Frostings
| Address: | 11331 W Broad St, Glen Allen, VA 23060, USA |
| Phone: | +1 804-360-2712 |
| Site: | frostingsva.com |
| Rating: | 3.7 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–5PM |
Location
Photos 45
Reviews 6
A
A Stokes
I will no longer use Frostings Bake Shop in Short Pump, VA for ANY of my parties or events ever AGAIN! Ive been using Frostings for 4 years now purchasing cupcakes and cakes for sorority events, birthdays, anniversaries, etc. When I ordered cupcakes, I never had issues with them. However, when they began making cakes, thats when the true issues began. The first cake I ordered was for my birthday. There were several things wrong with the cake. I then spoke with the owner and he gave me a gift card for the next purchase. That next cake was beautiful! So of course I thought it was a one time thing. Everyone has a bad day. I then ordered again and that cake was great! So then again, I order. With this last particular order, I shared that I wanted the same cake as #2 (beautiful cake) just different colors and a different topper. I always order in advance, pay in advance, send pictures to Frostings email with what I want, along with speaking with them via telephone and returning any calls with questions they may have. As I go to pick up my cake, it was horrific. Literally HALF the size of the cake I ordered last time. I asked the baker what happened, as that was not the cake I had ordered the last time. He shared that gluten free cakes sometimes need to be shaved or they dont rise and you get a smaller cake. One, thats not my problem as I paid $60 for a cake I could have done myself. The cake was so small the Rosettes had to be done in. DIME size compared the Silver dollar size on the previous one. The baker gave me 6 free cupcakes as I showed him the picture of the previous one. However I would need more than 6 cupcakes as the cake was literally HALF the size and I had to feed my guests. He shared that he couldnt approve of more than 6 and I would need to purchase the other 6 (an additional 20 dollars) and they would reevaluate the situation for a possible refund. As I was running out of time to get to my event 2 hours away, I purchased the other 6 because MORE stress on the day of the event was not gonna happen. I immediately sent pictures to those who seen the first cake, compared to this one. They were flabbergasted! They could not believe the difference in the cakes! I emailed the owner the pictures and shared my concern as this cake was suppose to be the center of the event and it was not even worthy of that title. A couple days later I received an email from the owner sharing that he was sorry and he would leave a gift card for 6 cupcakes at the front of the store for pick up. I share with him that I just wanted a refund due to the issues I had with this cake. I shared that the consistency of the cakes arent where they should be, especially because people are paying for pricey cakes. 2 out of the 4 cakes were NOT what I paid for in quality. The owner proceeded to share that he would not give me the refund of the cupcakes I came out of pocket for, and that a dozen cupcakes at 30 dollar value was enough. I was so shocked that he even thought I would want to use their business again. I will not want to use their business so why would I get an extra 6 cupcakes in place of my refund? The least he could do was give me a refund on the cupcakes I had to purchase to feed my guests. I am appalled at the customer service from this owner. The issue started with the baker noticing this cake was a lot smaller than the rest and continuing to give it to the decorator, who also noticed and didnt do anything about it. Then the owner not even helping the situation further with my request to receive my money back after years of locality to this company. I have sent countless people to this place, promoted it, and continued to use it for events with my name on it. This effects me due to my name being on events and the bakery that I am suppose to trust, not coming through adequately. I urge you all to not eat or order from this bakery due to their lack of consistency, customer service, and loyalty to their customers. #DoNotEatHere #FrostingsBakeShop
BE
Betty Holzwarth
I am very disturbed that you would change your policy for vegan cupcakes. My husband went there today after work to pick up some vegan cupcakes and now if one is vegan one must order 48hrs in advance. We will no longer buy cupcakes from you. Why is it that companies like you screw people who are vegan? People who are concerned about the environment and animal cruelty. Buying cruelty free should be on EVERYONEs fracking agenda. Instead you make it difficult for vegan to buy anything. I am sick of you mainstream murdering cruel people who refuse to do anything to prevent cruelty to animals. We will be taking our business elsewhere! Cary Town cupcakes does not do this to vegans! Companies who do not cater to vegans spend more money buying eggs and milk.........Milk has pus, lots of hormones, Antibiotics, fecal matter, and all kinds of non appetizing disgusting things in it, and eggs have salmonella! Vegan cupcakes have a far better taste. In fact, people who eat a vegan cupcake would not know the difference! YUM Oh, and do you realize some people have milk and egg allergies? If not, you need to do your research!
RO
Rob Pond
My girlfriend and I tried this place for the first time today and unfortunately we were both not impressed at all. The cupcake selection/variety was not very imaginative. The cupcakes we purchased were not only lopsided, but also very dry as well. It seems like a large space compared to other cupcake places we have visited, but this is wasted since there are no tables and no beverages served here to complete the package. We gave it a try because I had heard good things/hype at one point about it. Wondering if maybe its under new ownership, new management, or if changes were made because business has not been good.
AM
Amanda Seeman
Great cupcakes but every time I go in there, the associates dont engage with you at all. Also, TERRIBLE hours for a dessert shop - they close way too early (especially no extended hours for the weekend). Regardless, I understand the hours being how they are, though it frustrates me so, and their cupcakes are amazing! Poor customer service is definitely worthy if losing a star, though...
DE
DeeAnne Starks
Very disappointed that I wasted my time coming by the store in advance and asking if I needed to place an order for 12 dozen cupcakes to take to various clients. I was told if they were assorted that I did not have to place an order. I took the next day off to pick them up and deliver them to my clients and was told that I need to place an order at least two days in advance.
A
A Private User
Kind of disappointed with our sons birthday cupcakes. The decoration was a little of a let down with how the lettering laid limp on the individual cupcakes. They hardly had any sprinkles and it was almost like an after thought with our cupcakes :( I will however say that the red velvet cupcakes is what you would expect one to taste like, very yummy and not overpowering.
