Address: | 279 N Ballston Ave, Scotia, NY 12302, USA |
Phone: | +1 518-372-4668 |
Rating: | 3.1 |
Working: | 11AM–9PM 11AM–9PM 11AM–9PM 11AM–9PM 11AM–10PM 11AM–10PM 12–8PM |
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Felice F
this is the closest gluten-free pizza place to my house. by about 25 minutes.while i found the pizza to be quite tasty (and a good g-f pizza is hard to find!) i have consistently found the service to be atrocious!on three occasions i have ordered a pizza from here. all three were more than a let down as far as service is concerned.on the phone the girl (who has always answered and always manned register) was downright rude. and the wait is consistently about 20 -30 minutes longer than stated... which was already stated to be between 45 minutes to an hour.let the record show that i would not mind the wait if it was stated beforehand AND if the service was not so horrible and the one rude girl GONE.done. NEVER going back! (though i may send a friend to order/pick up a pizza for me under their name.) consistently awesome tasting pizza. consistently horrible service. i will not bore anyone with the details, they would give away my usual order and then i would really never again get a good pizza from them...***UPDATE***had a friend call in an order for me which they have just picked up... the wait was a smidgeon longer than stated, but only by 5 minutes, which is well within an acceptable range!the guy who picked up the phone & took the order (though not very knowledgeable) was very polite... the pizza tastes almost as good as ever... a little bland, but still good... overall, it looks like the secret for success is getting rid of the beastly girl (really a pretty young thing - just so very angry/sour/witchy) who usually takes the orders!
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Z Zim
I dont know why we do it to ourselves only for each and every time to be disappointed by our expectations of our food arriving by the specified time provided by the establishment and the food arriving as ordered. Each time my family orders, someones food (calzone/pizza) is burnt on the bottom, it arrives cold (which there is no time-savings in ordering out, when you have to reheat EVERYTHING), and the professionalism is quite lacking, even why trying to place an order, or follow up when an order when it still hasnt arrived and it is well past the time promised. I have even called at one point to speak with the owner, Bob, who was extremely rude and defensive of his establishments wrong doings and my dismay of the poor service. As local residents, we try to give back to our community’s establishments, and on several occasions have banned ordering from here for months at a time, and each time we give it another attempt, we shake our heads and wish we had continued to go elsewhere. If we are one family experiencing consistency in issues with our orders, I cant imagine that it doesnt happen to a lot more folks who simply are not taking the time to provide their feedback, so others can avoid such dissatisfaction.
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Katherine Grimard
The only thing that kept this from being 1 star was the Baked Ziti was a huge portion with reasonably average flavor. However, the garlic bread was burnt and crushed. The bag was so poorly packed with the heaviest items on top. Spaghetti on top of garlic bread, that then tipped over and dripped into the other food and burnt me when I took it out of the bag. To make matters worse when I called to complain they were rude and trying to rationalize the condition food arrived in. They offered a discount on my next order, I am not sure how much but I wont be getting delivery from them again. Just too many other places I can order from that I know take better care with my delivery.
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A Private User
Almost everytime i have ordered from this place it takes a ton longer than they say. I kept ordering bc the pizza is good but by far worst customer service ever. The last time i ordered there they said 45 mins. I had a meeting to get to and it didnt arrive until almost an hour and a half. I called 2 times and was told he will be there in 5 mins. No way showed up 15 mins later and when i said my pizza should be free the delivery girl said write down your name n number my boyfriend is the owner he will call you. Never did get that call. Viscos is just as good and their staff cares about people....go there or san souci first
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Nola Robinson
When I stopped to get a couple slices yesterday, the pizza looked old or burnt or both. I had to ask if it was plain, because it was hard to tell, but i was so hungry i said whatever. The kid gets my 2 slices, and when i went to pay for it, they said that theres a $20 minimum to use a debit/credit card!!! Are you f***ing kidding me?! $20?! They have the nerve to have ATM inside like I should pay bank fees to take out money for old, burnt, indistinguishable pizza. I told them to keep the food and left. Went up the street to another pizza spot. NEVER AGAIN.
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A Private User
Does not deserve 1 Star. The last two times I have ordered from there, the woman answering the phone was consistently rude, short and inattentive. Pizzas crust/dough is salty and subpar at best. Attempted to place a large order, starting off with 50 wings tonight, they wouldnt split it into three different kinds; told me to order 4 single dozens, receiving 2 wings less for 4 dollars more. Heck no! Taking my business elsewhere. How the heck can you guys run a business like that? Overrated. Horrifically Staffed. Unacceptable.
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A Private User
The sauce that is used is unlike the other pizza shops around. The flavors are wonderful, we tried this pizza for the first time four + years ago when we purchased out home nearby and have been loyal customers since. Wings are very tastey only place we buy takeout pizza and wings. The price is great and the value well worth. You save ten magnets and you get a pizza, already 15 are on my fridge. Over the years I have since turned 20 magnets.
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Lauren Elizabeth
We recently moved, and ordered out on the first night we got in. The service was fast for a Saturday night; 30 minutes, and our food was hot, and delicious. We received everything we ordered, and the delivery person was very pleasant. The pizza was good, and the wings were very saucy, and hot, maybe a tad over cooked, but still very enjoyable. We will be ordering from them again.
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A Private User
I have been here several times and the pizza is so inconsistant! The first time is was raw then the second time it was burnt! Prices are outrageously expensive for what you are getting and the annoying teenager constantly behind the counter always screw up my order! Hire help for their customer service, not bc you can get high school idiots cheaply.
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Shelby Miller
Very inconsistent. Last night we had a pizza that was completely burnt on the bottom. I would have rather waited 30 more minutes for a new one instead of wasting money on a pizza we wont eat. Which is a shame because the pizza can be really delicious....but customer service and consistency means more to me.
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Brendan Swider
Love their pizza. Wings were crispy and well coated in sauce (despite being a little on the small side). Service is quick and friendly. I appreciate the magnet received from each order which can be traded in for a free 12 cut after collecting 10. Prices are slightly on the higher side, but still reasonable.