Smallcakes Newport News

12515 Jefferson Ave #330, Newport News, VA 23602, USA

Address:	12515 Jefferson Ave #330, Newport News, VA 23602, USA
Phone:	+1 757-369-0890
Site:	peninsulasmallcakes.com
Rating:	4.1
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–5PM

Location

Photos 100

Reviews 21

Kami

APPALLING CUSTOMER SERVICE! Prior to leaving the comfort of my own home, I called the Smallcakes establishment to question if they offered gluten free cupcakes. To my excitement, the lady on the phone, Olivia, said they did have gluten free options. Having a tremendous craving for some cupcakes, I left 35 minutes before closing, and their business was 30 minutes away. In an attempt to not inconvenience their staff, I called again when I was about 10 minutes out to ask if it was okay if I arrived right upon closing. Olivia said it was okay, and that they were expecting my arrival. Right upon 8, which is when they close, I arrived at their location. However, their doors were locked! I peered into the building and saw two employees sitting at the counter on their cell phones! I tapped on the glass to receive their attention. They merely looked up from their phones and shook their heads at me. I pointed to my phone to reference that I called them, yet they still remained unresponsive, on their cell phones. Unfortunately, I drove 30 minutes out to their location only to receive no cupcakes, and TERRIBLE customer service. 10/10 WOULD NOT RECOMMEND!!!

Mita Wynne

So Ill start off as to why I gave two stars. I gave two stars because of the cupcakes themselves. The frosting tastes much like frosting you would find at Wal-Mart. It is beautifully displayed but extremely sugary and all around just not nearly as appealing as the way it looks. The second reason I gave a two; the cupcakes were sub-par around. For a shop that specializes in cupcakes I thoroughly expected the cupcakes to be awesome, but they fell very short. The cupcakes are standard cupcake prices, 3.50 a piece. The decor is decent its like a farmhouse ice cream shop. The employees are kinda meh, I have only come in twice but I feel uncomfortable talking to them as if Im inconveniencing them somehow. Overall, the shop isnt too bad but I gave it two stars because its main product was basically an expensive grocery store bakery cupcake.

Cheryl Winter

The 2 young girls working up front need a lot of training in customer service and appreciation! I explained that I was here to buy a half dozen different cupcakes and that I was trying them for the first time. I was planning on buying 4 dozen the following week for my co-workers for Christmas. So basically I was on a taste test. They were not helpful in explaining what kind they were, which were the reg. Cakes and which were daily specialty cakes. It didnt seem to matter if I came back. When I got them home, they came out of the tray holes and were all mixed up. They tasted OK, but the icings were like pure sugar! Needless to say, mostly because of customer service, or lack thereof, I will take my business over to Hampton.

Jessica Baraba

They have contests to win cupcakes that are very biased and not fair. They deleted my comment on their contest post. They also delete all negative reviews and comments so youll only see positive stuff. As a professional business you do not go back and forth with customers in the facebook comments explaining why you delete their comments which was not rude, offensive, or obscene. In fact my friend commented the same thing on a previous post which was not deleted. Clearly they are biased and a scheming company. Such a shame.

Mazal Sokol

I went there on the day it opened having heard that there would be free cake pops. In the end I bought myself a cupcake as well. As soon as I took the first bite I spit it out immeadiatly! The cupcakes icing was like eating raw sugar! The cupcake itself was really sugary too and I couldnt take another bite! And on top of all that they were expensive too. I asked for a refund, but they refused saying that it wasnt their fault I didnt like the cupcake!!!

Courtney Grefalda

Very cute establishment. Bought half a dozen.i really enjoyed the filling but wish there was a little more inside. The frosting is sweet but its a cupcake so of course it is. Not to dry and big enough to share! They also have daily specials. Im needing to go back and check those out!

Kenisha Futrell

The decor is super cute. The cashiers are so attentive and nice. All of the cupcakes are so fresh. I do recommend the red velvet cupcake and ths fat elvis ice cream. Everything was so delicious! I will be returning.

Rai Gaines

The lady at the counter was kind and very knowledgeable about the cupcakes the offer. As it was my first time visiting, she explained everything they sold. The cupcakes were most and very delicious!

Sean McDowell

These cupcakes are the best in town! The staff has always been friendly and professional everytime I visit. Great cupcakes and great customer service. And they have awesome ice cream!

Hollie McLean

I am an official addict to Small Cakes since visiting them in Williamsburg! Family Loves and we will be there biggest devoted fans ever, bye far the best cupcakes EVER!!

Stephanie Aceves

Smallcakes has some of the best ice cream Ive ever had! And the cupcakes are superb as well! This has definitely turned into my go to dessert shop.

Tina Parker

These are some of the best cupcakes Ive ever had. I also love the variety of cupcakes they have. My personal fave is the Boston Creme cupcake.

Toya Kirkley

Stop in instead of going to Sweet Frog. My son got a Pink chocolate cupcake and I got Maple bacon cheesecake ice cream. Omg amazing!!!

Tina Schnurr

Awesome cupcakes...not so great service. She seemed quite annoyed and bored. Anyways, the cupcake was great, so 4 Stars

Joshua Lassiter

The cupcakes are great! The only bad thing for me is not being able to catch specialty cupcakes before they sell out.

Jessica Williams

Amazing cupcakes, to die for ice cream, and the sweetest staff you could ask for. Best cupcake shop in Newport News.