Panera Bread
| Address: | 5100 Commons Dr, Rocklin, CA 95677, USA |
| Phone: | +1 916-652-7819 |
| Site: | panerabread.com |
| Rating: | 3.9 |
| Working: | 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 7AM–10PM |
Location
Photos 100
Reviews 8
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kirkado
This is the worst Panera location anywhere.. Their order on-line and Rapid Pick Up is broken and their customer service is nonexistent. I have used their order on line three times and each time was a failure, the last being the worst. Try #1 i order a selection of backers dozen bagels for a work meeting specifying bagels to be sliced .. I picked up the order, when we started to enjoy them at work i found the selection i ordered was not even close and also the bagels were not sliced. Try#2 Again another order for a work meeting. This time when i picked up after ordering 24 hrs ahead of time, the bagels were not ready, i i had to wait 10 mins.. After getting to work, the bagel selection was correct, they were sliced but the store left out on ordered container of cream cheese. Try#3 I placed an order 24 hours advance for several bakery items for family get together over Christmas. I had a schedule pickup at 4P.M. but called them to ask if order was ready to pick up early at 3P.M. They said no problem. When i arrived at the store to pick up my order,, Assistant manger handed me my order saying that 3 different bagel selections i ordered was not available and the bread i ordered was not available, over half the order was not available. Assistant manager litterley tried to hand me the order so he can go on with his business.. I said, wait I ordered this stuff 24 hours ago, what do you mean you dont have these items. He said, sorry weve been busty today and we sold out of everything.. WFT?? he didnt get it.. I asked for my money back.. he gave me a snarl look and hastily have me my refund. No offer to replace the order with something else or even to pick up the next morning.. And what is worst,, they didnt even tell me this when i called them asking to pic up my order early. I will never set foot in that store again.. The small mom and pop bakery, JDs will be getting my business for future bakery goods.
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Suzie Bigley
I normally love eating at Panera but this was by far my worst experience ever. The cashier told my sister that they were out of French Onion soup so she ordered Tomato and then the rest of us ordered, thinking we were okay since the cashier didnt say they were out of anything else. When we went to pick up our orders, we find out that they are all out of baguettes and instead of telling us this, they put chips on all of our plates. They also ran out of the baked potato soup I asked for and gave me chili without asking me first. They also had French Onion soup. The kitchen and the cashiers failed to talk to each other and I watched 4 other disgruntled customers have their orders completely changed because of items that ran out. The food also looked like it was thrown together. Even though it was only 7pm and they dont close until 10pm, they started cleaning up with a full restaurant which made it difficult to get refills or condiments. The cashier failed to swipe my dads Panera card and instead directed him to the website at the bottom of the receipt but my dad is 80 and hates computers, which is why he normally has the cashier swipe his card. Finally the trash and the dish bin were overflowing and we could barely fit our dishes in the bin. We should have left them on the table for the crew to clean up since it doesnt seem like they are competent enough to do the rest of their jobs. I will not be going back.
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Obey TheCommand
Drive through experience. There were no customers in the store so they were not busy. I was the only one in the drive through. I state this because the photos say a lot more. The food prep area was filthy. Stations overflowing with used, half made items. The floor was what shocked me the most though, like it had not been swept in a long while. I asked for no ice in my drink...got extra ice. Ok, no big deal, we all have our off days so I just ignore the error. They did not acknowledge me at the window until all the items were finished and bagged so I did not even know the cost until it was flashed on the screen 1 second before the window opened demanding the money...ok, I will look past that as well. I asked for a straw and they said it was in the bag. I get all the way home and 2 items of my 4 are wrong?! Thats 50% people....in any grading system that is failing! Oh...and the picture shows the bag after getting all the wrong food out of it. As you can see...no straw. And THAT is what prompted me to write the review. Poor listening skills. Poor cleanliness. Poor customer service. Poor follow through. Those are all things that can be redeemed. But no straw? Unforgivable.
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Tammy Duong
Ive been here three times now. First time was just a rapid pick up order and it was great! I got there and it was already on the shelf waiting for me. The order was exactly what I wanted. Second time was still really good and I went in to sit down and have my lunch before work. Third time was today (05/15/15) at 2:33PM. I arrived early and sat waiting. I waited 5 minutes after the time it was suppose to be out to say something. When I did, the girl that replied said "Oh, have a good day," as she handed me my food. No apology, no explanation. Rushed back to work because I was on my break and my order is wrong. I ordered a half salad and a half chipotle chicken panini. I received my half salad with a sandwich that looked like it had turkey, bacon, and some weird tart spread. One star for customer service and one star for the wrong order. I would understand if it was busy, but it was fairly dead at the time I was there.
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M Dow
I went back in here today and was told I had a free reward coffee did I want it because it was going to expire soon. I said sure Ill take the coffee then when I checked my receipt after I left they charged me for it. I called the manager and she said oh well next time you come in will give you a free coffee yeah right. I said I dont think so she said oh well bring the receipt in and will give you a refund thats doable.
AL
Alicia Alaniz
I always stop here on the weekends on my way to Kitten Central of Placer County to grab bagels for the volunteers. Mitchell has helped me a few times and is always friendly, helpful and accommodating. Definitely makes the visit pleasant and Ill always come back here because of the good service. Thanks guys! See you next time!
MI
Michael Donofrio
Never seen a Panera as poorly managed as this one. 15 minute wait in line. Asked if soup was ready. They said it was, but it was not. Had to substitute with two double toasted bagels. Waited another 20 minutes for those. Guess what? Came out barely toasted. My last time here was today. Manager was Alfonso. Horrible service.
DA
David Tourtillott
Food is always good. I enjoy the "You pick two" option and usual get soup and a sandwich. Indoor service is fast, the drive thru can be very slow in the evening. Ive had a few recent pickup orders be missing things, such a salad dressing, but they always make it right plus offer a treat for the "trouble".
