Grill King
| Address: | 10442 Harlem Ave, Palos Hills, IL 60465, USA |
| Phone: | +1 708-233-3700 |
| Site: | grillkingpaloshills.com |
| Rating: | 3.9 |
| Working: | 10AM–12AM 10AM–12AM 10AM–12AM 10AM–12AM 10AM–2AM 10AM–2AM 10AM–12AM |
Location
Photos 9
Reviews 9
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Sam Cook
If I could give this place 0 stars I absolutely would!! I came in here a few weeks ago with a co worker for lunch and thought the food would be fairly good. We have our order taken by a Mexican guy that was very hard to understand. We ordered the hot dog special and chicken strip meal and it was disgusting! First off the chicken strips were WAY overcooked. They were literally black. Then came the hot dogs. I have no idea how on Gods green earth they thought the hots dogs I were served were acceptable. Two of the buns were rock hard and one was so moist it was like they literally dipped it in water. HOW IS THAT EVEN POSSIBLE!! The dogs themselves were almost pale white like theyve been sitting out for hours. It was a complete mess the toppings looked like they were old the tomatoe was withered and the peppers smelled funny. Even the fries were terrible. Stale and full of grease. I couldnt eat it I was sick just looking at it. I very politely told the cashier that I would like to speak to the manager. I try to explain to the older woman, again very hard to understand as she did not speak English very well, that my food was unacceptable and that I would like a refund. She rolls her eyes at me and just walks away muttering something under her breath. She was the absolute rudest and most disrespectful person I have ever dealt with. Thank fully I was able to get my money back but by that time our lunch break was nearly over and didnt have time to go anyplace else so I went back to work hungry and irritated. I will never even step foot within a 5 mile radius of this place ever again! Im surprised they havent been shut down by the health department yet. I wholeheartedly do NOT recommend.
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Jonathan kamba
Im going to start off by saying the food was excellent before the new management took over, I never had a bad meal from this place prior or bad service.....now with new management I have been here 3 times, first time was a 4 pcs. Tender meal, chicken was overcooked and tough....I talked to the owner/manager, not sure about this and he said he cuts and breads the chicken and would fix it, frys are bad...second visit I ordered the chicken teriyaki sandwich and it was great, again frys are no good....third visit I ordered the 4 pcs. Tender meal, chicken was better but tough like its over cooked, again frys no good and soggy...they had small shoestring frys before that were great what happened???? The service Is polite being I found out the owners brother was running the register, and he was great, but great service with poor food will not get my business again... I feel like this place was good at one point then new management came in and lowered their food quality to make a few bucks.....I wont give up but Im Leary...and I will add that as I was waiting for my food I saw the cook take gyros off the spit and put it on the flat top grill???? Really?? The spit cooks it not a flat top with grease poured on it...UPDATE...I called with my complaint and the owner told me he needed to change the grease in the fryers and will do it tomorrow and will take care of me???? So I was served a meal today for 9 dollars with old oil that he knew needed to be changed, but if you say something they will change the oil?? Staying away from this place...I would advise everyone to do so also...
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Melissa Basa
The food was ok but the customer service was absolutely horrible I called in and someone answered and then must have set the phone on the counter while he proceeded to talk to someone else about how he didnt want to take a delivery and was talking about me while I could hear everything they were saying.. Then a different guy picked up the phone and said that the delivery man was no longer there... Even tho they are suppose to be delivering until a little before 2am.... Another time I called I said I wanted to place a delivery and they didnt seem like they knew what they were doing and put me on hold for almost 20 mins then after they picked up told me they couldnt do deliveries they should not be running a buinsness that offers deliveries if they do not do them and if I was the owner I would fire everyone who works there they are lazy
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Deanna Bostic
Ive been ordering food for years from them. 2 different owners. The experience I had tonight was like no other! The guy who took my order couldnt even enter a credit card properly. Took me FOREVER for him to get the order. I received a call from the delivery driver. He was lost. Told me the guy who took the order "DEFINITELY did something wrong!" I received my order and was missing 3 sides of fries. I called and was told by whoever answered the phone and the cook I was wrong. I was told fries didnt come with my hotdogs...theyve ALWAYS come with them. Didnt get them with my chicken philly or the grilled cheese that I SPECIFICALLY asked for fries with(my daughter is really picky). They continuasly argued with me until I hung up. Good food but...sadly...Poor CUSTOMER SERVICE AND COMMON SENSE! I will NEVER order from them again!!!!!!
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Remi Manwar
I was told by a friend that Grill King is now under new ownership. I went back to give it another try and oh boy, I cant stop myself from going back. I first gave the Philly Steak a try, the next day I tried the Buffalo Chicken Philly and I had the Gyro dinner over the weekend. Its now a family owned business which Sam the new owner & his wife introduced themselves to me and were very professional and polite. They knew they were taking over a location that was mismanaged but, very optimistic and determined to win all the patrons back.
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Sierra Harris
Me my mom and aunt order three cheese burger with fries and the fries were nice and crispy the burger was nice and juicy and it just had a over all good taste I would and will recommend my family and anyone else to go get something from grill king that was on of the best burgers I have ever had I would put a cheese burger from grill king,s up against one another good burger place and grill kings would so anybody thats never ate from they dont know what they are missing its that GOOD!!!!!!!!!!!!!!!!
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John Hindel
I had the gyros and the price was right, the quality and quantity were good. They are not serving "KRONOS" gyros but whatever the brand it was good. But having gyros since the 70s I have had very good and very bad gyros. On a 1 through 10 scale I would give a 7 only because the best gyros are manufactured by Kronos. So the flavor is not quite there. No fault of "Grill King".
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Tatiana Hayden
By me being transgender its a lot of disrespectful things going on in here like the name calling like me waiting on my food for 1hour when I order delivery which is very upsetting and I recommend no one eat from them at all really bad people who just would take your money and reheat your food up its really sad
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Diya A
All I want to say is the Philly steak is the best sandwich I have ever tasted!!! Unbelievable food and great service... I will definitely come back and refer a friend to come and eat.. I stop by at 1:30 AM thinking they will be closed and surprisingly they stay open till 2 a.m. on the weekends...
