Address: | 806 Nissan Dr, Smyrna, TN 37167, USA |
Phone: | +1 615-459-3004 |
Site: | baskinrobbins.com |
Rating: | 2 |
Working: | Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours |
KA
Kara Treadway
Went here before I had to go to class and was almost late because of how long I had to wait for one drink. While waiting at the window they didnt even have my order at all and had to ask me what it was even though I got a total at the speaker. Waited at the window for a good 7 minutes while watching one of the employees shove a donut in her mouth while making drinks for drive thru and didnt wash her hands at all and just kept making things. After I was still waiting at the window they told me to pull up because the employee was pouring my drink in the cup and would meet me at the end of the building. Waited at the end of the building for around 5 more minutes. When he finally brought my drink out it looked nothing like the cappuccino blast I had ordered so I asked what that was and he claimed it to be what I ordered but I didnt care since I was already going to be late for class. When I pulled off and finally took a sip of the drink I was disgusted. Im not fibbing about this, but it tasted like straight sugar milk. Or the half and half creamer you put in coffee. I couldnt even drink it with how sweet it was. It was like drinking straight sugar. I had to just throw it away. Also when I tried to call to talk to a manager multiple times no one would answer and one of the times the answered and then hung up to just stop the ringing. Very disappointed with this place considering how new it is. It was horrible overall and will never go back.
SU
Suzy Wright
Wow!! THE WORST service Ive ever encountered. I walked in at 7pm with my kids to get an ice cream cone. A simple 1 scoop ice cream cone. We didnt get our 2 simple ice cream cones until 7:15pm There were employees working and not one acknowledged me. I stood there for 10 minutes waiting.. a guy walked in behind me and was served before me. Another couple walked in and were greeted. So that was frustrating. there were 2 employees just standing around and I said can yall please take my order. The couple behind me got their shakes before I got my simple ice cream cones. I dont get it. Its not that hard to say hello to someone and explain to them youre busy or call over to the employees standing around to help. The tables were a sticky mess.
RO
Robert Burnham
Not sure on the negative reviews. Its nice inside and service has been good. Go with my kids once or twice every few weeks. Stays pretty busy so a couple of times a table or two needed to be cleaned but nothing out of the ordinary.
DO
Doug Kristin
Update your website. You are not open 24 hours a day, you close at 10pm just like every other baskin-robbins. We drove all the way from Murfreesboro at 11 oclock only to discover your web site is completely inaccurate.
JE
Jeremiah Moody
Not open 24 hrs like they say. At 9:30 the shop is all but totally shut down. They made sure we knew that asking for a waffle cone was a major issue. We just gave up and left.
PI
Pisanarama
I purchased a single dip cone and the ice cream in it was full of nasty frost chunks from the side of the freezer or something. A sticky Foul Place in my opinion
AL
ali taylor
Very disappointed, I came at 940 and they close at 10, but they were already closed. Wouldnt give them any stars
JU
Justin Morris
They never have the ice cream I like in a quart. They even say its their most popular ice cream.
SO
Sonia Gers
Says open til 10, lobby closed at 9:40.
ME
Meli Kuchelly
Was NOT open 24 hours as website states
MI
Michael Turner
I get the ice cream so yeah its cool
HE
Heidi Fuchcar
Long line for just a cup of coffee.
KA
Karla Cuevas
Very clean and very good
SA
satish r
Nice icecream options.
AU
Autumn Swindle
Friendly service
DY
Dylan Geerts
Good ice cream
JO
Jonathan Bellows
So so