Address: | 1203 Sunrise Plaza Dr, Clermont, FL 34714, USA |
Phone: | +1 352-242-0567 |
Site: | hurricanewings.com |
Rating: | 3.7 |
Working: | 11AM–12AM 11AM–12AM 11AM–12AM 11AM–12AM 11AM–1AM 11AM–1AM 11AM–12AM |
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Genevieve Cacioppo
EVERYTIME Ive gotten carryout (3 times) or dine in (1 occasion) my order has arrived incorrect. Its frustrating because I love their wings, but even when I specify exactly what I want it continues to be incorrect when I receive it. In my carryout experiences they have been kind and willing to fix the order right away... Although it would be great if it would be correct in the first place... But, my dine in experience was AWFUL the waitress was flat out rude. I asked for boneless wings and when she brought bone in wings I kindly said. "Im sorry I thought I ordered boneless" her response? "No you didnt, but Ill get that anyway" in a very annoyed tone. When she brought them back she shoved them onto the corner of my table without saying a word and walked away. Also forgot my ranch which we had to ask another server for because she was nowhere to be found for 10+ min. All the while no refills, no check in, and rude glares and attitude when she approached the table. VERY disappointed with my experiences here especially because I truly like their food... Only ONE time has the manager discounted me for their mistakes. I continue to order carryout thinking maybe they will get it right if I talk slow and make sure they hear exactly what I order, and yet again tonight I check my order before I leave and its incorrect as well as missing items. Disappointment after disappointment here... Will be trying to find some new wings around town
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Scott L.
I live nearby and put off trying it due to the bad reviews (mostly service) but a friend wanted to go so we gave it a shot. The food was good and the service was OK so we returned again tonight (Saturday) and experienced quite possibly the worst service I have ever received - or not received I guess. Bar seating was offered by the hostess, both bartenders ignored - literally not looking at us for 10 minutes. When the female bartender approached she immediately made an excuse that "thats why everyone has to wait, its busy" while giving my friend the most disrespectful look. Her body language was atrocious. Ive see busy, this was not 10 minute ignore us busy. The food was good when we finally received it but no offers or even eye contact about drink refills or how is the food. Finally we had to flag the male bartender for a box and the check, while the female bartender was draped over the point of sale talking ... the male bartender had to bring us the check after we waited for another 5 minutes while she never budged. We didnt leave a tip and she screamed out at us while we were walking across the parking lot "thank you and have a good evening!" How clueless can you be! Maybe do your job and dont ignore/disrespect your customers and youll receive a tip. Its unfortunate the cook staff gets shafted tips due to her - any manager worth their salt would fire such a liability immediately,
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Jeremy Damian
Two things you should never have to do at a restaurant: go find your server for a refill, and flag them down (after they walk right by your table 8 minutes after dropping off the check) in order to pay your bill. We honestly could have walked right out without paying because our server seemed to completely forget that we were there. The food was good, though we never got the fries we ordered and had to ask that it be removed from the check. The service was ridiculous - almost 10 minutes to come get a drink order, another 10 to take the food order, never came to check up after the food came until well after we were done in order to drop off the check. If it was busy, wed understand the wait, but it wasnt and there were plenty of servers so she wasnt overloaded with tables. We will not be back and will be letting friends know not to waste their time.
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H Neil M
Wow! I went here a few times a couple of years ago when they first opened, and havent been back. It was that unimpressive. Today, I stopped in on a whim, and boy, have I been missing out! I had big, plump wings, cooked very crispy, yet still moist inside. They not only have a great sauce selection, but they have a sauce bar with sampling cups & those tiny tasting spoons, so that you can find just the right sauce (and amount) for your own taste. My server, Victoria, who was terrific, took me over to the sauce bar and helped me make my selection. She was Johnny-on-the spot with everything I needed, usually before I even asked, and once before I even knew I needed it (extra wet naps!). Good food, of good quality, properly prepared, and served by warm, friendly, well-trained people, at a fair price? YES, PLEASE!
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Dante Delamorte
The restaurant has nothing to offer, its easy to make food topped with sauces and spices. Television & alcohol is literally the only other attractions besides the greasy food. Chances are if you send a item back its the same item just remade.And if you talk to the staff and managers,you will notice a huge difference between blue collar and corporate money hungry.I would never recommend this place its a bar with food thats it, even the decorations dont make sense.I suggest Orlandos "Sloppy tacos restaurant" or a actual family restaurant. Also, tip for locals after talking to workers dont apply here, the get lied to,take hour cuts,and the regular verbal abuse. Honestly its a terd in a remodeled building.
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Ashley L
Not really a fan of this place we were sat at a table and we were there for about 10 mins with one server coming by to say she will be right with us and she never came back. I had to talk to the hosted asking to see the manager and never got to see him. I was so hungry I just wanted food, so they got another server to take care of us and she seemed so upset to serve us. Im not sure what was going on but the server only had 3 tables and she had been really weeded. If these servers cant handle casual service then this restaurant is at a bad path. Wont be coming back again the food was okay but the service is absolutely horrible.
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Nell WHEELER
The food was great but our waiter was awful! It wasnt a busy night at all, but he was not attentive, checked on us only once because he caught me glaring at him and never came back to the table to get the money for the bill. We are tucked all the way in the back in a corner but the other staff was extremely attentive to their patrons. We were visiting from out of town and went on the suggestion of a friend who later told me she had the same thing happen to her at both locations. While I would visit because of the food; they really should get their staff in order.
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ERIC Schlussel
This was my second time dining here and it wasnt as good as the first time. My sons pulled pork burger had very little pulled pork on it. Two of us had the wings, one was missing the ranch and the other was missing the carrots and celery. Both were supposed to be spicy and they were not. We had a late lunch, so the restaurant was not very busy. Service was a bit on the slow side and refills eventually arrived. I hope they havent started to cut corners to save money. I will give Hurricane Grill a least one more try.