White Castle
| Address: | 1620 Camp Jackson Rd, Cahokia, IL 62206, USA |
| Phone: | +1 618-337-0495 |
| Site: | whitecastle.com |
| Rating: | 3.2 |
| Working: | Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours |
Location
Photos 59
Reviews 42
TH
The TaTa Kid
HORRIBLE!!!!! Register takes my order for 6 instead of the twelve sandwiches we ordered. Then swipes my card a second time to pay for the 6 shorted sliders. Then hands us our bag, tells us to have a good day. This is after a 20 minute wait in the drive-thru. Fifteen miles down the road we discover, guess what? ONLY 6 sandwiches!! I call. Get the assistant manager. She blames it on the cashier, that i wasnt given a second bag. Told me that she was leaving a message for the GM to call me when she came in at 2 pm. Well, its niw 4:04 pm. No call back and they wont answer my phone calls. Not to mention, the fries were so hard we couldnt eat half of them, and the 6 sliders we did get were soggy. But thanks for giving us one slider with 2 patties! Lol. #Neveragain #horribleservice #disrespectful
D
D W
There is this dark, heavy black female manager who may be the blame for poor service. Shes a cruel, sly person who may have helped to get rid of that nice boy posted about earlier. She got a nice girl fired earlier for $17 and some change I think, too. Told you, she get the staff into making fun of stuff...frequently. She constantly jokes about me and kids on bikes through whispers. This is why service is back to being bad. Employees know she dirty and the white bosses ignore it. Maybe me and the bike boys should think about bringing more light to her....management style.
CH
Charles Towell
I dont even want to put one star on here. We went thur the drive thru and was told 7 minute wait on fresh hamburgers so i said ok. Waited 20 mins. Paid for food and got our drinks. 5 mins after getting drinks he says 2 mins. I left because i was late for work. So 22 dollars for two sodas and being late for work. Also the guy smiles and laughs at us as we drive off. I call and the lady starts arguing back at me.
JA
JAZMINE SCOTT
Team member 379 Was a rude cashier she gave attitude and was not friendly at all. She obviously didnt want to be there and didnt care who she took her anger out of. Very disrespectful, this was my first time at White Castle and Im not impressed I probably wont be going to another one ever again due to this experience
DA
darrell elisaia
Great food horrible customer service. The cashier was talking another employee while i was ordering and i had to repeat my order 5 times before they got it right. Upon paying the cashier at the window was very rude and had an attitude. Horrible service. Doesnt even deserve a full star. I rate it half star.
JE
Jeffrey Luster
Fast and friendly service, lost a star because they ran out of almost everything and this was last Friday. Though I have to admit the gentleman working the drive thru was very professional and managed to get me to try eating out of my comfort zone and I liked it.
JO
Jose Hance
the customer service was just rude. The hamburgers looked like a burnt dried out cookie. when you ask a customer if they want condiments, you dont say " you want ketchup or anything"? im a new yorker and grew up on whit castle and this was a huge disappointment.
BR
Breanna Robertson
I ordered chicken sliders and fries. There was plastic in my chicken slider and hair in my fries. Normally, I wouldnt leave negative reviews, but that is just disgusting. Im very very dissatisfied with what happened.
AS
Asiatic Moorish American H.B.M
White castles service suck their employees after nasty they dont wear gloves and they very slow with orders and their dining area is never clean also they talk like its not a place puff business. #BADSERVICE
GA
Gage Moore
Place is ok. People werent very hospitable. I stood in line looking around for five minutes or so before someone said anything to me.
EV
Evan Carril
They were very slow. Sat in the drive thru for twenty minutes. As high as they prices is it should be faster than that.
JA
Jason Edwards
Most horrible food I ever had old burnt and plain NASTY NASTY NASTY! I will be calling corporate Asap!
PA
Pamela Edgar
The good is hot when I received it; the drive-thru Id fast, and the crew members are very courteous.
SA
Sandra Carroll
Unfortunately it in a Bad Area. Lately there have been attempted robberies aginst customers there
WI
William ware
They are sooo slow. I was waiting in the drive thru waiting to place an order for 22 minutes
TH
The Who Blackmore
No napkins in my to go order, how piss poor of white castle. I wont be back either.
JO
John
Get sick pretty much every time i eat there. Better off going somewhere else.
MA
Marsha Touchette
Food was fresh however drive thru was really slow. Was there at 11:45 p.m.
DA
Dawna Green
Waited 20 min for smoothies they were good but not that good...
DI
Dina Shepherd
15 minutes for a shake and 3 fish. Shake didnt taste right.
SH
Shelly Huffine
Staff was rude, white castles were very soggy
CR
Cris Williams
Regular White Castle.... nothing more.
WI
Willie B Hadley Jr
Excellent food and courteous staff!
JU
Justim Mann
It took 45 mins to get my food
AN
Anita Johnson
Need help for breakfast slow
JE
Jerri Laubenthal
Great customer experience!
JE
Jeff Daggett
Great food, so-so service.
TO
Tommy Fenton
Good service, good food.
RO
RONNY ALLEN
Good good service slow
DE
DeMarco/Victoria Scott
Good food fast service
MA
Mark Keller
Good hours fresh food
SE
Sean Cook
Love white castle
BI
Billy Ray
It SUCKED!!!!!!
TY
Tyran Hardin
Good Restaurant
MA
Marketia Smith
Take too long
DA
Dawn Rouggly
Slow service
HE
Heather Barnhart
Great food
MI
MICHELE CARTER
I love it
LI
Linda Johnson
Love it
RE
Regina Pearson-Robinson
Love it
RE
Regina Robonson
Love it
TI
Tiffany Ware
Great
