Address: | 4020 Victory Blvd, Portsmouth, VA 23701, USA |
Phone: | +1 757-465-0020 |
Site: | facebook.com |
Rating: | 4.1 |
Working: | 11:30AM–9:30PM 11:30AM–9:30PM 11:30AM–9:30PM 11:30AM–9:30PM 11:30AM–10:30PM 11:30AM–10PM 11:30AM–8:30PM |
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Cherie Wheeler
Yesterday evening was my 3rd time visiting. 1st experience was cool, 2nd experience was ok bc I LoVE white sauce with my Mexican cuisine and the owner lied and told me that they were out, so I told him I have to have white sauce then he switched up and said he had 1 to go cup left, then a lady came out and I told her how I was reluctant to order food bc of the white sauce situation and guess what? Within a minute she brought me 3 to go cups of white sauce. My experience last night was horrible bc the owner really showed how much of a penny pincher he is. As a business owner, I do understand the concept of business and managing costs in order to make a profit but I also understand the concept of customer service. For me, being stingy with something like sauce is ridiculous unless the customer is asking for a boatload of it. This review will be way too long if I list every single bad experience from last night so Ill share 2: 1) I asked for a small to go cup of red salsa for my fajitas and he tried to charge me $.99 for when we had ordered $50 worth of food and drinks already, 2) my husband paid with his card as we were leaving and of course he didnt leave a tip after the experience we had and tbe owner actually asked him "so the tip is 0?" Yes! Its $0! And we wont be spending anymore of our money here nor will we ne recommending that anyone else eat here.
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Tyler Quesnel
The meat was half decent, tender and moist, but lacking in variety and flavor. I was also disappointed in the apparent lack of corn tortillas and the expense of a side of guacamole, though it was decent guacamole. I thought my portion was somewhat small, and my soft burritos seemed to be about identical to my wifes enchiladas. Service was fast and responsive, but I would definitely be willing to wait for a little more time put in to the meal, not to mention probably would have bought another drink. Note that my listed cost is including a margarita and tip and no appetizer, totalling about $40 for two people. Dont expect anything like street tacos, fresh tortillas, baked enchiladas or meat varieties like carnitas, al pastor, lengua, cabeza, or even carne asada (available on a single special dish from what I saw). I would be willing to go back just to try some of the seafood dishes or the house special.
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Sassy Aquarius
My boyfriend and I visited VA yesterday and decided to stop and have a meal at this restaurant. We was pleased with the food, and the service wasnt to bad; however, I was very disappointed once I noticed how the customers were seated. We sat in a wall both, and my back was to the door, so I could not see the customers who came in, unless I turned around. My boyfriend brought it to my attention that the white people were being placed on one side of the restaurant, and blacks on the other. I thought maybe he was exaggerating, until I witnessed two additional black couples coming in, and one was placed behind us, and the other couple in front of us. Following a white couple who was placed on the opposite side of the restaurant. Needless to say, no tip was left, and we wont be visiting there again.... Not sure what the purpose of their placement was, but I didnt like it all all.
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Josh Hagerman
This place is horrible. Ive tried it twice by myself and once with my gf just to get a second opinion. I can see why they have a sign behind the counter saying if you take a bite out of anything you cant get a refund. The food portions are smaller than most Mexican places and everytime I eat here my stomach feels off and so did my girlfriends. The food is always over cooked, under cooked, seasoned improperly, or cold when you get it. The servers are nice, but the glasses always run empty and food takes to long to come out for what it is. I went today and it was my last time. I didnt even tip because of the lack luster everything. This place is a horrible sham of a Mexican joint. If you want good food with good portion sizes, servers, and all around everything better go to La Parrilla in suffolk. Its 20 minute away from this place, but youll love the experience so much more.
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joshua werts
Dont really want to complain but if it is what it is ...First I ask for margaritas on rocks ... Waiter tried to talk me in to pitcher but I refused but shouldve because I got 2... First one came with no salt and when asked if I could get glass with salt to pour over waiter told me I said no salt ..and said I cant get empty glass with salt... I dont recallhim askimg but why argue .. kept telling me he asked... FYI I like salt wouldnt have said no....came for lunch waiter wouldnt leave 2 white girls whole time ... just poor service all together and food was average ..check comes with no total ohh on last thing my second margarita he just made another one in same glass so no salt again...since Im going on salsa has been sitting out whole time Im here uncoverd... I wont ever come back...no total on bill
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Brianna Gonzales
Updated: we have supported this family business many many years! We have had multiple birthday parties here and brought them a lot of business.... Unfortunately we have stopped coming here. We hosted a birthday party here called ahead and everything we brought 15+ people everyone purchasing a dinner item and the waitress would not refill our cups unless we paid $1 each refill for each basket of chips. I explained to her that we have had multiple parties here and never had to pay for chips she refused to listen to me. Once we got to the register the owners wife fought with us over this and would not budge. We refuse to support them any longer. They lost a ton of service over a few dollars worth of chips. Thats unfortunate. Plaza Azteca is our only go to mexican restaurant now.
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Antoine Adams
Horrible customer service both times I tried this restaurant! Waiter was extremely rude! I ordered nachos with chicken, steak, and shrimp. I literally took 2 bites of my food and realized there wasnt any meat on my plate I thought it could have been an honest mistake so I said something to the waiter and he refused to fix my meal or take it back. After seeing how rude he was it made me think that maybe they did it on purpose. The waiter refused to get a manager. He raised his voice and told me he didnt care if I ever came back! He doesnt have to worry because I will never go to this place again and I wouldnt recommend this place to anyone!
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Stephanie Christian
After sitting and never being asked if anything was okay. Had to hunt down waitress to ask for anything on top of that had to pay $5 for the smalles bowl of cheese ever when it wasnt even what I asked for. The meat is below dog food level tasted so gross that my child and my self couldnt eat it. We walked out with a bill of $25 for tacos and beans and rice when the only thing that we could eat was beans and rice. I would give no stars if it would let me