IHOP

Reviews 5

SU

Suzanne Felder

I called in an order after getting off work Monday morning , the person that took my order said it would be ready in 15 minutes, I arrived there because I was near by I sat in my car about 10 minutes in the parking lot, after that I got out to go in for my to go order, one of the waitresses asked did I call in an order and asked my name , I told her yes and gave my name, so I decided to sit on the bench by the door, waiting for her to get my order, I waited and waited every bit of about 25 minutes after the 15 minutes that I was quoted, I was busy looking out the windows at people and cars passing by and what have you to keep from falling asleep after working a 12 hour night shift. When I looked up at the cash register area where they take your order, I noticed a bag of food just sitting there for maybe 15 minutes, so in my mind I said this is taking way too long, let me ask them how much longer would it be for my order, so when I approached the desk and asked, one of the females said, how long will it be for what, I said for my call in order, the female said she was going to check on, so she was like whats your name , gave my name again, she turned around where the bag was sitting with the food and said it looks like its right here, I said that I been waiting all this time and that bag been sitting there all this time, she began to apologize and said , I can have them to remake it for you, long story short, I am so happy that I am a changed person because everything in me wanted to just turn that place upside down, and I thank God for changing my life, but with that being said, I will never, ever, ever, as long as I am in my conscious mind visit this restaurant again in my life, I felt like the treatment was unjust and very unprofessional, and believe me,I have told all of my friends and family to never patronize them as well, people forget when you are paying your hard earned money, professionalism goes along way, i rated it a 1 but there shohld be a way to rate an 0, first impressions are lasting

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MO

Model Family

I showed the email on my phone for a free rooty jr. breakfast.Once our food was given to us our server NEVER came back. I had to ask several servers if they had seen her.There was a party (25-30) of teens (ages 16-20) who were seated.This crowd was very loud,disruptive, singing and standing and never were they approached to request they respect the other diners and settle down.Once I was finally able to track down our server she said she needed to go to the manager to have her adjust the ticket for my sons free meal and the two other kids meal which were free since we dined before 10.The server came back and said manager refused to do either.I went to the manger myself. I was informed by the manager that she would not comp my sons meal because the email had to printed. I have received these emails be fore and never have I printed them. The server also didnt mention that while taking our order. Then the manager insisted it was after 10 so kids meals were no longer free. My receipt clearly said 9:21 which tells me she didnt bother to look before denying the server. Eventually the two kids meals were comp but my sons birthday meal was not and that expired that night.The manager was very nonchalant and her demeanor definitely rubbed us the wrong way. As a manager she should have seen the bigger picture in providing customer service over a meal that cost less than $10. Ive never had these issues with the previous manager. This has cost you a frequent visiting family. UPDATE: After writing in to IHOP via website on 3/19 I received a response on 3/20 from the project manager/supervisor for IHOP. Apologizing for the incident and insuring me is was in fact handled incorrectly. I received a meal pass in the mail shortly after for a free meal and drink. Not sure if I will be visiting this location again but glad management is handling the complaint.

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BR

Bre Raquel Dalton

Dont work here let alone eat here. Today is the day after a month of working that I had to call it quits and walk out. If you are plannimg on working here Kathy is VERY unprofessional she wil ltalk poorly about guest and their children disabled or healthy as well as employees and gossip with the servers like a 50 year old teenager. I am pregnant and expressed I couldnt work overnight and she threatened my job when I refused to work overnight. She seats her favorite employees so if you are new dont expect to make any money. The employees are mostly freshly graduated highschool children who are cliqued up and bully or demean other employees as well as guest who seem "out of place" just like Kathy. Be mindful your servers also EAT FOOD or "taste" food off your plates, bring out food i.e. pancakes, country fried steaks, omlettes you name it that they handle or touch with their bare hands, and food that is cool to the touch that sits in the window is placed in a microwave sitting next to the syrup machine. The servers rarely wash their hands after playing in each others hair apply makeup BY YOUR FOOD....the list goes on. I had enough and quit. Its a wonder how they have a 100% on inspection with how unhygenic a good portion of their servers are. Come at your own risk.

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TI

Timothy Toney

Ate here breakfast 10/30/2016. Food was good as Normal. Service not so much. We beat the crowd for breakfast so seated immediately. Table wasnt even wiped down. Had to wait on that and then waited another 5 min for someone to take our drink order. Our server seemed new. We didnt think she had waited many tables. She continually prebused all around out table while we ate. So the most stupid part is she brings us our check. They quit taking payment at the table while back. They keep swapping back and forth on where payment will be taken. So today we get the check at the table and went to pay up front. A guy was waiting to pickup his to go order and he had to ask someone to pay for it so he could pick it up. So i assume the girl that took his money will take mine.. No she said i have to find your server to check you out.. Really? She doesnt even know the girl and asks me what she looks like. I didnt really pay that much attention to describe her. So why not just take payment at the table? They were very slow and unorganized. I will be speaking to the general manager.

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T Reimer

Ive worked as a server so I canmake lots of allowances when circumstances exist. They didnt here. We arrived at 5 on Friday and there were only 3 other tables seated. We needed a table for a wheelchair plus the highchair for a 2 yr old. Had to ask 3 times for the highchair and they still tried to seat us at a booth! Took almost 20 minutes to get our food order placed (pancakes for 3 adults, chicken tenders and grilled cheese for the kids), took 40 minutes to get our food and then they forgot the grilled cheese. Another 20 minutes and by that time we were ready to leave. Another 10 minutes to get the to-go boxes. I usually tip 15-20% for good service, 25-30% for great service. I tipped $5 and was told by my guests I was overtipping!

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