before and then never had problem but we ordered the last time because for one the gentleman on the phone was very snobby and rude, they failed to call me and tell me they were refunding me money because of a desert I ordered was out of stock, then when I looked in the bags there was an order missing!!! I called to have them either being my food out to me that I PAID FOR or refund me the money and the guy on the phone told me it wasnt his problem and to F*** off, I would never recommend this place to anyone ever. They have horrible business morals and horrible customer services I advise you to go to a place of business that actually cares about you instead!! Sincerely one pissed off ex-customer
ER
Eric Applegate
We ordered delivery to where we were staying, and first of all it took over an hour to get delivered (they said that my room number didnt exist, but didnt bother to get out of the car and check). When I did get the food, the order was incorrect! So I had to drive up and get the right stuff! On top of it the food was subpar quality. Poor taste, and on my sausage sub, it was literally 8 thin sliced pieces of Italian sausage on it. Will not be ordering anything else from there again.
BR
Brad Wilson
Miserable experience, half hour wait for mediocre food and premium price. The Ziti pasta was NOT fresh, it was so overcooked, it was like mush,most likely simply reheated multiple time from the buffet. Disgusting! The salad and garlic knots could have at least left me satisfied but were such small portions it was embarrassing. I felt like I was robbed. Never eat here.
H
H Flowers
Really appreciated the quiet restaurant to visit with a friend. Ordered a small pizza, one soda, and a water and it came to about $10. The pizza was very good - Hawaiian style. Will keep this in mind for future. It is a small restaurant but I am guessing most of their service is carryout. Owners are very friendly and they have info for immigration assistance.
JU
Justin Plotkin
After a long drive to VA, I checked in to my hotel and attempted to order dinner (delivery) for me and my family. You can submit your order online, but you will get no response. After a short call, the not so nice guy on the other end of the phone says "We dont deliver". Update your website. Customer Service FAIL.
ES
Esteban S
Called from my hotel after googling restaurants, and then not finding their full menu and specials online. They offered delivery but the guy who answered the phone didnt seem interested in telling me what they served. Advised that I go to the lobby of my restaurant to see if they had a menu. Customer service fail.
A
A Private User
IF YOU HAVE NEVER TRIED IT, PLEASE DO! YOU WILL NOT BE DISAPPOINTED, I PROMISE! FAMILY OWNED... BUT NOT ONLY IS THE FOOD GOOD THE OWNERS WILL TREAT YOU LIKE FAMILY! I HAVE FOUND MY HOME AWAY FROM HOME FOR GREAT FOOD! EXCELLENT....SUPERB.....AMAZING!!!!!
TR
Travis Moore
Reasonably priced. The pizza was a little too burnt but overall it was great. I will probably order from Esquisito again in the future. Not bad at all. Service was wonderful. They treated me very nicely and listened very carefully to everything I said.
IK
Ike Evans
A nice little ma and pa shop, where we had a little kid offer to refill our drinks while the grown ups were too busy to take care of our table (it was really cute, actually). The garlic rolls were actually quite good, while the pizza was acceptable.
NI
Nicole Johnson
If I could give ZERO STARS I WOULD!!! Terrible service! Called two hours before close and they NEVER SHOWED UP! Stole money from us and never answered their phone! TERRIBLE PLACE AND PEOPLE! THEIFS!
A
A Private User
THE FOOD IS DELICIOUS IVE BEEN EATING THERE FOR 7 YEARS NEVER GETS OLD. THEY TREAT YOU LIKE FAMILY AND THE PIZZA BEST THING EVER TOTALLY RECOMMENDED (:
JO
John Canty
My wife, daughter and I love this restaurant. Order is always correct and food is good. People are very nice.
KE
Kevin Cruz
Esquisito Pizza best restaurant ever.
ER
Erika Greenway
They dont even deserve a star! This place sucks! They stole money from me and my husband!!
A
A Private User
The food and service was great! The only negative was that the place was a bit of a dive.
SA
Sam Devine
Really good pizza. Hand tossed crust and just a touch of spice in the sauce. Great find.
BR
bryan crossley
I ordered online and also left a message they never called me back to confirm my order
CU
Curtis Moffett
Best pizza weve had in a while. Looking forward to trying more from the menu.
DA
Dan Reed
Great pizza and reasonably priced. Good service.
KI
Kirsten VanFleet Struckmeyer
Had a calzone that had no ricotta cheese! None!
LA
LaDantee Brown
great food , and customer service
CH
Chris Villalobos
Excellent food! def. recommended
CA
Carlos mcnair
My spot
